Field Services

On site, on time, and on target

TSIA helps companies with equipment on customer premises optimize service delivery and drive digital transformation with a special focus on service revenue growth and delivery efficiency.
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A sample of the TSIA Field Services community

Critical insights to transform your field services organization

Navigating tough economic times

Where to cut back

Track and manage utilization and productivity
  • Ensure that the right resource with the right skill is leveraged at the right time.
Best practices for incident management
  • Leverage efficient incident management to directly lower cost per incident, decreasing incident-to-problem conversion rates.
Telemetry utilization
  • Optimize telemetry utilization to increase remote management and reduce onsite costs.

Where to find revenue

Leverage field resources for cross-selling new offers
  • Educate field service engineers on the utilization of TSIA’s LAER framework to identify expansion and cross-selling opportunities.
Develop residency offers
  • Monetize field service engineers with residency offers, particularly during customer downsizing.
Monetize out-tasking opportunities
  • Establish simple out-tasking offers, leveraging field resources to perform complex or arduous technical activities.

Staying ahead of the AI revolution

Route optimization

AI optimizes routes by considering factors like traffic, weather, and technician skills, improving overall productivity.

Resource allocation

Analyze historical data and real-time information to assign the right technician with the necessary skills and equipment to each job.

Internet of Things sensor integration

Analyze data from embedded IoT sensors to monitor performance, proactively address potential issues, and minimize downtime.

Proprietary data.
Real results.

From inquiry and expert guidance to data services, workshops, virtual advisory sessions, and interactive strategy reviews, we help you more efficiently align people, processes, and technology to your financial results.

Inquiry and expert guidance

Make informed decisions, identify gaps, and mitigate risk with the knowledge of our Research Experts.

Interactive strategy reviews

We’ll review and validate your strategies against proven data to help make sure your organization is on the right track.

Benchmarking 

Track your organization against industry standards using a wealth of critical key performance indicators.

Virtual advisory sessions

Let our team customize a hyper-targeted plan for your organization, designed to tackle the challenges you’re facing right now.

Data services

Targeted quick polls and surveys showcase the latest industry trends so you can always see how your business compares.

The TSIA advantage

Efficiently tie people, process, and technology to your financial results with industry-validated best practices and guidance.
Understand what “good” looks like
Track the metrics that matter
Stay current on up-to-the-minute industry trends
See where the industry is headed
Tackle unique business challenges

Meet your research team

With over a century of collective experience, our Research Experts are here to make sure your business gets the most out of your Field Services membership.
Vele Galovski
VP, Support and Field Services Research
Kevin Bowers
Director, Field Services Research
George Humphrey
Distinguished VP & Managing Director, Offering and Delivery Research and Advisory
Thomas Lah
Executive Director and Executive VP
George Humphrey
Distinguished Vice President and Managing Director
Roy Dockery
Director of Research for Field Services
Thomas Lah
Executive Director and Executive Vice President
Vele Galovski
Vice President of Support Services

Supported by expert analytics and insights teams

Our Data and Research Analysts and industry insights teams are here to make sure your researchers have everything they need to help your business thrive.

Data Analysts

Skilled in automation, visualization, and data engineering, our Data Analysts scale and maintain TSIA’s data engines.

Research Analysts

Using rigorous statistical analysis, our Research Analysts identify and define the critical insights that fuel our research.

Data Journalists

Through data-driven storytelling and targeted interviews with member companies, our Data Journalists interpret and present our research analysts' findings.
“TSIA has very good information and good insights into the field services and strategies around evolving to higher tier supplier in the L3 and L4. The staff are well versed in the subject and helpful to queries and questions asked.”
Sukumara Repuri
Senior Vice President, Global Head of Learning Systems
“Our TSIA benchmark provided us with insights we couldn't have uncovered on our own. We now know where we stand next to our peers and have a clear path forward for our strategy over the next few years.”
Scott Schronce
Senior Vice President, Global Services

Top KPIs for Field Service Organizations

You can’t downsize your way to growth—so why are many organizations falling back on outdated cost-cutting methods as they face economic headwinds?
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Essential resources to elevate your entire organization

Your free TSIA Portal account gives you access to the tailored insights, strategies, and tactics you need to grow your organization and career.

Join the conversation

We couldn’t do what we do without you. That’s why whether in-person, virtually, or both, we’re proud to connect you with a diverse and inclusive network of other industry professionals who have solved the same challenges you’re facing.
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TSIA World conferences

Connect with a diverse community of your peers and industry experts, attend inspiring keynotes and breakout sessions, and solve your business’ most pressing challenges.
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TECHtonic: The TSIA Podcast

Join host Thomas Lah as he discusses tried-and-true strategies companies need to employ to stay relevant, get profitable, and succeed in the ever-changing technology and services space.
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TSIA Discussions

Join a community of your industry peers to hear about lessons learned, discover best practices, and meet new friends along the way.
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TSIA Webinars

Stay current on the latest tech industry trends and best practices with highly interactive sessions led by our experts and partners.
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