Orlando World Center Marriott • April 29 - May 1, 2025
Insights, innovations, and trends for serving and growing B2B customers
Get exclusive, data-backed insights into the transformative power of AI—and crowdsource timely solutions for navigating the uncertainty around tariff impacts on services with industry experts and peers.
Visionary keynote addresses
Deep-dive breakouts on issues facing the tech services industry
Network and connect with peers who have similar interests
Discover products and solutions in the InteractZone
Why attend TSIA World INTERACT?
TSIA World is the must-attend conference for technology and services leaders to discover the hottest trends shaping the future of your business. Gain exclusive, data-backed insights into AI's transformative power, connect with industry experts and peers, and learn proven strategies to boost your bottom line.
Insightful tracks
Conference sessions feature tracks with breakout sessions that present the latest research and advice on:
- Services Pricing and Value Realization
- Success-Centric Organizational Structures
- The Impact of AI on Technology Business Models
Game-changing keynotes
Thought leaders from TSIA and the biggest names in tech join the mainstage to share the transformative ways that AI is changing business models.
Diverse networking opportunities
INTERACT offers lunches, breakfasts, solution tours, startup alley tours, and receptions—to facilitate meaningful connections with peers.
Register now
Presenting companies at TSIA World
Join INTERACT for the latest research on AI's impact on tech & services business models
TSIA World INTERACT delivers cutting-edge research, actionable insights, and inspiration to navigate the dynamic world of technology and services. Explore strategies for optimizing efficiency, driving revenue growth, and delivering exceptional customer experiences. Highlights of this event include:
- Dynamic content and innovative session formats
- TSIA Research Journey insights and results
- Attendee receptions, networking programs, and meetups in the InteractZone
This is a can't-miss event for global teams to get actionable insights and strategies.
What role do AI insights play in driving revenue growth?
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CRO Council
The AI Native Sales Rep Playbook: Leveraging AI Tools for Revenue Growth
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Customer Success
Beyond High-Touch: Cost-Effective Customer Success Engagement Strategies in the Digital Age
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Offering Management
From Cost-Plus to Value-Based: The Pricing Evolution in Technology Services
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Customer Growth & Renewal
Using AI to Enhance Customer Revenue Retention
Who should attend TSIA World?
Tech leaders and professionals focused on:
- Service and Delivery Success
Discover how technology service lines like customer success, education services, field services, professional services, managed services, and support services are unlocking new opportunities to retain and grow customers.
- Revenue Growth
Find out how to optimize your revenue throughout the customer lifecycle with subscription-based (SaaS & XaaS) business models, and cost-effectively win new customers with sales and channel partners. - Product and Offer Portfolio Success
Learn how to accelerate your as-a-service technology business with compelling service offers, designing for adoption, monetization strategies, and essential cross-organizational handshakes.
Enabling our customers to succeed is what drives me, and the passion for service is evident across the TSIA community. The TSIA conferences offer great insights into the industry while providing a valuable forum to build relationships.
—Doug Schmitt, President, Global Services, Dell Technologies
TSIA: The creators of LAER and a history of envisioning the future
Get a glimpse into the technology industry's future from data and thought leaders with a history of accurate predictions.
2010
From Consumption Economics and Complexity Avalanche
The Consumption Gap: The importance of driving actual adoption of technology capabilities.
Consumption Based Pricing: The rise of consumption economics and customers only paying for what they use.
Consumption Based Pricing: The rise of consumption economics and customers only paying for what they use.
2012
Changing Economic Engines
Service revenues and margins would become more critical to the financial health of tech companies than product revenues and margins.
2013
B4B
Operating Model Migration: Tech companies would be forced to move from Level 1-2 business models to Level 3-4.
Rise of Outcome Engineers: Customers will only want to pay if they achieve their business outcomes.
The Fish: The fact that traditional tech companies that want to pivot to recurring business models face a financial fish.
The Rise of Customer Analytics: The Data Handshake.
Rise of Outcome Engineers: Customers will only want to pay if they achieve their business outcomes.
The Fish: The fact that traditional tech companies that want to pivot to recurring business models face a financial fish.
The Rise of Customer Analytics: The Data Handshake.
2016
XaaS Playbook
Profitable XaaS: Investors would ask fast growing XaaS companies to improve their unit economics.
LAER: Optimizing customer engagement models are needed to drive expansion and renewal.
The Rise of Managed Services: Managed services would become a critical revenue stream for technology product companies.
LAER: Optimizing customer engagement models are needed to drive expansion and renewal.
The Rise of Managed Services: Managed services would become a critical revenue stream for technology product companies.
2018
Emerging Economic Engines of Technology Providers
The Consumption Gap: The importance of driving actual adoption of technology capabilities.
Consumption Based Pricing: The rise of consumption economics and customers only paying for what they use.
Consumption Based Pricing: The rise of consumption economics and customers only paying for what they use.
2022
Digital Hesitation
Customer Success Owning Commercials: Customer Success organizations should and will own commercial transactions like renewals and upsells.
Digital Customer Experiences for B2B companies: B2B companies need to invest in low friction digital experiences the same way B2C companies have done.
Outcome Aligned Pricing: Pricing technology solutions must be based on the business outcomes customers want.
Digital Customer Experiences for B2B companies: B2B companies need to invest in low friction digital experiences the same way B2C companies have done.
Outcome Aligned Pricing: Pricing technology solutions must be based on the business outcomes customers want.