We’re Here to Help You Achieve
Business Outcomes

Unlike technology consulting firms, TSIA provides deep data insight and an executive peer community to help you improve the strategic, financial, and operational performance of your business. If you are a technology executive who owns service delivery, company revenue growth, or product success, TSIA is for you.

 

For the Executive Who Owns Service Delivery

TSIA provides industry-validated research and advisory for establishing, evolving, scaling, and optimizing services delivery organizations and business models. The research practices that focus on these initiatives are:

Customer Success
Education Services
Field Services
Managed Services
Professional Services
Support Services
 

For the Executive Who Owns Company Revenue Growth

TSIA provides industry-validated research and advisory that optimizes revenue generating capabilities across business functions. The research practices that focus on these initiatives are:

Expand Selling
Subscription Sales
XaaS Channel
Optimization
 

For the Executive Who Owns Success of the Offer Portfolio

TSIA provides industry-validated research and advisory for development of both technology and services offer portfolios. The research practices that focus on these initiatives are:

Service Revenue
Generation
XaaS Product
Management

In addition to the research practices listed above, TSIA also offers validated insights on industry trends, consumption and data analytics, and investing in technology to improve your end-to-end customer experience.

Experience Our Research

Get the data-driven insight you need to make informed decisions on how to transform your business and achieve measurable results.

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Research Report

The State of Managed Services: 2020

Annual report documenting major trends and disruptions in managed services for 2020, with a focus on the global pandemic.

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Research Report

Building the Infrastructure for Virtual Customer Experiences

This report provides an overview of various approaches to virtual engagement.

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Research Report

The Pandemic Playbook for Technology Solution Providers: Current Phase/Next Pha

This report is a playbook to help technology providers navigate a global pandemic in the area of current phase/next phase capabilities.

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Research Report

Recurring versus Transactional Business Models in an Economic Downturn

This report is a playbook to help technology providers navigate a global pandemic, specifically recurring vs. transactional business models.

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Data View

Health Care Technology Huddle

This presentation summarizes how healthcare technology providers are responding the COVID-19 as of March 27, 2020.

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Research Report

The Pandemic Playbook for Technology Solution Providers: Corporate Communication

This report is a playbook to help technology providers navigate a global pandemic in the area of corporate communications.

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Research Report

The Pandemic Playbook

This report is a playbook to help technology providers navigate a global pandemic.

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Research Report

The State of Professional Services: 2020

Annual report providing an overall snapshot of the professional services discipline based on benchmarking data and the hottest topics/trends of 2019.

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Research Report

Achieving Offer-Market-Sales Fit in the XaaS Revolution (Abridged)

This paper presents a set of frameworks and recommendations for how to achieve effective offer-market-sales fit.

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Research Report

The State of Services for Industrial Equipment Manufacturers: 2020

This report summarizes top member inquiries of 2019 from industrial equipment companies, identifying the most relevant business challenges for 2020.

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Research Report

The State of Service Revenue Generation: 2020

Annual report documenting major trends and disruptions for service revenue generation and highlighting the SRG research plan for 2020.

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Data View

Analytics Research 2019 Year in Review

This DataView highlights key analytics-related insights identified in 2019. 

 
 
 
Join Us for TSW Live! FREE Virtual Conference
 

Join Us for TSW Live! 
FREE Virtual Conference

TSIA has transformed its spring TSW conference formerly scheduled for May 4-6 in San Diego, into TSW Live! virtual conference on May 5-6. We look forward to bringing the energy of the in-person conference to this FREE virtual event.

 

Experience Our Community

Our thriving community of 35,000 technology and services leaders rely on TSIA insights every day.

 
 
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