Professional Services

Profitable professional services at your fingertips

Find out how TSIA can help your organization deliver lasting solutions with improved operations and resource management.
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A sample of the TSIA Professional Services community

How can your TSIA Professional Services subscription help you?

71%

71% of professional services organizations have a formal, documented strategy, resulting in higher growth and profitability than those that do not.

59%

59% of professional services organizations have a dedicated professional services sales function, leading to higher growth and profitability.

2X

Professional services organizations that have a sales support function have 2X the operating income of those that do not.

60%

Professional services organizations with a dedicated resource management office (RMO) have a 60% average higher operating income level.

Critical insights to transform your professional services organization

Navigating tough economic times

Where to cut back

Identify gaps and inefficiencies
  • Catalog current capabilities and identify gaps related to inefficiencies across the engagement workflow.
Identify and eliminate organizational redundancies
  • Identify and centralize overlapping capabilities, eliminating duplications in geography or line-of-business functions.

Where to find revenue

Maximize revenue-generating initiatives
  • Use resource management to shift non-revenue projects to revenue-generating activities in the project backlog.
Data-driven pricing
  • Use market rates research to identify and strategically increase professional services prices where needed.
Project to subscription migration
  • Evaluate project-based offers that can be converted to high-value, subscription-based service offers.

Staying ahead of the AI revolution

AI-powered operations analysis

Analyze data for operational improvement, optimizing processes for cost savings and increased efficiency.

Optimize resource management

Identify gaps that impact business decisions related to revenue, headcount supply, and demand.

AI-powered risk management

Identify and mitigate risks in product/service designs, implementations, and transitions for error-free operations.

Proprietary data.
Real results.

From inquiry and expert guidance to data services, workshops, virtual advisory sessions, and interactive strategy reviews, we help you more efficiently align people, processes, and technology to your financial results.

Inquiry and expert guidance

Make informed decisions, identify gaps, and mitigate risk with the knowledge of our Research Experts.

Interactive strategy reviews

We’ll review and validate your strategies against proven data to help make sure your organization is on the right track.

Benchmarking

Track your organization against industry standards using a wealth of critical key performance indicators.

Virtual advisory sessions

Let our team customize a hyper-targeted plan for your organization, designed to tackle the challenges you’re facing right now.

Data services

Targeted quick polls and surveys showcase the latest industry trends so you can always see how your business compares.

The TSIA advantage

Efficiently tie people, process, and technology to your financial results with industry-validated best practices and guidance.
Understand what “good” looks like
Track the metrics that matter
Stay current on up-to-the-minute industry trends
See where the industry is headed
Tackle unique business challenges

Meet your research team

With over a century of collective experience, our Research Experts are here to make sure your business gets the most out of your Professional Services membership.
Bo Di Muccio
Distinguished VP, Professional Services Research and VP, TSIA Advisory Delivery
David Young
Sr. Director, Professional Services Research
George Humphrey
Distinguished VP & Managing Director, Offering and Delivery Research and Advisory
Thomas Lah
Executive Director and Executive VP
Dave Young
Senior Director of Professional Services Research
George Humphrey
Distinguished Vice President and Managing Director
Thomas Lah
Executive Director and Executive Vice President

Supported by expert analytics and insights teams

Our Data and Research Analysts and industry insights teams are here to make sure your researchers have everything they need to help your business thrive.

Data Analysts

Skilled in automation, visualization, and data engineering, our Data Analysts scale and maintain TSIA’s data engines.

Research Analysts

Using rigorous statistical analysis, our Research Analysts identify and define the critical insights that fuel our research.

Data Journalists

Through data-driven storytelling and targeted interviews with member companies, our Data Journalists interpret and present our research analysts' findings.

What’s new in Professional Services?

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“The information that TSIA provided was incredibly helpful for me to determine next steps and process alignment for our teams. Thank you so much for the help and guidance.”
Karolin DiCristina
WW Director of Customer Success
“We found the benchmark study easy to navigate with a reasonable effort and it produced valuable insights. It helped us evaluate our priorities for alignment with the study, identify new strategic initiatives, and provides a tool to communicate our improvement opportunities.”
Brian Freeman
Vice President Of Professional Services
“I found the insights to be very tangible and the peer comparison to be accurate and relevant. The framework for analysis made it easy for us to apply our sense of priority to the recommendations.”
Todd Regonini
Vice President, Customer Engagement

The Generative AI Landscape: People Matter More Than Ever

Can growth be a bad thing? Learn all about how to drive profitable and healthy professional services growth in today’s tech industry with our latest report.
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Essential resources to elevate your entire organization

Your free TSIA Portal account gives you access to the tailored insights, strategies, and tactics you need to grow your organization and career.

Join the conversation

We couldn’t do what we do without you. That’s why whether in-person, virtually, or both, we’re proud to connect you with a diverse and inclusive network of other industry professionals who have solved the same challenges you’re facing.
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TSIA World conferences

Connect with a diverse community of your peers and industry experts, attend inspiring keynotes and breakout sessions, and solve your business’ most pressing challenges.
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TECHtonic: The TSIA Podcast

Join host Thomas Lah as he discusses tried-and-true strategies companies need to employ to stay relevant, get profitable, and succeed in the ever-changing technology and services space.
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TSIA Discussions

Join a community of your industry peers to hear about lessons learned, discover best practices, and meet new friends along the way.
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TSIA Webinars

Stay current on the latest tech industry trends and best practices with highly interactive sessions led by our experts and partners.
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