We’re Here to Help You Achieve
Business Outcomes

Unlike technology consulting firms, TSIA provides deep data insight and an executive peer community to help you improve the strategic, financial, and operational performance of your business. If you are a technology executive who owns service delivery, company revenue growth, or product success, TSIA is for you.

 

For the Technology Executive Who Owns Service Delivery

TSIA provides industry-validated research and advisory for establishing, evolving, scaling, and optimizing services delivery organizations and business models. The research practices that focus on these initiatives are:

Customer Success
Education Services
Field Services
Managed Services
Professional Services
Support Services
 

For the Technology Executive Who Owns Company Revenue Growth

TSIA provides industry-validated research and advisory that optimizes revenue generating capabilities across business functions. The research practices that focus on these initiatives are:

Expand Selling
Service Revenue Generation
Subscription Sales
XaaS Channel Optimization
 

For the Technology Executive Who Owns Product Success

TSIA provides industry-validated research and advisory that directly impact business model scale and profitability. The research practice that focuses on these initiatives is:

XaaS Product Management

In addition to the research practices listed above, TSIA also offers validated insights on industry trends, consumption and data analytics, and investing in technology to improve your end-to-end customer experience.

Experience Our Research

Get the data-driven insight you need to make informed decisions on how to transform your business and achieve measurable results.

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Research Report

The State of XaaS Product Management: 2020

Learn what is trending within product management teams pursuing XaaS models, including optimal practices and critical capabilities.

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Data View

The Customer Success and Sales Handshake

This Quick Poll was conducted to ascertain common and best practices relative to the interactions between sales and customer success organizations.

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Research Report

The State of XaaS Channel Optimization: 2020

This paper shares the 2020 research agenda for TSIA’s XaaS Channel Optimization practice and current and future business challenges in this area.

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Technology Insight

The State of Technology: 2020

This report outlines major trends impacting technology across TSIA research practices and highlights technology-focused research planned for 2020.

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White Papers

On-Premise to Cloud

This report discusses the role of support in transitioning from on-premise to the clould.

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Research Report

A New Approach to Customer Growth

The reexamination of the people, processes, and technologies that go into growing existing customers are the subjects covered in this paper.

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White Papers

Is Your Hardware Organization Ready for Digital Transformation?

As an OEM or hardware provider, your business model has always revolved around making the product, selling the product, and shipping the product. . . .

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Research Report

TSIA 2020 Capabilities Heatmap

Get insight into the organizational capabilities your services business needs to master in order to improve its operational and financial performance.

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White Papers

Knowledge Management: Define, Apply, Evolve

Creating and retaining knowledge enterprise-wide is crucial to sustaining a competitive advantage. When executed properly, companies flourish, as . . .

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Data View

The Customer Success and Education Services Handshake

Best practices relative to the interactions between education services and customer success organizations.

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Research Report

LAER Efficiency: Foundation For Successful XaaS Solutions

This paper introduces the LAER framework and offers a insight into its maturity, its challenges, and how product management intervention is essential.

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Research Report

2019 Compensation Models for Subscription Sales (Abridged)

Emerging practices and trends for measuring and compensating salespeople to sell subscription or XaaS offers.

 
 
 

Experience Our Conference

Join us at Technology & Services World

 

TSIA hosts the world's largest conferences for technology and services where thousands of industry professionals network and learn about the latest trends. Join your peers May 4-6 at TSW San Diego 2020 to learn from the industry’s top thought leaders about how to grow your tech business and increase revenue with a services-led strategy.

 

Experience Our Community

Our thriving community of 35,000 technology and services leaders rely on TSIA insights every day.

 
 
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