We're a group of data fanatics who want to help you make informed, fact-based decisions so your business can be at its best. Through our data, community, and outcome-based approach, TSIA gives you the in-depth best practices research, thought leadership, and data-driven expert advice your technology company needs to get the business results you want, faster.
Ensure technology adoption and deliver customer business outcomes.
Optimize customer engagement through learning to drive product adoption.
Use services teams to grow revenue with existing customers.
Optimize field service delivery and drive digital transformation with IoT and Big Data.
Grow and scale your managed services business.
Optimize your project delivery and consulting services.
Develop, attach, and renew recurring service offers.
Optimize and transform support organizations to provide next-generation service.
Optimize product management for as-a-service success.
Stay current on the latest industry trends.
Improve operations and outcomes with data-driven insights.
Maximize investments in social and service technology.
View Members-Only Content Summary
Ask about TSIA membership to access.
Already a TSIA member? Sign In.
The XaaS Transformation
This report will help companies understand the aspects of the transformation from selling technology as an asset to selling technology as a service.
Creating LAER Efficiency with Customer Success
Download this customer success white paper to learn the TSIA framework to become a LAER Efficient and help your customers achieve business outcomes.
TSIA Industrial Equipment 40, Q2 2018
The TSIA IE 40 analyzes the financial outcomes of 40 industrial manufacturers each quarter, including trends in their services lines of business.
Transitioning from the Traditional Transactional Stage to the Experiment Stage
First part in a 3-part series that addresses the transition that education services organizations must make to support a SaaS business model.
Delivering Customer Success via Partners - Results for Participants
This document reviews key findings from the study from the 2017 TSIA Customer Success delivered via Partners Study.
The State of Healthcare Technology: 2018-2019
Ensure your healthcare organization is equipped for success by focusing on the core capabilities that help improve provider business outcomes.
10 Elements of a Successful Employee Engagement Program
Essentials for how to revise training and engagement programs to better meet the needs of today’s younger workforce.
Best Practices for a Successful Service Offer Launch
This publication provides best practices and a checklist to prepare for the launch of a new service offer.
The XaaS Product Management Transformation
This report provides recommendations product leaders can pursue to optimize their organizations to manage profitable XaaS offers.
5 Phases to Creating and Launching Outcome-based Service Offers
The creation of compelling services that help customers achieve their outcomes.
In the “5 Phases To Creating and Launching Outcome-Based Service . . .
Key Professional Services XaaS versus Industry Benchmarks, Q1 2018
See how PS in a XaaS environment is different from traditional technology. Includes comments on selected benchmarks, practices, metrics, and results.
Delivering Customer Success via Partners - Results for Non-Participants
TSIA hosts the world's largest conferences for technology and services where thousands of industry professionals network and learn about the latest trends. Join your peers October 15-17 at TSW Las Vegas 2018 to learn from the industry’s top thought leaders about how to grow your tech business and increase revenue with a services-led strategy.
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.