Professional Services

Profitable Professional Services at your fingertips

Find out how TSIA can help your organization deliver lasting solutions with improved operations and resource management.
Read our latest report

A sample of the TSIA Professional Services community

How can your TSIA Professional Services subscription help you?

71%

71% of Professional Services organizations have a formal, documented strategy resulting in higher growth and profitability than those that do not.

59%

59% of Professional Services organizations have a dedicated Professional Services sales function, leading to higher growth and profitability.

2X

Professional Services organizations that have a sales support function have 2X the operating income of those that do not.

60%

60% average higher operating income level for Professional Services organizations that have a dedicated Resource Management Office (RMO).

Charter and Organization

Develop a well-defined charter and organizational strategy that acts as a gateway to solid capabilities and performance across the rest of the Professional Services pillars.

Financial Model

Create an industry standard, best practice-based Professional Services financial model. Ensure optimal alignment with your overall charter and organizational model.

Build Professional Services Offers

Discover the practices and performance metrics required to create, release and maintain a professional services portfolio to ensure target financial performance.

Sell Professional Services Offers

Build an optimized Professional Services sales engine to land your portfolio, meet your financial expectations, and fulfill your charter and strategy.

Deliver and Operate

Ensure company and customer success by creating an optimal delivery organization with best practices for Professional Services operations and resource management.
Explore deeper insights

Critical insights to transform your Professional Services organization

Navigating tough economic times

Where to cut back

Identify Gaps and Inefficiencies
  • Catalog current capabilities and identify gaps related to inefficiencies across the engagement workflow.
Identify and Eliminate Organizational Redundancies
  • Identify and centralize overlapping capabilities, eliminating duplications in geography or line-of-business functions.

Where to find revenue

Maximize Revenue-Generating Initiatives
  • Use Resource Management to shift non-revenue projects to revenue-generating activities in the project backlog.
Data-Driven Pricing
  • Use market rates research to identify and strategically increase Professional Services prices where needed.
Project to Subscription Migration
  • Evaluate project-based offers that can be converted to high-value, subscription-based service offers.

Staying ahead of the AI revolution

AI-Powered Operations Analysis

Analyze data for operational improvement, optimizing processes for cost savings and increased efficiency.

Optimize Resource Management

Identify gaps that impact business decisions related to revenue, headcount supply, and demand.

AI-Powered Risk Management

Identify and mitigate risks in product/service designs, implementations, and transitions for error-free operations.

Check out TSIA’s latest and greatest insights

Proprietary data.
Real results.

From inquiry and expert guidance to data services, workshops, virtual advisory sessions, and interactive strategy reviews, we help you more efficiently align people, processes, and technology to your financial results.

Inquiry & expert guidance

Make informed decisions, identify gaps, and mitigate risk with the knowledge of our Research Experts.

Interactive strategy reviews

We’ll review and validate your strategies against proven data to help make sure your organization is on the right track.

Workshops

Collaborate with our Researchers to accelerate your organizational capabilities, optimize performance, and transform your business model.

Virtual advisory sessions

Let our team customize a hyper-targeted plan for your organization, designed to tackle the challenges you’re facing right now.

Data services

Targeted quick polls and surveys showcase the latest industry trends so you can always see how your business compares.

The TSIA advantage

Efficiently tie people, process, and technology to your financial results with industry-validated best practices and guidance.
Understand what “good” looks like
Track the metrics that matter
Stay current on up-to-the-minute industry trends
See where the industry is headed
Tackle unique business challenges

Meet your research team

With over a century of collective experience, our research experts are here to make sure your business gets the most out of your Professional Services membership.
Bo Di Muccio
Distinguished VP, Professional Services Research and VP, TSIA Advisory Delivery

George Humphrey

Distinguished VP & Managing Director,
Offering and Delivery Research and Advisory

George Humphrey serves as the vice president and managing director of offering, delivery research, and advisory for TSIA. Touting more than three decades of technology business knowledge in the networking and communications space, Humphrey is a valued resource and advisor to many of the world’s most successful technology business ventures.

Humphrey has a long history of leading managed services product management, client management, systems engineering, tools and architecture development, sales, delivery operations, process definition, and global strategy. Prior to TSIA, he was responsible for introducing the world’s first voice/data converged platform. During his time with Avaya and Lucent, he launched the first globally standardized product realization processes, as well as service realization and lifecycle processes, transforming their business functions. Today he holds seven global patents in communications and networking.

As a research leader at TSIA, Humphrey’s insights are regularly leveraged by Fortune 500 companies through his advisory work, public speaking engagements, research reports, and publicly shared content on a variety of evolving business topics.

David Young
Sr. Director, Professional Services Research
George Humphrey
Distinguished VP & Managing Director, Offering and Delivery Research and Advisory
Thomas Lah
Executive Director and Executive VP
Bo Di Muccio
Distinguished VP, Professional Services Research & Advisory
Dave Young
Sr. Director, Professional Services Research
George Humphrey
Distinguished VP & Managing Director, Offering and Delivery Research
Thomas Lah
Executive Director and Executive VP

Supported by expert analytics and insights teams

Our data and research analysts and industry insights teams are here to make sure your researchers have everything they need to help your business thrive.

Data Analysts

Skilled in automation, visualization, and data engineering, our data analysts scale and maintain TSIA’s data engines.

Research Analysts

Using rigorous statistical analysis, our research analysts identify and define the critical insights that fuel our research.

Data Journalists

Through data-driven storytelling and targeted interviews with member companies, our data journalists interpret and present our research analysts' findings.

What’s new in Professional Services?

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“The information that TSIA provided was incredibly helpful for me to determine next steps and process alignment for our teams. Thank you so much for the help and guidance.”
Karolin DiCristina
WW Director of Customer Success
“We found the benchmark study easy to navigate with a reasonable effort and it produced valuable insights. It helped us evaluate our priorities for alignment with the study, identify new strategic initiatives, and provides a tool to communicate our improvement opportunities.”
Brian Freeman
Vice President Of Professional Services
“I found the insights to be very tangible and the peer comparison to be accurate and relevant. The framework for analysis made it easy for us to apply our sense of priority to the recommendations.”
Todd Regonini
Vice President, Customer Engagement

The Generative AI Landscape: People Matter More Than Ever

Can growth be a bad thing? Learn all about how to drive profitable and healthy professional services growth in today’s tech industry with our latest report.
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Essential resources to elevate your entire organization

The TSIA Portal gives you access to the tailored insights, strategies, and tactics you need to grow your organization and career.

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These plans provide a range of services, including access to exclusive data, strategic support, and in-depth reviews and discussion with our Research Executives.
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For companies just starting to use data to make decisions and seeking to become industry-validated.
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Join the conversation

We couldn’t do what we do without you. That’s why whether in-person, virtually, or both, we’re proud to connect you with a diverse and inclusive network of other industry professionals who have solved the same challenges you’re facing.
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Connect with a diverse community of your peers and industry experts, attend inspiring keynotes and breakout sessions, and solve your business’ most pressing challenges.
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TECHtonic: the TSIA Podcast

Join host Thomas Lah as he discusses tried-and-true strategies companies need to employ to stay relevant, get profitable, and succeed in the ever-changing technology and services space.
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Ready to take your Professional Services business to the next level?

Our industry-validated research and advisory that you can't get anywhere else is here to help you make impactful, data-driven decisions that produce real results.