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TSIA is a research and advisory organization that provides deep data insight and an executive peer community to help you improve the strategic, financial, and operational performance of your business.
TSIA provides industry-validated research and advisory for establishing, evolving, scaling, and optimizing service and delivery organizations and business models. The research practices that focus on these initiatives are:
TSIA provides industry-validated research and advisory that optimizes revenue generating capabilities across business functions. The research practices that focus on these initiatives are:
TSIA provides industry-validated research and advisory for development of both technology and services offer portfolios. The research practices that focus on these initiatives are:
In addition to the research practices listed above, TSIA also offers validated insights on industry trends, consumption and data analytics, and investing in technology to improve your end-to-end customer experience.
The State of Managed Services: 2022
Annual report that provides guidance on where the greatest investments are to be made for managed services organizations for the current year.
The State of Customer Success: 2022
A look at the state of customer success organizations, including the top issues facing CS executives and guidance on the top business challenges.
The State of Support Services: 2022
This report discusses key marketplace trends and critical capabilities that support services organizations must acquire to ensure success in 2022.
Learning Management Systems: In Search of the Red Feather
This report discusses learning management systems, learning content management systems, learning experience platforms, and e-commerce integration.
Checklist: Optimize Your Organization for Customer Success
Download the checklist to optimize for customer success and get a framework for customer churn and retention.
Use Cases for Robotic Process Automation in the Front Office
Overview of RPA, with sales and service use cases, early successes, barriers to overcome, and how to approach a successful front-office RPA project.
7 Pricing Pitfalls and How to Avoid Them
This report chronicles a number pricing mistakes and pricing pitfalls to avoid.
The Education Services Adoption Playbook
This playbook offers insight into the nine plays you should be running to drive adoption in your organization.
Virtual, Merged, and Augmented Reality
Real-world use cases for virtual, merged, and augmented reality across services, education, and sales.
Essential KPIs and Metrics for Growing Customer Revenue in a XaaS World
Key performance indicators and metrics that have the largest impact on growing revenue.
Is Product-Led Growth Applicable to Your Business?
This report addresses the myths and realities of a product-led growth strategy.
How to Talk to Your CEO About Funding Customer Success
Download the ebook and access the three budgeting principles of how to talk to your CEO about funding customer success.
TSIA technology and services conferences take place semiannually in the spring and fall. Join us and collaborate with leading tech companies where you can learn how to respond to today’s technology and services challenges.