AI Economics

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Why Are SaaS Companies Unprofitable?

Why Are SaaS Companies Unprofitable?

Investors have rewarded the entire SaaS industry to pursue growth over profitability for a long time. But TSIA believes those days are waning. There are new expectations for what defines a highly valuable SaaS business.
Cross-Functional
For executives
Thomas Lah
March 9, 2023
Embracing the Hybrid Work Environment: Navigating the Post-Pandemic New Normal

Embracing the Hybrid Work Environment: Navigating the Post-Pandemic New Normal

Over the past three years, our workplaces have experienced a makeover, transitioning from centralized setups to the very virtual and settling into a hybrid model.
Cross-Functional
For executives
Vele Galovski
January 11, 2023
3 Ways Tech Companies Can Thrive in an Economic Downturn

3 Ways Tech Companies Can Thrive in an Economic Downturn

So, how can you turn an economic downturn into a business advantage? Here are three key strategies needed to not only survive, but thrive.
Cross-Functional
Thomas Lah
July 22, 2022
Executive Leadership Guide to Successful Digital Transformation

Executive Leadership Guide to Successful Digital Transformation

Here’s a clear picture of what successful digital transformation looks like, and tangible next-steps to accomplish it.
Cross-Functional
For executives
Thomas Lah
April 7, 2022
How Artificial Intelligence Impacts Customer Engagement

How Artificial Intelligence Impacts Customer Engagement

The customer experience guides the direction of many key performance indicators (KPIs).
Cross-Functional
For Department Leaders
Erin Horowitz
February 24, 2022
Understanding and Combating Unconscious Bias

Understanding and Combating Unconscious Bias

Unconscious bias affects almost every aspect of the workplace. Read to understand the impact unconscious bias has on diversity and ways to reduce its effects.
Cross-Functional
For managers
Erin Horowitz
November 18, 2021
4 Markers of a LAER Effective Company

4 Markers of a LAER Effective Company

Technology companies need to effectively follow the LAER model (Land, Adopt, Expand, and Renew) to retain and grow customers by way of facilitating customer outcomes.
Cross-Functional
For Department Leaders
Thomas Lah
June 28, 2018
4 Phases of Becoming LAER Efficient, Summarized

4 Phases of Becoming LAER Efficient, Summarized

Create a customer engagement model that cost-effectively works with customers in each of the four phases of TSIA's LAER model (Land, Adopt, Expand, Renew).
Cross-Functional
For executives
Steve Frost
April 10, 2018
Changing Customer Engagement Models

Changing Customer Engagement Models

Customer engagement models will need to evolve to better support subscription business models in the technology and services industry. Read more here.
Cross-Functional
For executives
Steve Frost
November 28, 2017

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From LAER to DARE: Why the AI Era Demands a New Customer Engagement Model

Learn how TSIA’s DARE framework—Design, Activate, Realize, Evolve—replaces LAER for the AI era. Discover why success now depends on services, outcome realization, and continuous value optimization.
All Research Areas
AI Economics
George Humphrey
November 25, 2025

Retooling Your Services Portfolio for the Era of AI Economics™

AI is redefining profitability in technology services. Learn how to retool your services portfolio, adopt outcome-based pricing, and lead in the Era of AI with TSIA’s frameworks for AI Economics™ .
Offering Management
AI Economics
Hal Stanley
November 20, 2025

The Future of Technology Services: The Era of AI-Driven Offers and Operations

Discover the key insights from George Humphrey’s TSIA World Envision keynote, “The Future of Technology Services.” Learn how AI is redefining service portfolios, introducing new categories, transforming operations, and driving the era of outcome-based, value-driven services.
All Research Areas
AI Economics
George Humphrey
November 19, 2025

AI Economics™ Explained: What It Means for the Technology Industry

AI is reshaping how technology companies grow and make money. Explore insights from J.B. Wood’s TSIA World ENVISION keynote to learn how AI Economics™ is redefining profitability, pricing, and the role of services in the new era of technology.
All Research Areas
AI Economics
J.B. Wood
November 13, 2025

AI Economics™ and the Race to Profitability: How Technology Companies Can Compete and Win

Discover how AI is transforming the economics of the tech industry. In The Race to Profitability in AI Economics™, TSIA’s Thomas Lah explains why success depends on rethinking pricing, profitability, and services in the era of AI-driven business models.
All Research Areas
AI Economics
Thomas Lah
November 12, 2025

How AI Economics™ Is Disrupting the Biggest Names in Tech

Discover how AI Economics™ is reshaping profitability across the tech industry. Learn why legacy business models are collapsing, how services are evolving, and what it takes for your organization to compete in the AI era.
All Research Areas
AI Economics
George Humphrey
November 7, 2025

The AI Services Era: Why Services Are Now Your Greatest Advantage

Per-user pricing is dying, and AI natives are burning billions with no path to profit. Discover why services—not technology—will determine who wins the AI era. TSIA reveals the frameworks incumbents need to dominate.
Cross-Functional
AI Economics
J.B. Wood
October 15, 2025

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