We're a group of data fanatics who want to help you make informed, fact-based decisions so your business can be at its best. Through our data, community, and outcome-based approach, TSIA gives you the in-depth best practices research, thought leadership, and data-driven expert advice your technology company needs to get the business results you want, faster.
Ensure technology adoption and deliver customer business outcomes.
Optimize customer engagement through learning to drive product adoption.
Use services teams to grow revenue with existing customers.
Optimize field service delivery and drive digital transformation with IoT and Big Data.
Grow and scale your managed services business.
Optimize your project delivery and consulting services.
Develop, attach, and renew recurring service offers.
Sell technology-as-a-service and subscription-based offers.
Optimize and transform support organizations to provide next-generation service.
Evolve your channel and partner model to drive as-a-service revenue growth.
Optimize product management for as-a-service success.
Stay current on the latest industry trends.
Improve operations and outcomes with data-driven insights.
Maximize investments in social and service technology.
A New Approach to Customer Growth
The reexamination of the people, processes, and technologies that go into growing existing customers are the subjects covered in this paper.
Is Your Hardware Organization Ready for Digital Transformation?
As an OEM or hardware provider, your business model has always revolved around making the product, selling the product, and shipping the product. . . .
TSIA 2020 Capabilities Heatmap
Get insight into the organizational capabilities your services business needs to master in order to improve its operational and financial performance.
Knowledge Management: Define, Apply, Evolve
Creating and retaining knowledge enterprise-wide is crucial to sustaining a competitive advantage. When executed properly, companies flourish, as . . .
The Customer Success and Education Services Handshake
Best practices relative to the interactions between education services and customer success organizations.
LAER Efficiency: Foundation For Successful XaaS Solutions
This paper introduces the LAER framework and offers a insight into its maturity, its challenges, and how product management intervention is essential.
2019 Compensation Models for Subscription Sales (Abridged)
Emerging practices and trends for measuring and compensating salespeople to sell subscription or XaaS offers.
5 Plays to Maximize Renewal Revenue and Minimize Risk
This publication provides an overview of five plays to maximize renewal revenue.
This white paper explains how the TSIA platform is different from traditional management consulting and analyst firms.
Public Classroom Training
This report provides the findings from the TSIA Public Classroom Training Quick Poll.
TSIA Checklist for Success
Comprehensive checklist to be used throughout the pre-sales process to ensure the best possible result for both the customer and the supplier.
How to Evolve from a Technology Provider to a Managed Services Provider
Developing managed services offerings that provide benefit to both the technology vendor and the customer.
TSIA hosts the world's largest conferences for technology and services where thousands of industry professionals network and learn about the latest trends. Join your peers May 4-6 at TSW San Diego 2020 to learn from the industry’s top thought leaders about how to grow your tech business and increase revenue with a services-led strategy.
Attend TSW For Free
The Technology Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.