keynote addresses
Deep dive breakouts to
inspire you to achieve cross-functional excellence
Network and connect
with thousands of tech leaders and professionals
Discover products and solutions in the EnvisionExpo

to Bust Silos and Drive Profitable Growth

TSIA World ENVISION presents ideas and inspiration for building a silo-busting culture that will improve efficiency for your organization and impact the growth of annual recurring revenue. This is a can't-miss event for global tech teams to collaborate and innovate to create unified, thriving organizations.


Watch our ENVISION Agenda Reveal Event!

Dive into the content for the ENVISION conference, focusing on Silo Busting to Drive Profits and Growth with this 15 minute special online event!

JB Wood speaking in a keynote

J.B. Wood, President & CEO, TSIA

Thomas Lah speaking in a keynote

Thomas Lah, Executive VP and Head of Research, TSIA

Headshot of Madhav Thattai speaking in a keynote

Madhav Thattai, SVP & COO, Customer Success, Salesforce


ENVISION Your Unified Organization

Companies that work together, profit more. Come to ENVISION to discover ideas, tools, and techniques to inspire a more cohesive, growth-oriented organization.

Highlights of this event include:

  • Foundations workshop: the building blocks for organizational excellence
  • Special Member Monday content
  • Exclusive executive meetups
  • Dynamic silo-busting general session content
  • TSIA Research Journey culmination presentations
  • All-day content and dozens of solutions in the EnvisionExpo
  • Attendee receptions and networking programs

There Are Two Critical Tricks to Navigating This Economy

ENVISION helps technology leaders understand:


To reduce only the operating costs that don’t cut into the productivity or efficiency of profitable revenue generation.


To identify where revenue can be grown in this economy.

Register Now

Who should attend TSIA World ENVISION?

Two mean enjoying their time at TSIA World

Invite your team!

Maximize Your Tech Conference Experience and the Impact to Your Organization.
Invite your team!

Tech Leaders and Professionals
focused on:

  • Service and Delivery Success
    Discover how technology service lines like customer success, education services, field services, professional services, managed services, and support services are unlocking new opportunities to retain and grow customers.
  • Revenue Growth
    Find out how to optimize revenues throughout the customer lifecycle with subscription-based (SaaS & XaaS) business models, and cost-effectively win new customers with sales and channel partners.
  • Product and Offer Portfolio Success
    Learn how to accelerate your as-a-service technology business with compelling service offers, designing for adoption, monetization strategies, and essential cross-organizational handshakes.

TSIA: The Creators of LAER and a History of Envisioning the Future

Get a glimpse into the future of the technology industry from data and thought leaders with a history of accurate predictions.

A Timeline of Forward Thinking


From Consumption Economics and Complexity Avalanche

The Consumption Gap: The importance of driving actual adoption of technology capabilities.
Consumption-Based Pricing: The rise of consumption economics and customers only paying for what they use.


Changing Economic Engines

The fact that service revenues and margins would become more important to the financial health of tech companies than product revenues and margins.



Operating Model Migration: Tech companies would be forced to move from Level 1-2 business models to Level 3-4 business models.
Rise of Outcome Engineers: Customers will only want to pay if they achieve their business outcomes.
The Fish: The fact that traditional tech companies that want to pivot to recurring business models face a financial fish.
The Rise of Customer Analytics: The Data Handshake.


XaaS Playbook

Profitable XaaS: That, eventually, investors would start asking for fast-growing XaaS companies to improve their unit economics.
LAER: The need for customer engagement models that are optimized to drive expansion and renewal.

The Rise of Managed Services: That managed services would become a critical revenue stream for technology product companies.


Emerging Economic Engines of Technology Providers


Digital Hesitation

Customer Success Owning Commercials: Customer Success organizations should and will own commercial transactions like renewals and upsells.
Digital Customer Experiences for B2B companies: B2B companies need to invest in low friction digital experiences the same way B2C companies have done.
Outcome Aligned Pricing: Pricing technology solutions need to be based on the business outcomes customers want to achieve.