We're a group of data fanatics who want to help you make informed, fact-based decisions so your business can be at its best. Through our data, community, and outcome-based approach, TSIA gives you the in-depth best practices research, thought leadership, and data-driven expert advice your technology company needs to get the business results you want, faster.
Ensure technology adoption and deliver customer business outcomes.
Optimize customer engagement through learning to drive product adoption.
Use services teams to grow revenue with existing customers.
Optimize field service delivery and drive digital transformation with IoT and Big Data.
Grow and scale your managed services business.
Optimize your project delivery and consulting services.
Develop, attach, and renew recurring service offers.
Optimize and transform support organizations to provide next-generation service.
Optimize product management for as-a-service success.
Stay current on the latest industry trends.
Improve operations and outcomes with data-driven insights.
Maximize investments in social and service technology.
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The State of Knowledge Management: 2018
Results from TSIA’s 6th annual knowledge management survey.
Why to Improve Your Vertical Leap
Insights regarding the verticalization of technology solutions including how vertical solutions unfold in a company that sells horizontal solutions.
How to Improve Your Vertical Game
Education Services Sales
This research report summarizes findings from the Education Services Sales Summit and highlights nine sales best practices.
Optimizing Managed Services Offer Development
Dataviews and OPIs for managed services offer development, includes key metrics, practices, and correlations from MS businesses.
Ten Steps to Implementing an Effective Auto-Renew Program
Best practices for introducing an auto-renew program to remove friction from the renewal of subscription plans or support contracts.
TSIA Data-Validated Questionnaire Instruments
This research report describes the four TSIA instrument types that provide data-validated, boardroom-ready insights to its members.
The XaaS Transformation
This report will help companies understand the aspects of the transformation from selling technology as an asset to selling technology as a service.
Creating LAER Efficiency with Customer Success
Download this customer success white paper to learn the TSIA framework to become a LAER Efficient and help your customers achieve business outcomes.
TSIA Industrial Equipment 40, Q2 2018
The TSIA IE 40 analyzes the financial outcomes of 40 industrial manufacturers each quarter, including trends in their services lines of business.
Transitioning from the Traditional Transactional Stage to the Experiment Stage
First part in a 3-part series that addresses the transition that education services organizations must make to support a SaaS business model.
Delivering Customer Success via Partners - Results for Participants
This document reviews key findings from the study from the 2017 TSIA Customer Success delivered via Partners Study.
TSIA hosts the world's largest conferences for technology and services where thousands of industry professionals network and learn about the latest trends. Join your peers October 15-17 at TSW Las Vegas 2018 to learn from the industry’s top thought leaders about how to grow your tech business and increase revenue with a services-led strategy.
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.