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For the Executive Who Owns

Company
Revenue Growth

TSIA can help you optimize revenue generating capabilities across business functions. The research practices that focus on these initiatives are:

Customer Growth and Renewal
Subscription Sales
XaaS Channel Optimization

Service and Delivery

TSIA can help you establish, evolve, scale, and optimize your service and delivery organizations and business models. The research practices that focus on these initiatives are:

Customer Success
Field Services
Professional Services
Education Services
Managed Services
Support Services

Success of the
Offer Portfolio

TSIA can help you with the development of both technology and services offer portfolios. The research practices that focus on these initiatives are:

Service Offer Management
XaaS Product Management

In addition to the research practices listed above, TSIA also offers validated insights on industry trends, consumption and data analytics, and investing in technology to improve your end-to-end customer experience.

Experience Our Research

Get the data-driven insight you need to make informed decisions on how to transform your business and achieve measurable results.

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Research Report

Customer Success and Product Management Collaboration

A look at how a company’s product management and customer success organizations can collaborate for the benefit of the customer and business growth.

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Research Report

How to Talk to Your CEO About Funding Customer Success

Download the e-book and access the three budgeting principles of how to talk to your CEO about funding customer success.

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Research Report

The Future of Technology Professional Services

This report looks at the state of embedded professional services organizations as compared to 20 years ago.

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Research Report

The ARR Trap

This report examines the drive for technology companies to grow annual recurring revenues. It looks at the upside of ARR and the "dark side" of ARR.

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White Papers

On-Premise to Cloud

This report discusses the role of the support organization in transitioning from on-premise to the cloud.

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Research Report

The PSO's Guide to Professional Services Strategic Alignment

This report provides a step-by-step approach to aligning your professional services charter with overall business objectives.

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Research Report

Primer on Services Convergence

This paper looks at services convergence: its drivers and benefits, industry examples, and how to migrate toward services convergence.

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Research Report

Checklist: Optimize Your Organization for Customer Success

Download the checklist to optimize for customer success and get a framework for customer churn and retention.

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Research Report

How to Unlock Revenue Growth with Existing Customers

How to utilize people, process, and technology across the different functions in your organization to drive revenue growth with existing customers.

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Research Report

Correcting the Partner Parallax

This paper explores how technology vendors can see XaaS from a partner’s point of view.

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Research Report

How Successful B2B Tech Companies Navigate Economic Uncertainty

This is a high-level playbook for how TSIA recommends members navigate the coming economic downturn.

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Research Report

Automation in Customer Onboarding and Engagement

Survey results showing where participating companies are located in the artificial intelligence journey for customer onboarding and engagement.

 
 
 
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TSIA technology and services conferences take place semiannually. Join us and collaborate with leading tech companies where you can learn how to respond to today’s technology and services challenges.

 

Experience Our Community

Our thriving community of 40,000 technology and services leaders rely on TSIA insights every day.

 
 
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