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We’re Here to Help You Achieve
Business Outcomes

Unlike technology consulting firms, TSIA provides deep data insight and an executive peer community to help you improve the strategic, financial, and operational performance of your business. If you are a technology executive who owns service and delivery, company revenue growth, or product success, TSIA is for you.


For the Executive Who Owns Service and Delivery

TSIA provides industry-validated research and advisory for establishing, evolving, scaling, and optimizing service and delivery organizations and business models. The research practices that focus on these initiatives are:

Customer Success
Education Services
Field Services
Managed Services
Professional Services
Support Services

For the Executive Who Owns Company Revenue Growth

TSIA provides industry-validated research and advisory that optimizes revenue generating capabilities across business functions. The research practices that focus on these initiatives are:

Customer Growth
and Renewal
Expand Selling
Subscription Sales
XaaS Channel

For the Executive Who Owns Success of the Offer Portfolio

TSIA provides industry-validated research and advisory for development of both technology and services offer portfolios. The research practices that focus on these initiatives are:

Service Offer
XaaS Product

In addition to the research practices listed above, TSIA also offers validated insights on industry trends, consumption and data analytics, and investing in technology to improve your end-to-end customer experience.

Experience Our Research

Get the data-driven insight you need to make informed decisions on how to transform your business and achieve measurable results.

Research Report

Essential KPIs and Metrics for Growing Customer Revenue in a XaaS World

Key performance indicators and metrics that have the largest impact on growing revenue.

Research Report

Is Product-Led Growth Applicable to Your Business?

This report addresses the myths and realities of a product-led growth strategy.

Research Report

How to Talk to Your CEO About Funding Customer Success

Download the ebook and access the three budgeting principles of how to talk to your CEO about funding customer success.

Research Report

Data-Validated Benchmarking: Actionable Tech Industry Insights

This report provides details on TSIA's current benchmarking methodology.

Research Report

Professional Services Resource Capacity Planning

In this paper, TSIA Research defines three necessary approaches to optimize resource capacity planning and forecasting.


The Building Blocks of Customer Growth and Renewals

Organization strategy for renewing recurring revenue.

Research Report

Avoid 5 Common Managed Services Mistakes

In this ebook, we'll outline common pitfalls and offer tips for establishing a successful managed services business.

White Papers

Five Key Practices of a Successful Managed Services Provider

This report outlines the five managed services key practices essential for a successful managed services provider.

Research Report

Defining Managed Services

This report defines what managed services are, their value to a company’s clients, and how offering them can give the company P&L a boost.

Research Report

The Three Charters of Customer Success

This whitepaper will help identify your organization's customer success charter for driving top-line revenue growth.

White Papers

Driving Customer Success at Scale

Customer success holds the key to retaining customers and expanding revenues. Download TSIA's seven-step framework today.

Research Report

Making the Move to Outcome-Based Selling

This report will help technology sales organizations make the shift from the traditional, transactional model to outcome-based selling.


TSIA’s Tech Conferences

TSIA technology and services conferences take place semiannually in the spring and fall. Join us and collaborate with leading tech companies where you can learn how to respond to today’s technology and services challenges.


Experience Our Community

Our thriving community of 40,000 technology and services leaders rely on TSIA insights every day.

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