Education Services

Drive adoption, expansion, and renewal through education

Discover how TSIA’s industry expertise can help you make the most of your learning content, programs, and offerings.
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A sample of the TSIA Education Services community

How can your TSIA Education Services subscription help you today?

1/2

Only 1/2 of education services organizations are run as a profit center—those that are report higher revenue growth and profitability.

50%

Only 50% of education services organizations have a formal go-to-market strategy for education services offers.

63%

63% of companies now offer education services as a subscription (ESaaS), resulting in higher growth and profitability.

74%

74% of education services organizations report into a global services organization, as opposed to a regional leader.

Financial model and charter

Create an industry standard, best practice-based education services financial model. Ensure alignment with the overall education services charter and organizational model.

Build education services offers

Ensure the education services portfolio aligns with the financial model and charter. Discover the practices and metrics required to create, release, and maintain the portfolio.

Sell education services offers

Build an education services model optimized to land the portfolio in customer accounts and fulfill the charter and strategy.

Deliver and operate

Ensure high-quality, frictionless training experiences with education services delivery and operations functions built on best practices.

Drive product adoption

Establish and retain product customers by driving education services content consumption to enable customers to use products more effectively and efficiently.
Explore deeper insights

Critical insights to transform your education services organization

Navigating tough economic times

Where to cut back

Financial stress
  • Price e-learning per library for specific access, offering cost-effective options like product and role-based libraries.
Extreme unemployment
  • Create reskilling programs to boost product awareness and equip individuals with new skills for re-entering the marketplace.

Where to find revenue

Implement education-as-a-service offers
  • Learn how to launch online subscriptions for training content and instructor-led subscription offers.
Target existing install bases
  • Leverage data and analytics to segment your base for customers with complex solutions that have not been formally trained.
Leverage e-commerce platforms for education
  • Understand how to create low-friction, easy-to-purchase options customers can subscribe to.

Staying ahead of the AI revolution

Large language models and generative AI for course creation

Automatically draft course content, including lesson plans, lectures, and exercises, saving instructors time and bandwidth.

AI-powered writing assistants

Help instructors improve their writing style and clarity, ensuring that course materials are easy for students to understand.

AI-powered translation tools

Translate course materials into multiple languages, making them accessible to a wider audience.

Check out TSIA’s latest and greatest insights

Proprietary data.
Real results.

From inquiry and expert guidance to data services, workshops, virtual advisory sessions, and interactive strategy reviews, we help you more efficiently align people, processes, and technology to your financial results.

Inquiry and expert guidance

Make informed decisions, identify gaps, and mitigate risk with the knowledge of our Research Experts.

Interactive strategy reviews

We’ll review and validate your strategies against proven data to help make sure your organization is on the right track.

Benchmarking

Track your organization against standards using a wealth of critical key performance indicators.

Virtual advisory sessions

Let our team customize a hyper-targeted plan for your organization, designed to tackle the challenges you’re facing right now.

Data services

Targeted quick polls and surveys showcase the latest industry trends so you can always see how your business compares.

The TSIA advantage

Efficiently tie people, process, and technology to your financial results with industry-validated best practices and guidance.
Understand what “good” looks like
Track the metrics that matter
Stay current on up-to-the-minute industry trends
See where the industry is headed
Tackle unique business challenges

Meet your research team

With over a century of collective experience, our research experts are here to make sure your business gets the most out of your Education Services membership.
George Humphrey
Distinguished Vice President and Managing Director of Offering and Delivery Research
Maria Manning-Chapman
Distinguished Vice President of Education Services Research
Thomas Lah
Executive Director and Executive Vice President

Supported by expert analytics and insights teams

Our Data and Research Analysts and industry insights teams are here to make sure your researchers have everything they need to help your business thrive.

Data Analysts

Skilled in automation, visualization, and data engineering, our Data Analysts scale and maintain TSIA’s data engines.

Research Analysts

Using rigorous statistical analysis, our Research Analysts identify and define the critical insights that fuel our research.

Data Journalists

Through data-driven storytelling and targeted interviews with member companies, our Data Journalists interpret and present our research analysts' findings.
“TSIA's speed, reliability and quality are making for a most valuable partnership.”
Jan Meyer
SVP, Global Head of Learning Systems
“The experience with TSIA was very successful, it helped us a lot to understand the education services business and industry trends.”
Gustavo Hurtado
HPE Managed Services LAC
“Our TSIA benchmark provided us with insights we couldn't have uncovered on our own. We now know where we stand next to our peers and have a clear path forward for our strategy over the next few years.”
Elise Lostutter
Business Process Manager, Global Customer Education

How to Improve the Customer Training and Learning Evaluation Process

Learn the three critical capabilities education services organizations must acquire to support lasting corporate transformation.
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