We’re Here to Help You Achieve
Business Outcomes

Unlike technology consulting firms, TSIA provides deep data insight and an executive peer community to help you improve the strategic, financial, and operational performance of your business. If you are a technology executive who owns service delivery, company revenue growth, or product success, TSIA is for you.

 

For the Executive Who Owns Service Delivery

TSIA provides industry-validated research and advisory for establishing, evolving, scaling, and optimizing services delivery organizations and business models. The research practices that focus on these initiatives are:

Customer Success
Education Services
Field Services
Managed Services
Professional Services
Support Services
 

For the Executive Who Owns Company Revenue Growth

TSIA provides industry-validated research and advisory that optimizes revenue generating capabilities across business functions. The research practices that focus on these initiatives are:

Expand Selling
Subscription Sales
XaaS Channel
Optimization
 

For the Executive Who Owns Success of the Offer Portfolio

TSIA provides industry-validated research and advisory for development of both technology and services offer portfolios. The research practices that focus on these initiatives are:

Service Revenue
Generation
XaaS Product
Management

In addition to the research practices listed above, TSIA also offers validated insights on industry trends, consumption and data analytics, and investing in technology to improve your end-to-end customer experience.

Experience Our Research

Get the data-driven insight you need to make informed decisions on how to transform your business and achieve measurable results.

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Research Report

TSIA Service Revenue Generation Benchmarking

Key results, operational metrics, and practices for on-premise and cloud businesses that enable companies to grow recurring service revenues.

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Data View

Investing in AIOps

Data regarding the emerging trend of the implementation of artificial intelligence operations by service delivery teams.

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Data View

What Is the Current State of Services Convergence?

TSIA Rapid Research Response Poll results on the topic of services convergence.

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Research Report

The State of Support Services: 2020

This report discusses key marketplace trends and critical capabilities that support services organizations must acquire to ensure success in 2020.

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Data View

Very Virtual Offices

Tech companies’ plans for bringing employees back into the office post-pandemic and the conditions for doing so.

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White Papers

XaaS Partner Management

Insights to help technology providers craft their XaaS partner strategy.

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White Papers

Survival Guide for Renewing Recurring Revenue in the COVID-19 Economic Crisis

In this paper we discuss the implications of discounts on ARR and their impact on a company over a long period of time.

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Research Report

Seven Emerging Managed Service and XaaS Delivery Capabilities You Must Invest in

This paper focuses on seven emerging service delivery capabilities that companies must invest in and build out starting this year.

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Research Report

COVID-19 Capability Journeys

Organizational capabilities every technology provider will require to excel in a post-COVID-19 economy.

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Research Report

The End of the Road for Field Sales?

Strategies and capabilities that companies can develop and implement to deal with the impact of COVID-19 on the sales organization.

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Research Report

Slides | Managing Through This Crisis

Get data from TSIA’s Rapid Research Response Initiative to see how tech companies have responded to the issues created by COVID-19.

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Research Report

Slides | Successfully Partnering with 3rd Parties in Field Services

Discover outsourcing models, performance metrics, operational best practices, and much more.

 
 
 
TSW Live! Virtual Conference Recap
 

TSW Live! Virtual Conference Recap

At our recent TSW Live! virtual conference we heard how brands like Google Cloud, Cisco Systems, and Philips Healthcare are navigating the ever-changing business landscape in the current global environment. Get access to all the on-demand presentations and videos from the event.

 

Experience Our Community

Our thriving community of 35,000 technology and services leaders rely on TSIA insights every day.

 
 
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