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We’re Here to Help You Achieve
Business Outcomes

Unlike technology consulting firms, TSIA provides deep data insight and an executive peer community to help you improve the strategic, financial, and operational performance of your business. If you are a technology executive who owns service delivery, company revenue growth, or product success, TSIA is for you.

 

For the Executive Who Owns Service Delivery

TSIA provides industry-validated research and advisory for establishing, evolving, scaling, and optimizing services delivery organizations and business models. The research practices that focus on these initiatives are:

Customer Success
Education Services
Field Services
Managed Services
Professional Services
Support Services
 

For the Executive Who Owns Company Revenue Growth

TSIA provides industry-validated research and advisory that optimizes revenue generating capabilities across business functions. The research practices that focus on these initiatives are:

Expand Selling
Subscription Sales
XaaS Channel
Optimization
 

For the Executive Who Owns Success of the Offer Portfolio

TSIA provides industry-validated research and advisory for development of both technology and services offer portfolios. The research practices that focus on these initiatives are:

Service Revenue
Generation
XaaS Product
Management

In addition to the research practices listed above, TSIA also offers validated insights on industry trends, consumption and data analytics, and investing in technology to improve your end-to-end customer experience.

Experience Our Research

Get the data-driven insight you need to make informed decisions on how to transform your business and achieve measurable results.

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Research Report

Customer Success Maturity Model

Five questions posed by companies trying to understand customer success, its impact toward legacy revenue models, and new XaaS subscriptions.

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Research Report

The State of XaaS Product Management: 2021

Annual report documenting major trends and disruptions in XaaS product management and highlighting the research plan for 2021.

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Research Report

The State of Managed Services: 2021

Annual report documenting major trends and disruptions in managed services and highlighting the research plan for 2021.

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Research Report

The State of Education Services: 2021

Trends in education services and what ES organizations must do to shift their strategic paradigm to one that truly drives product adoption.

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White Papers

The Evolution of the Support Services Business Model

Trends, business models, strategies, and the future of support services business models.

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Research Report

The State of Field Services: 2021

An overview of the challenges faced by field services organizations and offering a path forward during 2021 and beyond.

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Research Report

The State of Subscription Sales: 2021

Key factors impacting the world of sales as organizations look to increase the percentage of their revenues from XaaS or subscription offers.

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Research Report

The State of Customer Success: 2021

A look at the state of customer success organizations, including the top issues facing CS executives and guidance on the top business challenges.

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Research Report

Pulling the Cost Lever

This paper serves as a set of clear examples as to how the PS Compensation Study can be used to help businesses improve.

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Research Report

The State of XaaS Partner Channel Optimization 2021

The impact of value realization and business outcomes sales and adoption approaches that vendors leverage with their partner channel ecosystem.

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Research Report

The State of Expand Selling: 2021

Annual report documenting major trends and disruptions in expand selling and highlighting the research plan for 2021.

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Partner Perspective

2021 Trends in Outsourcing

This report outlines two trends in outsourcing: the increase in outsourcing contracts and meeting the needs of larger enterprise customers.

 
 
 
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TSIA’s Tech Conferences

TSIA technology and services conferences take place semiannually in the spring and fall. Join us and collaborate with leading tech companies where you can learn how to respond to today’s technology and services challenges.

 

Experience Our Community

Our thriving community of 40,000 technology and services leaders rely on TSIA insights every day.

 
 
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