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We’re Here to Help You Achieve
Business Outcomes

Unlike technology consulting firms, TSIA provides deep data insight and an executive peer community to help you improve the strategic, financial, and operational performance of your business. If you are a technology executive who owns service delivery, company revenue growth, or product success, TSIA is for you.

 

For the Executive Who Owns Service Delivery

TSIA provides industry-validated research and advisory for establishing, evolving, scaling, and optimizing services delivery organizations and business models. The research practices that focus on these initiatives are:

Customer Success
Education Services
Field Services
Managed Services
Professional Services
Support Services
 

For the Executive Who Owns Company Revenue Growth

TSIA provides industry-validated research and advisory that optimizes revenue generating capabilities across business functions. The research practices that focus on these initiatives are:

Expand Selling
Subscription Sales
XaaS Channel
Optimization
 

For the Executive Who Owns Success of the Offer Portfolio

TSIA provides industry-validated research and advisory for development of both technology and services offer portfolios. The research practices that focus on these initiatives are:

Service Revenue
Generation
XaaS Product
Management

In addition to the research practices listed above, TSIA also offers validated insights on industry trends, consumption and data analytics, and investing in technology to improve your end-to-end customer experience.

Experience Our Research

Get the data-driven insight you need to make informed decisions on how to transform your business and achieve measurable results.

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Research Report

Professional Services Market Rates Study

One professional service pricing metric you should be monitoring is market rates. Download the TSIA market rates study highlights!

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Research Report

TSIA Field Services Benchmarking

This report explains the critical role the TSIA Field Services Benchmark process can play in driving organizational transformation.

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Data View

Innovative Environments

This Datapoint looks at how innovation is measured and asks the question: Do you consider your business a learning organization?

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Data View

Changing Value Propositions

This report looks at how value propositions are expected to change due to COVID-19.

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Research Report

TSIA Managed Services Benchmarking

This report explains the critical role the TSIA Managed Services Benchmark process can play in driving organizational transformation.

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Research Report

TSIA Education Services Benchmarking

This report provides details on TSIA's current benchmarking methodology for education services.

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Research Report

Strategic Planning for Post-Pandemic Advantage

A look at the long-term viability of post-pandemic pricing and customer engagement actions.

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Research Report

TSIA XaaS Product Management Benchmarking

This report explains the critical role the TSIA XaaS Product Management Benchmark process can play in driving organizational transformation.

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Data View

Services-Generated Leads

TSIA DataPoint that looks at the effect of services-generated leads.

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Research Report

The Top 8 Managed Services Metrics to Measure - Abridged Version

An abridged version of a TSIA report that captures the critical financial KPIs that must be measured in managed services and how they are calculated.

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Research Report

TSIA Service Revenue Generation Benchmarking

Key results, operational metrics, and practices for on-premise and cloud businesses that enable companies to grow recurring service revenues.

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Data View

Investing in AIOps

Data regarding the emerging trend of the implementation of artificial intelligence operations by service delivery teams.

 
 
 
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TSIA Interact: Building the New Future

Join TSIA member companies like Google, Philips, Salesforce, and Zuora for our new virtual experience: TSIA Interact, October 20-22. This event is specially designed for quickly evolving technology Services, Sales, Channel, and Product teams.

 

Experience Our Community

Our thriving community of 35,000 technology and services leaders rely on TSIA insights every day.

 
 
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