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The Year of Profitable SaaS
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Silo Busting to Drive
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October 16-18, 2023 | Las Vegas
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For the Executive Who Owns Service and Delivery
Establish, scale, and optimize your technology services, delivery organizations, and business models
by utilizing the following research practices:
For the Executive Who Owns Company Revenue Growth
Optimize revenue generating capabilities across business functions by utilizing the following
research practices:
For the Executive Who Owns Success of the Offer Portfolio
Develop your technology and services offer portfolios by utilizing the following research practices:
In addition to the research practices listed above, TSIA also offers validated insights on technology
services industry trends, consumption, and data analytics. This will
help your company invest in the right technology to improve your end-to-end customer experience.
Experience Our Research
Get the data-driven insight you need to make informed decisions on how to transform your business and achieve measurable results.
Research Report
Driving Customer Loyalty through Outcome-Based Customer Journey Mapping and VOC
Customer experience and success leaders at HPE discuss how HPE enhanced customer loyalty with outcome-based journey mapping and customer engagement.
Research Report
The REAL State of Profitable SaaS - Abridged
This paper provides a summary of what we learned on the profitable SaaS Research Journey.
Research Report
Charting the Future: A Deep Dive into SaaS Profitability
Technology companies are in a state of flux right now, with many experiencing more pressure to improve the profitability of their business models.
Research Report
The Current State of Pricing Paradigms in Customer Success
The selection of an appropriate pricing strategy stands as a pivotal determinant in the success or failure of the company.
Research Report
How a Laser Focus on Customer Outcomes Can Accelerate Growth in Crowded Markets
Gainsight has embarked on a transformative journey to map their customer experience and better operationalize their customer-centric growth strategy.
Research Report
Designing Customer Journeys to Deliver Value at Scale
Sumo Logic discusses how to cut unnecessary time for customer success teams and customers, and effectively utilizing the customer success assets.
Research Report
Empower Social Good
Blackbaud shed light on how they have significantly enhanced customer satisfaction through the implementation of a robust value management framework.
Research Report
TSIA Offering Management Benchmarking
This paper reviews key results, operational metrics, and practices for offering management to help businesses develop compelling offerings.
Research Report
Renewal Strategies in the Age of AI and Automation
The 2023 Renewal survey delves into the utilization of capabilities by companies and examines their overall influence on performance.
Research Report
Generative AI Adoption in Support Organizations
This paper presents an analysis of the current state of generative AI adoption within support organizations.
Research Report
Monetizing Customer Success: The Good and Bad Strategies
Understanding which features to include in customer success offers is crucial to remaining competitive in an evolving business landscape.
Research Report
Strategize, Digitize, Decarbonize
According to the UN Environment Program Report account, buildings play a major role in exacerbating the climate crisis.
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