Who We Are

TSIA helps technology companies achieve profitable growth and solve their top business challenges with data-driven, expert advice and community learning.

We're a group of data fanatics who want to help you make informed, fact-based decisions so your business can be at its best. Through our data, community, and outcome-based approach, TSIA gives you the in-depth best practices research, thought leadership, and data-driven expert advice your technology company needs to get the business results you want, faster.

What We Provide

TSIA offers membership in these research practices to help you improve the strategic, financial, and operational performance of your business:

customer-success-icon Customer Success
Customer Success

Ensure technology adoption and deliver customer business outcomes.

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education-services-icon Education Services
Education Services

Optimize customer engagement through learning to drive product adoption.

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expand-selling-icon Expand Selling
Expand Selling

Use services teams to grow revenue with existing customers.

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field-services-icon Field Services
Field Services

Optimize field service delivery and drive digital transformation with IoT and Big Data.

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managed-services-icon Managed Services
Managed Services

Grow and scale your managed services business.

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professional-services-icon Professional Services
Professional Services

Optimize your project delivery and consulting services.

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service-revenue-generation-icon Service Revenue Generation
Service Revenue Generation

Develop, attach, and renew recurring service offers.

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support-services-icon Support Services
Support Services

Optimize and transform support organizations to provide next-generation service.

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xpm XaaS Product Management
XaaS Product Management

Optimize product management for as-a-service success.

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industry-trends-icon Industry Trends
Industry Trends

Stay current on the latest industry trends.

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analytics-research-icon Technology Consumption and Data Analytics
Technology Consumption and Data Analytics

Improve operations and outcomes with data-driven insights.

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technology-research-icon Technology and Social Research
Technology and Social Research

Maximize investments in social and service technology.

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Experience Our Research

Get the data-driven insight you need to make informed decisions on how to transform your business and achieve measurable results.

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Research Report

The XaaS Transformation Research Report

This report will help companies understand the aspects of the transformation from selling technology as an asset to selling technology as a service.

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Research Report

Creating LAER Efficiency with Customer Success Research Report

Download this customer success white paper to learn the TSIA framework to become a LAER Efficient and help your customers achieve business outcomes.

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Research Report

TSIA Industrial Equipment 40, Q2 2018 Research Report

The TSIA IE 40 analyzes the financial outcomes of 40 industrial manufacturers each quarter, including trends in their services lines of business.

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Research Report

Transitioning from the Traditional Transactional Stage to the Experiment Stage Research Report

First part in a 3-part series that addresses the transition that education services organizations must make to support a SaaS business model.

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Research Report

Delivering Customer Success via Partners - Results for Participants Research Report

This document reviews key findings from the study from the 2017 TSIA Customer Success delivered via Partners Study.

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Research Report

The State of Healthcare Technology: 2018-2019 Research Report

Ensure your healthcare organization is equipped for success by focusing on the core capabilities that help improve provider business outcomes.

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Research Report

10 Elements of a Successful Employee Engagement Program Research Report

Essentials for how to revise training and engagement programs to better meet the needs of today’s younger workforce.

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Research Report

Best Practices for a Successful Service Offer Launch Research Report

This publication provides best practices and a checklist to prepare for the launch of a new service offer.

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Research Report

The XaaS Product Management Transformation Research Report

This report provides recommendations product leaders can pursue to optimize their organizations to manage profitable XaaS offers.

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Research Report

5 Phases to Creating and Launching Outcome-based Service Offers Research Report

The creation of compelling services that help customers achieve their outcomes. In the “5 Phases To Creating and Launching Outcome-Based Service . . .

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Research Report

Key Professional Services XaaS versus Industry Benchmarks, Q1 2018 Research Report

See how PS in a XaaS environment is different from traditional technology. Includes comments on selected benchmarks, practices, metrics, and results.

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Research Report

Delivering Customer Success via Partners - Results for Non-Participants Research Report

This document reviews key findings from the study from the 2017 TSIA Customer Success delivered via Partners Study.

 
 

Experience Our Community

Our thriving community of 35,000 technology and services leaders rely on TSIA insights every day.
 
 

Experience Our Conference

Join us at Technology & Services World

TSIA hosts the world's largest conferences for technology and services where thousands of industry professionals network and learn about the latest trends. Join your peers October 15-17 at TSW Las Vegas 2018 to learn from the industry’s top thought leaders about how to grow your tech business and increase revenue with a services-led strategy.