Who We Are

TSIA helps technology companies achieve profitable growth and solve their top business challenges with data-driven, expert advice and community learning.

 
 
 
 

We're a group of data fanatics who want to help you make informed, fact-based decisions so your business can be at its best. Through our data, community, and outcome-based approach, TSIA gives you the in-depth best practices research, thought leadership, and data-driven expert advice your technology company needs to get the business results you want, faster.

What We Provide

TSIA offers membership in these research practices to help you improve the strategic, financial, and operational performance of your business:

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Customer Success

Customer Success

Ensure technology adoption and deliver customer business outcomes.

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Education Services

Education Services

Optimize customer engagement through learning to drive product adoption.

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Expand Selling

Expand Selling

Use services teams to grow revenue with existing customers.

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Field Services

Field Services

Optimize field service delivery and drive digital transformation with IoT and Big Data.

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Managed Services

Managed Services

Grow and scale your managed services business.

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Professional Services

Professional Services

Optimize your project delivery and consulting services.

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Service Revenue Generation

Service Revenue Generation

Develop, attach, and renew recurring service offers.

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Subscription Sales

Subscription Sales

Sell technology-as-a-service and subscription-based offers.

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Support Services

Support Services

Optimize and transform support organizations to provide next-generation service.

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XaaS Channel Optimization

XaaS Channel Optimization

Evolve your channel and partner model to drive as-a-service revenue growth.

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XaaS Product Management

XaaS Product Management

Optimize product management for as-a-service success.

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Industry Trends

Industry Trends

Stay current on the latest industry trends.

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Technology Consumption and Data Analytics

Technology Consumption and Data Analytics

Improve operations and outcomes with data-driven insights.

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Technology and Social Research

Technology and Social Research

Maximize investments in social and service technology.

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Experience Our Research

Get the data-driven insight you need to make informed decisions on how to transform your business and achieve measurable results.

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Research Report

The State of Customer Success: 2019

A look at the state of customer success organizations, including the top issues facing CS executives and guidance on the top business challenges.

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Research Report

The State of Education Services: 2019

This report discusses key marketplace trends and critical capabilities that education services organizations must acquire to ensure success in 2019.

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Research Report

Data-Driven Selling (Abridged)

This paper offers ideas on how to leverage customer data by turning it into account intelligence, allowing for cost-effective revenue growth.

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Research Report

The State of Field Services: 2019

This report discusses key marketplace trends and critical capabilities that field services organizations must acquire to ensure success in 2019.

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Research Report

The State of Managed Services and XaaS: 2019

Annual report documenting major trends and disruptions in managed services and highlighting TSIA’s MS research plan for 2019.

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Research Report

The State of Professional Services: 2019

Annual report providing an overall snapshot of the professional services discipline based on benchmarking data and the hottest topics/trends of 2019.

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Research Report

Levers of Growth

Key levers that produce optimized support revenue outcomes and accelerate growth for technology companies.

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Research Report

The State of Support Services: 2019

This paper identifies major trends in support services, and discuss key service capabilities needed within support services organizations.

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Research Report

The State of Subscription Sales: 2019

Key factors impacting the world of sales as organizations look to increase the percentage of their revenues from XaaS or subscription offers.

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Research Report

Common Pricing Pitfalls and How to Avoid Them

This report chronicles a number pricing mistakes and pricing pitfalls to avoid.

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Research Report

TSIA 2019 Capabilities Heatmap

Get insight into the organizational capabilities your services business needs to master in order to improve its operational and financial performance.

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Research Report

Why Services is the Key to Digitally Transforming Equipment Manufacturers

This ebook aims to provide OEMs with an introduction to new business opportunities that can be unlocked with the Internet of Things.

 
 

Experience Our Community

Our thriving community of 35,000 technology and services leaders rely on TSIA insights every day.

 
 
 

Experience Our Conference

Join us at Technology & Services World

TSIA hosts the world's largest conferences for technology and services where thousands of industry professionals network and learn about the latest trends. Join your peers October 21-23 at TSW Las Vegas 2019 to learn from the industry’s top thought leaders about how to grow your tech business and increase revenue with a services-led strategy.