AI Economics

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Enterprise AI in Technology and Service Operations

Enterprise AI in Technology and Service Operations

Discover industry best practices to deploy AI capabilities at an expansive scale, ensuring holistic integration and maximum return on investment.
Cross-Functional
Research Journeys
Thomas Lah
October 13, 2023
The Evolving Landscape of AI Capabilities in the Tech World

The Evolving Landscape of AI Capabilities in the Tech World

The widespread proliferation of the internet transformed global communication, and now, generative AI stands at the cusp of another monumental shift. But, as with all technological advancements, it’s essential to discern between the transformative potential and the surrounding hype.
Cross-Functional
September
For executives
Thomas Lah
September 21, 2023
Silo Busting to Drive Profits and Growth: Attend TSIA World ENVISION 2023

Silo Busting to Drive Profits and Growth: Attend TSIA World ENVISION 2023

"Silo Busting to Drive Profits and Growth" isn’t just a catchy phrase; it encapsulates a serious challenge that many tech companies grapple with on a daily basis.
Cross-Functional
September
For executives
TSIA
September 18, 2023
5 Key Takeaways from TSIA World Interact 2023

5 Key Takeaways from TSIA World Interact 2023

The TSIA World Interact '23 conference was held from May 8 to 10, 2023 and was attended by more than 1,200 professionals from the technology and services industries–we are thrilled to say it was a huge success!
Cross-Functional
For executives
TSIA
May 18, 2023
Why Are SaaS Companies Unprofitable?

Why Are SaaS Companies Unprofitable?

Investors have rewarded the entire SaaS industry to pursue growth over profitability for a long time. But TSIA believes those days are waning. There are new expectations for what defines a highly valuable SaaS business.
Cross-Functional
For executives
Thomas Lah
March 9, 2023
Embracing the Hybrid Work Environment: Navigating the Post-Pandemic New Normal

Embracing the Hybrid Work Environment: Navigating the Post-Pandemic New Normal

Over the past three years, our workplaces have experienced a makeover, transitioning from centralized setups to the very virtual and settling into a hybrid model.
Cross-Functional
For executives
Vele Galovski
January 11, 2023
3 Ways Tech Companies Can Thrive in an Economic Downturn

3 Ways Tech Companies Can Thrive in an Economic Downturn

So, how can you turn an economic downturn into a business advantage? Here are three key strategies needed to not only survive, but thrive.
Cross-Functional
Thomas Lah
July 22, 2022
Executive Leadership Guide to Successful Digital Transformation

Executive Leadership Guide to Successful Digital Transformation

Here’s a clear picture of what successful digital transformation looks like, and tangible next-steps to accomplish it.
Cross-Functional
For executives
Thomas Lah
April 7, 2022
How Artificial Intelligence Impacts Customer Engagement

How Artificial Intelligence Impacts Customer Engagement

The customer experience guides the direction of many key performance indicators (KPIs).
Cross-Functional
For Department Leaders
Erin Horowitz
February 24, 2022

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State of Technology Services 2026: The AI Services Revolution Has Begun

AI is reshaping technology services in 2026. Learn why services, outcomes, and new pricing models are critical to AI profitability in the Services Era.
All Research Areas
AI Economics
George Humphrey
January 28, 2026

The State of Professional Services 2026: Why PS 2.0 Is No Longer Optional in the AI Economics™ Era

Discover why professional services must evolve to PS 2.0 in the AI Economics era—and how scalable, outcome-based delivery determines who captures value in 2026.
Professional Services
AI Economics
Bo DiMuccio
January 16, 2026

Pricing-Led Transformation: Why AI Forces You To Rethink Pricing First

Discover why AI forces pricing-led transformation, how pricing decisions reshape financial and service models, and what it takes to build profitable AI economics.
All Research Areas
AI Economics
Thomas Lah
January 15, 2026

The AI Last Mile With AptEdge: What Enterprise Support Reveals About AI Economics™

Why enterprise support is the AI last mile—and where AI Economics™ are proven. Learn how accuracy, trust, services, and pricing shape real AI value.
Support Services
December
AI Economics
Thomas Lah
December 22, 2025

What the TSIA AI 20 Index Reveals About the Future of Tech

Discover how the TSIA AI 20 Index reveals the rise of AI-native companies—and why incumbents must rebuild pricing and models to survive the future of tech.
Cross-Functional
AI Economics
George Humphrey
December 18, 2025

Who Will Capture the Profits in the AI Economy?

Learn who will capture the profits in the AI economy, why serviceless AI is a lie, and how services become your new profit engine.
Cross-Functional
AI Economics
TSIA
December 17, 2025

TSIA’s History of Future Predictions: From Consumption Economics to AI Economics™

TSIA foresaw every major tech shift. Learn why AI Economics is the next transformation reshaping pricing, services, and outcomes.
Cross-Functional
AI Economics
George Humphrey
December 5, 2025

From LAER to DARE: Why the AI Era Demands a New Customer Engagement Model

Learn how TSIA’s DARE framework—Design, Activate, Realize, Evolve—replaces LAER for the AI era. Discover why success now depends on services, outcome realization, and continuous value optimization.
All Research Areas
AI Economics
George Humphrey
November 25, 2025

Retooling Your Services Portfolio for the Era of AI Economics™

AI is redefining profitability in technology services. Learn how to retool your services portfolio, adopt outcome-based pricing, and lead in the Era of AI with TSIA’s frameworks for AI Economics™ .
Offering Management
AI Economics
Hal Stanley
November 20, 2025

The Future of Technology Services: The Era of AI-Driven Offers and Operations

Discover the key insights from George Humphrey’s TSIA World Envision keynote, “The Future of Technology Services.” Learn how AI is redefining service portfolios, introducing new categories, transforming operations, and driving the era of outcome-based, value-driven services.
All Research Areas
AI Economics
George Humphrey
November 19, 2025

AI Economics™ Explained: What It Means for the Technology Industry

AI is reshaping how technology companies grow and make money. Explore insights from J.B. Wood’s TSIA World ENVISION keynote to learn how AI Economics™ is redefining profitability, pricing, and the role of services in the new era of technology.
All Research Areas
AI Economics
J.B. Wood
November 13, 2025

AI Economics™ and the Race to Profitability: How Technology Companies Can Compete and Win

Discover how AI is transforming the economics of the tech industry. In The Race to Profitability in AI Economics™, TSIA’s Thomas Lah explains why success depends on rethinking pricing, profitability, and services in the era of AI-driven business models.
All Research Areas
AI Economics
Thomas Lah
November 12, 2025

How AI Economics™ Is Disrupting the Biggest Names in Tech

Discover how AI Economics™ is reshaping profitability across the tech industry. Learn why legacy business models are collapsing, how services are evolving, and what it takes for your organization to compete in the AI era.
All Research Areas
AI Economics
George Humphrey
November 7, 2025

The AI Services Era: Why Services Are Now Your Greatest Advantage

Per-user pricing is dying, and AI natives are burning billions with no path to profit. Discover why services—not technology—will determine who wins the AI era. TSIA reveals the frameworks incumbents need to dominate.
Cross-Functional
AI Economics
J.B. Wood
October 15, 2025

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