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Webinar

How to Build a Successful Knowledge Management Program

Many organizations are struggling to build a knowledge management program that delivers tangible results. The stakes are even higher considering the importance of a robust knowledge and content management strategy to leverage generative AI capabilities. These AI tools rely on well-structured, accessible data to generate valuable insights and automate tasks. Discover how your organization can build a knowledge-sharing culture that delivers tangible results and prepares you for the future of generative AI. This webinar examines the critical practices and technologies every organization needs to develop a successful knowledge management program. During this interactive 45-minute webinar, we'll explore: - KPIs That Matter: Learn how to measure your self-service success, case deflection rates, and customer satisfaction. - People-Centric Practices: Discover how to align KM with employee incentives and organizational structures to drive engagement and participation. - Process Optimization: Streamline content creation, identify gaps, and ensure knowledge remains relevant. - Technology Evaluation: Assess your current technology stack and learn about emerging AI-powered tools that can revolutionize knowledge management. Whether you're just starting your KM journey or looking to optimize an existing program, join TSIA’s Vele Galovski, Distinguished VP of Support Services Research and Advisory, and Dave Baca, Director, of Support Services Research, as we provide actionable insights to unlock the full potential of your knowledge resources. We’re looking forward to seeing you there!
Vele Galovski
,
September 4, 2024

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