Partner with TSIA
Diversity, Equity, and Inclusion
TSIA Giving Program
Customer Growth and Renewal
XaaS Channel Optimization
XaaS Product Management
XaaS Speaking Engagements
Become a Member
If you believe you are seeing this message in error,
please let us know.
The stakes are high—tech service organizations that successfully integrate AI capabilities
are going to own their marketplaces. Those that don’t will be left behind. So how can your business stay ahead of the curve?
TSIA helps you achieve profitable
growth at a fraction of traditional consulting costs.
Just ask companies like Salesforce, Microsoft, Cisco, AWS, Adobe, Phillips
Healthcare, HPE, HPI, Google Cloud, Dell, Siemens, Zendesk, and hundreds
Listen to TSIA's podcast. Get data and insights on the go!
TSIA can help you optimize revenue generating capabilities across
business functions. The research practices that focus on these initiatives are:
TSIA can help you establish, evolve, scale, and optimize your service and delivery organizations and
business models. The research practices that focus on these initiatives are:
TSIA can help you with the development of both technology and services offer portfolios. The research
practices that focus on these initiatives are:
In addition to the research practices listed above, TSIA also offers validated insights on industry trends, consumption and data analytics, and investing in technology to improve your end-to-end
Establish, scale, and optimize your technology services, delivery organizations, and business models
by utilizing the following research practices:
Optimize revenue generating capabilities across business functions by utilizing the following
Develop your technology and services offer portfolios by utilizing the following research practices:
In addition to the research practices listed above, TSIA also offers validated insights on technology
services industry trends, consumption, and data analytics. This will
help your company invest in the right technology to improve your end-to-end customer experience.
AI's Role Within Offering Management Organizations
This poll examines the role of generative AI in offering management, highlighting its growing significance in the technology and services industry.
AI and Integrated Risk Management Provide Sustainable Growth Opportunities
This report discusses AI preparedness, introducing Moody’s Analytics’ framework to enhance customer interactions.
AI's Impact on Content Development Processes
Discover key insights from TSIA's Education Services research poll on content development processes and the impact of AI on education content teams.
Governance Gap in AI Strategies
Companies are investing in AI initiatives, but lack formal processes and company-wide ownership, reflecting a failure to take AI disruption seriously.
Data's Crucial Role in Support
Data is crucial for scalable and repeatable AI applications. Companies must improve their use of product telemetry and prescriptive analytics.
2023 Monetizing Customer Success Research Report - Abridged
This report covers how OpenText uses AI to revolutionize content creation in education services, saving time and costs while enhancing quality.
Veeva: Profile in Profitable SaaS
This report discusses the profitability profile of Veeva, a successful SaaS company.
Transforming Customer Service and Closing the AI Trust Gap
Salesforce is at the forefront of a technological revolution, where AI is fundamentally reshaping customer service.
Real-World Applications of AI for Technology Companies in Support Services
The report highlights the business benefits achieved, including improved support response times and customer satisfaction ratings.
Real-World Applications of AI for Technology Companies in Education Services
By leveraging AI tools like generative AI, OpenText has reduced content creation time, improved content quality, and reduced costs.
The Imperative Shift from Data-Driven to AI-Driven
OpenText leverages AI tools for intelligent content creation in education services, reducing time and costs while improving quality.
Introducing the Rule of 35, XaaS Success Zones, and RAC
This paper introduces three data-driven frameworks technology companies can use to assess the efficacy of their operations.
TSIA World is the conference for technology and services business models. The upcoming TSIA World INTERACT conference presents The Rise of AI in Technology Business Models.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at 800-876-6511 or we can call you.