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Unlike technology consulting firms, TSIA provides deep data insight and an executive peer community to help you improve the strategic, financial, and operational performance of your business. If you are a technology executive who owns service delivery, company revenue growth, or product success, TSIA is for you.
TSIA provides industry-validated research and advisory for establishing, evolving, scaling, and optimizing services delivery organizations and business models. The research practices that focus on these initiatives are:
TSIA provides industry-validated research and advisory that optimizes revenue generating capabilities across business functions. The research practices that focus on these initiatives are:
TSIA provides industry-validated research and advisory for development of both technology and services offer portfolios. The research practices that focus on these initiatives are:
In addition to the research practices listed above, TSIA also offers validated insights on industry trends, consumption and data analytics, and investing in technology to improve your end-to-end customer experience.
This Datapoint looks at how innovation is measured and asks the question: Do you consider your business a learning organization?
Changing Value Propositions
This report looks at how value propositions are expected to change due to COVID-19.
TSIA Education Services Benchmarking
This report provides details on TSIA's current benchmarking methodology for education services.
TSIA Managed Services Benchmarking
This report explains the critical role the TSIA Managed Services Benchmark process can play in driving organizational transformation.
Strategic Planning for Post-Pandemic Advantage
A look at the long-term viability of post-pandemic pricing and customer engagement actions.
TSIA XaaS Product Management Benchmarking
This report explains the critical role the TSIA XaaS Product Management Benchmark process can play in driving organizational transformation.
TSIA DataPoint that looks at the effect of services-generated leads.
The Top 8 Managed Services Metrics to Measure - Abridged Version
An abridged version of a TSIA report that captures the critical financial KPIs that must be measured in managed services and how they are calculated.
TSIA Service Revenue Generation Benchmarking
Key results, operational metrics, and practices for on-premise and cloud businesses that enable companies to grow recurring service revenues.
Investing in AIOps
Data regarding the emerging trend of the implementation of artificial intelligence operations by service delivery teams.
What Is the Current State of Services Convergence?
TSIA Rapid Research Response Poll results on the topic of services convergence.
The State of Support Services: 2020
This report discusses key marketplace trends and critical capabilities that support services organizations must acquire to ensure success in 2020.
Join TSIA member companies like Google, Philips, Salesforce, and Zuora for our new virtual experience: TSIA Interact, October 20-22. This event is specially designed for quickly evolving technology Services, Sales, Channel, and Product teams.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.