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Silo Busting to Drive
Profits and Growth

October 16-18, 2023 | Las Vegas

Learn More

For the Executive Who Owns

Revenue Growth

TSIA can help you optimize revenue generating capabilities across business functions. The research practices that focus on these initiatives are:

Customer Growth and Renewal
Chief Revenue Office (CRO) Council

Service and Delivery

TSIA can help you establish, evolve, scale, and optimize your service and delivery organizations and business models. The research practices that focus on these initiatives are:

Customer Success
Field Services
Professional Services
Education Services
Managed Services
Support Services

Success of the
Offer Portfolio

TSIA can help you with the development of both technology and services offer portfolios. The research practices that focus on these initiatives are:

Offering Management

In addition to the research practices listed above, TSIA also offers validated insights on industry trends, consumption and data analytics, and investing in technology to improve your end-to-end customer experience.

Experience Our Research

Get the data-driven insight you need to make informed decisions on how to transform your business and achieve measurable results.

Research Report

Driving Customer Loyalty through Outcome-Based Customer Journey Mapping and VOC

Customer experience and success leaders at HPE discuss how HPE enhanced customer loyalty with outcome-based journey mapping and customer engagement.

Research Report

The REAL State of Profitable SaaS - Abridged

This paper provides a summary of what we learned on the profitable SaaS Research Journey.

Research Report

Charting the Future: A Deep Dive into SaaS Profitability

Technology companies are in a state of flux right now, with many experiencing more pressure to improve the profitability of their business models.

Research Report

The Current State of Pricing Paradigms in Customer Success

The selection of an appropriate pricing strategy stands as a pivotal determinant in the success or failure of the company.

Research Report

How a Laser Focus on Customer Outcomes Can Accelerate Growth in Crowded Markets

Gainsight has embarked on a transformative journey to map their customer experience and better operationalize their customer-centric growth strategy.

Research Report

Designing Customer Journeys to Deliver Value at Scale

Sumo Logic discusses how to cut unnecessary time for customer success teams and customers, and effectively utilizing the customer success assets.

Research Report

Empower Social Good

Blackbaud shed light on how they have significantly enhanced customer satisfaction through the implementation of a robust value management framework.

Research Report

TSIA Offering Management Benchmarking

This paper reviews key results, operational metrics, and practices for offering management to help businesses develop compelling offerings.

Research Report

Renewal Strategies in the Age of AI and Automation

The 2023 Renewal survey delves into the utilization of capabilities by companies and examines their overall influence on performance.

Research Report

Generative AI Adoption in Support Organizations

This paper presents an analysis of the current state of generative AI adoption within support organizations.

Research Report

Monetizing Customer Success: The Good and Bad Strategies

Understanding which features to include in customer success offers is crucial to remaining competitive in an evolving business landscape.

Research Report

Strategize, Digitize, Decarbonize

According to the UN Environment Program Report account, buildings play a major role in exacerbating the climate crisis. 

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TSIA’s Tech Conferences

TSIA technology and services industry conferences take place semiannually. The upcoming TSIA World ENVISION event is all about Silo Busting to Drive Profits and Growth.


Experience Our Community

Our thriving community of 40,000 technology and services leaders rely on TSIA insights every day.

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