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We’re Here to Help You Achieve
Business Outcomes

Unlike technology consulting firms, TSIA provides deep data insight and an executive peer community to help you improve the strategic, financial, and operational performance of your business. If you are a technology executive who owns service and delivery, company revenue growth, or product success, TSIA is for you.


For the Executive Who Owns Service and Delivery

TSIA provides industry-validated research and advisory for establishing, evolving, scaling, and optimizing service and delivery organizations and business models. The research practices that focus on these initiatives are:

Customer Success
Education Services
Field Services
Managed Services
Professional Services
Support Services

For the Executive Who Owns Company Revenue Growth

TSIA provides industry-validated research and advisory that optimizes revenue generating capabilities across business functions. The research practices that focus on these initiatives are:

Customer Growth
and Renewal
Expand Selling
Subscription Sales
XaaS Channel

For the Executive Who Owns Success of the Offer Portfolio

TSIA provides industry-validated research and advisory for development of both technology and services offer portfolios. The research practices that focus on these initiatives are:

Service Offer
XaaS Product

In addition to the research practices listed above, TSIA also offers validated insights on industry trends, consumption and data analytics, and investing in technology to improve your end-to-end customer experience.

Experience Our Research

Get the data-driven insight you need to make informed decisions on how to transform your business and achieve measurable results.

Research Report

The Three Charters of Customer Success

This whitepaper will help identify your organization's customer success charter for driving top-line revenue growth.

Research Report

Making the Move to Outcome-Based Selling

This report will help technology sales organizations make the shift from the traditional, transactional model to outcome-based selling.

White Papers

Driving Customer Success at Scale

Customer success holds the key to retaining customers and expanding revenues. Download TSIA's seven-step framework today.


The 7 Levers of LAER Transformation

Details of LAER and how to implement core LAER principles and practices throughout your customer-facing organizations.

Research Report

The State of Services for Industrial Equipment Manufacturers: 2021

This report summarizes top member inquiries of 2020 from industrial equipment companies, identifying the most relevant business challenges for 2021.

White Papers

The State of Customer Growth and Renewal: 2021

Key trends and upcoming research in the area of customer growth and renewal for 2021.

Research Report

The State of Service Offer Management: 2021

Key trends impacting service offer management business leaders for 2021.

Research Report

TSIA Enterprise Community Progression Model

A look at TSIA’s Enterprise Community Progression Model, which shows the progression across four phases to become an industry thought leader hub.

White Papers

5 Plays to Maximize Renewal Revenue and Minimize Risk

This publication provides an overview of five plays to maximize renewal revenue.

Research Report

The State of Professional Services: 2021

A review of the past year, current industry trends, and the landscape for the upcoming year in professional services.

Research Report

The State of Support Services: 2021

This report discusses key marketplace trends and critical capabilities that support services organizations must acquire to ensure success in 2021.

Research Report

Customer Success Maturity Model

Five questions posed by companies trying to understand customer success, its impact toward legacy revenue models, and new XaaS subscriptions.

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TSIA’s Tech Conferences

TSIA technology and services conferences take place semiannually in the spring and fall. Join us and collaborate with leading tech companies where you can learn how to respond to today’s technology and services challenges.


Experience Our Community

Our thriving community of 40,000 technology and services leaders rely on TSIA insights every day.

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