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TSIA Takes: Salesforce and the Value of Customer Success

Discover key insights from our podcast with Salesforce's Jim Roth on the evolving role of customer success. Learn about integrating support and training, leveraging AI, and driving long-term customer value.
Customer Success
Customer Success
Thomas Lah
July 16, 2024

What is Partner Success?

Explore the evolution and essential strategies of Partner Success in the XaaS era with this comprehensive guide.
CRO Council
For executives
Jared Raftery
July 9, 2024

NPS versus KORE: Why the KORE Score Is the Future Metric of Customer Success

Discover why the KORE Score Framework reshapes customer success strategies and leaves NPS behind. Learn how this data-driven approach with precise metrics enhances retention, renewals, and brand awareness.
Customer Success
For Department Leaders
Stephen Fulkerson
July 3, 2024

Optimize Your XaaS Business Model with TSIA’s Data-Driven Frameworks

Stay ahead in the competitive XaaS industry by mastering key business metrics like the Rule of 35 and RAC. Continuously assess and optimize your company’s performance against these benchmarks to drive sustainable growth and efficiency, positioning yourself as a strategic leader in your organization.
Cross-Functional
For executives
Thomas Lah
June 27, 2024

Podcast: Unleashing the Power of AI in Educational Content Creation

Want to create engaging learning experiences faster? Explore the power of AI in educational content development. Uncover how companies like OpenText use AI to transform raw content into polished courses in a fraction of the time.
Education Services
For Department Leaders
Thomas Lah
June 26, 2024

Unlocking Profitability in the Subscription Economy: Strategies for As-a-Service Success

In this post, you'll learn what it means to embrace a subscription-based business model in tech, and how that can lead to future profitability. Read more!
Cross-Functional
For executives
Thomas Lah
June 25, 2024

The AI Revolution in Customer Support

If you’re ready to improve your customer support, keep reading to discover the power of AI.
Support Services
For Department Leaders
Vele Galovski
June 11, 2024

Navigating AI Industry Trends: A Manager’s Guide to Real-World Performance and Capability Development

This guide will help you understand key AI industry trends, address the challenges of AI implementation, and build the right AI capabilities to enhance your organization’s performance and efficiency.
Cross-Functional
For managers
TSIA
June 5, 2024

Operationalizing AI: A Strategic Guide for Department Leaders

As a department leader, you hold the key to bridging the gap between AI’s vast potential and its successful implementation in the real world.
Cross-Functional
For Department Leaders
TSIA
May 29, 2024

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