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Unlike technology consulting firms, TSIA provides deep data insight and an executive peer community to help you improve the strategic, financial, and operational performance of your business. If you are a technology executive who owns service delivery, company revenue growth, or product success, TSIA is for you.
TSIA provides industry-validated research and advisory for establishing, evolving, scaling, and optimizing services delivery organizations and business models. The research practices that focus on these initiatives are:
TSIA provides industry-validated research and advisory that optimizes revenue generating capabilities across business functions. The research practices that focus on these initiatives are:
TSIA provides industry-validated research and advisory for development of both technology and services offer portfolios. The research practices that focus on these initiatives are:
In addition to the research practices listed above, TSIA also offers validated insights on industry trends, consumption and data analytics, and investing in technology to improve your end-to-end customer experience.
Customer Success Maturity Model
Five questions posed by companies trying to understand customer success, its impact toward legacy revenue models, and new XaaS subscriptions.
The State of XaaS Product Management: 2021
Annual report documenting major trends and disruptions in XaaS product management and highlighting the research plan for 2021.
The State of Managed Services: 2021
Annual report documenting major trends and disruptions in managed services and highlighting the research plan for 2021.
The State of Education Services: 2021
Trends in education services and what ES organizations must do to shift their strategic paradigm to one that truly drives product adoption.
The Evolution of the Support Services Business Model
Trends, business models, strategies, and the future of support services business models.
The State of Field Services: 2021
An overview of the challenges faced by field services organizations and offering a path forward during 2021 and beyond.
The State of Subscription Sales: 2021
Key factors impacting the world of sales as organizations look to increase the percentage of their revenues from XaaS or subscription offers.
The State of Customer Success: 2021
A look at the state of customer success organizations, including the top issues facing CS executives and guidance on the top business challenges.
Pulling the Cost Lever
This paper serves as a set of clear examples as to how the PS Compensation Study can be used to help businesses improve.
The State of XaaS Partner Channel Optimization 2021
The impact of value realization and business outcomes sales and adoption approaches that vendors leverage with their partner channel ecosystem.
The State of Expand Selling: 2021
Annual report documenting major trends and disruptions in expand selling and highlighting the research plan for 2021.
2021 Trends in Outsourcing
This report outlines two trends in outsourcing: the increase in outsourcing contracts and meeting the needs of larger enterprise customers.
TSIA technology and services conferences take place semiannually in the spring and fall. Join us and collaborate with leading tech companies where you can learn how to respond to today’s technology and services challenges.
A free forum to navigate business challenges with your peers
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.