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TSIA is a research and advisory organization that provides deep data insight and an executive peer community to help you improve the strategic, financial, and operational performance of your business.
TSIA provides industry-validated research and advisory for establishing, evolving, scaling, and optimizing service and delivery organizations and business models. The research practices that focus on these initiatives are:
TSIA provides industry-validated research and advisory that optimizes revenue generating capabilities across business functions. The research practices that focus on these initiatives are:
TSIA provides industry-validated research and advisory for development of both technology and services offer portfolios. The research practices that focus on these initiatives are:
In addition to the research practices listed above, TSIA also offers validated insights on industry trends, consumption and data analytics, and investing in technology to improve your end-to-end customer experience.
The State of Technology: 2022
Annual report published at the beginning of each year documenting major trends and disruptions in technology with emphasis on XaaS business models.
The State of the Technology Industry: 2022
This report covers an overview of the Innovator’s Dilemma Squared, companies navigating the dilemma, and tactics for success.
The State of Professional Services: 2022
Annual report documenting major trends and disruptions in professional services and highlighting the TSIA research plan for 2022.
The State of XaaS Product Management: 2022
Annual report documenting current trends and disruptions in XaaS product management and highlighting resources and planned research for 2022.
The State of Managed Services: 2022
Annual report that provides guidance on where the greatest investments are to be made for managed services organizations for the current year.
The State of Customer Success: 2022
A look at the state of customer success organizations, including the top issues facing CS executives and guidance on the top business challenges.
The State of Support Services: 2022
This report discusses key marketplace trends and critical capabilities that support services organizations must acquire to ensure success in 2022.
Learning Management Systems: In Search of the Red Feather
This report discusses learning management systems, learning content management systems, learning experience platforms, and e-commerce integration.
Checklist: Optimize Your Organization for Customer Success
Download the checklist to optimize for customer success and get a framework for customer churn and retention.
Use Cases for Robotic Process Automation in the Front Office
Overview of RPA, with sales and service use cases, early successes, barriers to overcome, and how to approach a successful front-office RPA project.
7 Pricing Pitfalls and How to Avoid Them
This report chronicles a number pricing mistakes and pricing pitfalls to avoid.
The Education Services Adoption Playbook
This playbook offers insight into the nine plays you should be running to drive adoption in your organization.
TSIA technology and services conferences take place semiannually in the spring and fall. Join us and collaborate with leading tech companies where you can learn how to respond to today’s technology and services challenges.