Who We Are

TSIA helps technology companies achieve profitable growth and solve their top business challenges with data-driven, expert advice and community learning.

We're a group of data fanatics who want to help you make informed, fact-based decisions so your business can be at its best. Through our data, community, and outcome-based approach, TSIA gives you the in-depth best practices research, thought leadership, and data-driven expert advice your technology company needs to get the business results you want, faster.

What We Provide

TSIA offers membership in these research practices to help you improve the strategic, financial, and operational performance of your business:

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Customer Success

Customer Success

Ensure technology adoption and deliver customer business outcomes.

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Education Services

Education Services

Optimize customer engagement through learning to drive product adoption.

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Expand Selling

Expand Selling

Use services teams to grow revenue with existing customers.

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Field Services

Field Services

Optimize field service delivery and drive digital transformation with IoT and Big Data.

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Managed Services

Managed Services

Grow and scale your managed services business.

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Professional Services

Professional Services

Optimize your project delivery and consulting services.

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Service Revenue Generation

Service Revenue Generation

Develop, attach, and renew recurring service offers.

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Support Services

Support Services

Optimize and transform support organizations to provide next-generation service.

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XaaS Product Management

XaaS Product Management

Optimize product management for as-a-service success.

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Industry Trends

Industry Trends

Stay current on the latest industry trends.

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Technology Consumption and Data Analytics

Technology Consumption and Data Analytics

Improve operations and outcomes with data-driven insights.

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Technology and Social Research

Technology and Social Research

Maximize investments in social and service technology.

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Experience Our Research

Get the data-driven insight you need to make informed decisions on how to transform your business and achieve measurable results.

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Research Report

The State of Knowledge Management: 2018 Research Report

Results from TSIA’s 6th annual knowledge management survey.

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Research Report

Why to Improve Your Vertical Leap Research Report

Insights regarding the verticalization of technology solutions including how vertical solutions unfold in a company that sells horizontal solutions.

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Research Report

How to Improve Your Vertical Game Research Report

Insights regarding the verticalization of technology solutions including how vertical solutions unfold in a company that sells horizontal solutions.

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Research Report

Education Services Sales Research Report

This research report summarizes findings from the Education Services Sales Summit and highlights nine sales best practices.

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Research Report

Optimizing Managed Services Offer Development Research Report

Dataviews and OPIs for managed services offer development, includes key metrics, practices, and correlations from MS businesses.

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Research Report

Ten Steps to Implementing an Effective Auto-Renew Program Research Report

Best practices for introducing an auto-renew program to remove friction from the renewal of subscription plans or support contracts.

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Research Report

TSIA Data-Validated Questionnaire Instruments Research Report

This research report describes the four TSIA instrument types that provide data-validated, boardroom-ready insights to its members.

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Research Report

The XaaS Transformation Research Report

This report will help companies understand the aspects of the transformation from selling technology as an asset to selling technology as a service.

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Research Report

Creating LAER Efficiency with Customer Success Research Report

Download this customer success white paper to learn the TSIA framework to become a LAER Efficient and help your customers achieve business outcomes.

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Research Report

TSIA Industrial Equipment 40, Q2 2018 Research Report

The TSIA IE 40 analyzes the financial outcomes of 40 industrial manufacturers each quarter, including trends in their services lines of business.

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Research Report

Transitioning from the Traditional Transactional Stage to the Experiment Stage Research Report

First part in a 3-part series that addresses the transition that education services organizations must make to support a SaaS business model.

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Research Report

Delivering Customer Success via Partners - Results for Participants Research Report

This document reviews key findings from the study from the 2017 TSIA Customer Success delivered via Partners Study.

 
 

Experience Our Community

Our thriving community of 35,000 technology and services leaders rely on TSIA insights every day.

 
 
 

Experience Our Conference

Join us at Technology & Services World

TSIA hosts the world's largest conferences for technology and services where thousands of industry professionals network and learn about the latest trends. Join your peers October 15-17 at TSW Las Vegas 2018 to learn from the industry’s top thought leaders about how to grow your tech business and increase revenue with a services-led strategy.