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Silo Busting to Drive
Profits and Growth

October 16-18, 2023 | Las Vegas

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For the Executive Who Owns

Company
Revenue Growth

TSIA can help you optimize revenue generating capabilities across business functions. The research practices that focus on these initiatives are:

Customer Growth and Renewal
Chief Revenue Office (CRO) Council

Service and Delivery

TSIA can help you establish, evolve, scale, and optimize your service and delivery organizations and business models. The research practices that focus on these initiatives are:

Customer Success
Field Services
Professional Services
Education Services
Managed Services
Support Services

Success of the
Offer Portfolio

TSIA can help you with the development of both technology and services offer portfolios. The research practices that focus on these initiatives are:

Offering Management

In addition to the research practices listed above, TSIA also offers validated insights on industry trends, consumption and data analytics, and investing in technology to improve your end-to-end customer experience.

Experience Our Research

Get the data-driven insight you need to make informed decisions on how to transform your business and achieve measurable results.

 
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Research Report

Navigating through the Noise

This report explains four types of innovations that are critical for businesses, highlighting their unique characteristics for businesses.

 
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Research Report

Improving Support Experience without Spending a Penny

Today’s customers are more informed and connected than ever before, leading to higher expectations for service quality.

 
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Research Report

10-10-10 Rule for SaaS CFOs

This paper will provide the following insights regarding the state of SaaS profitability.

 
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Research Report

NetApp's Digital Transformation

Since 2018, NetApp has been on a journey to revolutionize its support services by embracing a predominantly digital model.

 
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Research Report

Insight from Dell

Traditionally, managed services organizations favor cost-plus models, but the benefits of outcome-focused pricing models are becoming more apparent.

 
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Research Report

Contrasting Monetization Strategies for Customer Success

This paper studies how prioritizing adoption or profitability influences monetization strategies for organizations of varying scales.

 
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Data View

Unlocking Growth through Managed Services Pricing Methodologies

The 2023 Managed Services Pricing Methodologies quick poll examined how different pricing models and metrics influence growth.

 
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Research Report

Win the Talent War by Upskilling for the Jobs of the Future

In the face of a labor shortage, organizations must learn how to reskill and upskill their current headcount.

 
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Research Report

Major Players in Renewal and Expansion

Customer success managers play a major role during adoption and expansion stage, and renewal specialists play a primary role during the renewal stage.

 
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Research Report

The Value of a Managed XaaS in a Hybrid Cloud World

This report offers insights for managed services providers who are shifting to a hybrid managed services and need to focus on business outcomes.

 
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Research Report

Results Trifecta: Customer Success, Services, and Digital Engagement

This recap of Workday’s TSIA Conference presentation summarizes the path to increase expansion through optimizing customer success.

 
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Research Report

Being a SaaS CEO in 2023

Thomas Lah and Wendi Sturgis underline the importance of creating a sense of shared ownership among company executives across all departments.

 
 
 
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TSIA’s Tech Conferences

TSIA technology and services industry conferences take place semiannually. The upcoming TSIA World ENVISION event is all about Silo Busting to Drive Profits and Growth.

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Experience Our Community

Our thriving community of 40,000 technology and services leaders rely on TSIA insights every day.

 
 
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Technology & Services Industry Association

The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.

 
 
 
 

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