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We’re Here to Help You Achieve
Business Outcomes

Unlike technology consulting firms, TSIA provides deep data insight and an executive peer community to help you improve the strategic, financial, and operational performance of your business. If you are a technology executive who owns service delivery, company revenue growth, or product success, TSIA is for you.


For the Executive Who Owns Service Delivery

TSIA provides industry-validated research and advisory for establishing, evolving, scaling, and optimizing services delivery organizations and business models. The research practices that focus on these initiatives are:

Customer Success
Education Services
Field Services
Managed Services
Professional Services
Support Services

For the Executive Who Owns Company Revenue Growth

TSIA provides industry-validated research and advisory that optimizes revenue generating capabilities across business functions. The research practices that focus on these initiatives are:

Expand Selling
Subscription Sales
XaaS Channel

For the Executive Who Owns Success of the Offer Portfolio

TSIA provides industry-validated research and advisory for development of both technology and services offer portfolios. The research practices that focus on these initiatives are:

Service Revenue
XaaS Product

In addition to the research practices listed above, TSIA also offers validated insights on industry trends, consumption and data analytics, and investing in technology to improve your end-to-end customer experience.

Experience Our Research

Get the data-driven insight you need to make informed decisions on how to transform your business and achieve measurable results.

Technology Insight

The State of Technology: 2021

This report outlines major trends impacting technology across TSIA research practices and highlights technology-focused research planned for 2021.


How the Pandemic Has Impacted Onsite Training

The impact of COVID-19 on onsite training.


How the Pandemic Has Impacted Classroom Training

What happens to education revenue when it is highly dependent on face-to-face training and most of the world is mandating social distancing?


How the Pandemic Has Impacted Virtual Instructor-Led Training

The impact of COVID-19 on virtual instructor-led training.

Data View

Collaboration Between Education Services and Support Services

Analysis of five key questions that were asked about collaboration between education services and support services organizations.

Research Report

The State of the Technology Industry 2021

This paper leverages the TSIA platform to provide insights for the state of the technology industry for 2021.

Research Report

Data-Validated Benchmarking: Actionable Tech Industry Insights

This report provides details on TSIA's current benchmarking methodology.

Data View

XaaS Product Management Research and Advisory: 2020 Annual Reference

Summary of the XaaS Product Management research practice's key topics in the calendar year 2020.

Research Report

A Primer for Outcome Engineering

This research report provides a framework TSIA members can use to move the concept of outcome engineering forward in their companies.

Research Report

Hardware Manufacturer's Strategic Growth Plan

Four common reasons cause many strategic plans fail. This strategic growth plan addresses pitfalls so you can set your organization up for success.


The Building Blocks of Renewal Sales

Organization strategy for renewing recurring revenue.

Research Report

Expand and Renew

This report looks at how to maintain and grow revenue without additional sales and marketing budgets.

Access on-demand presentations and videos for TSIA Interact

TSIA’s Tech Conferences

TSIA technology and services conferences take place semiannually in the spring and fall. Join us and collaborate with leading tech companies where you can learn how to respond to today’s technology and services challenges.


Experience Our Community

Our thriving community of 40,000 technology and services leaders rely on TSIA insights every day.

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