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TSIA can help you optimize revenue generating capabilities across
business functions. The research practices that focus on these initiatives are:
TSIA can help you establish, evolve, scale, and optimize your service and delivery organizations and
business models. The research practices that focus on these initiatives are:
TSIA can help you with the development of both technology and services offer portfolios. The research
practices that focus on these initiatives are:
In addition to the research practices listed above, TSIA also offers validated insights on industry trends, consumption and data analytics, and investing in technology to improve your end-to-end
Establish, scale, and optimize your technology services, delivery organizations, and business models
by utilizing the following research practices:
Optimize revenue generating capabilities across business functions by utilizing the following
Develop your technology and services offer portfolios by utilizing the following research practices:
In addition to the research practices listed above, TSIA also offers validated insights on technology
services industry trends, consumption, and data analytics. This will
help your company invest in the right technology to improve your end-to-end customer experience.
Driving Customer Loyalty through Outcome-Based Customer Journey Mapping and VOC
Customer experience and success leaders at HPE discuss how HPE enhanced customer loyalty with outcome-based journey mapping and customer engagement.
The REAL State of Profitable SaaS - Abridged
This paper provides a summary of what we learned on the profitable SaaS Research Journey.
Charting the Future: A Deep Dive into SaaS Profitability
Technology companies are in a state of flux right now, with many experiencing more pressure to improve the profitability of their business models.
The Current State of Pricing Paradigms in Customer Success
The selection of an appropriate pricing strategy stands as a pivotal determinant in the success or failure of the company.
How a Laser Focus on Customer Outcomes Can Accelerate Growth in Crowded Markets
Gainsight has embarked on a transformative journey to map their customer experience and better operationalize their customer-centric growth strategy.
Designing Customer Journeys to Deliver Value at Scale
Sumo Logic discusses how to cut unnecessary time for customer success teams and customers, and effectively utilizing the customer success assets.
Empower Social Good
Blackbaud shed light on how they have significantly enhanced customer satisfaction through the implementation of a robust value management framework.
TSIA Offering Management Benchmarking
This paper reviews key results, operational metrics, and practices for offering management to help businesses develop compelling offerings.
Renewal Strategies in the Age of AI and Automation
The 2023 Renewal survey delves into the utilization of capabilities by companies and examines their overall influence on performance.
Generative AI Adoption in Support Organizations
This paper presents an analysis of the current state of generative AI adoption within support organizations.
Monetizing Customer Success: The Good and Bad Strategies
Understanding which features to include in customer success offers is crucial to remaining competitive in an evolving business landscape.
Strategize, Digitize, Decarbonize
According to the UN Environment Program Report account, buildings play a major role in exacerbating the climate crisis.
TSIA technology and services industry conferences take place semiannually. The upcoming TSIA World ENVISION event is all about Silo Busting to Drive Profits and Growth.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.