AI Economics

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The State of Technology Services 2025

The State of Technology Services 2025

Discover the three critical transformations technology service providers must master to stay competitive: offer design, value-based selling, and AI-driven service delivery. Learn how to future-proof your business and unlock sustained growth.
Cross-Functional
state of
George Humphrey
February 28, 2025
State of the Technology Industry 2025: Key Trends and Challenges Facing Technology Companies

State of the Technology Industry 2025: Key Trends and Challenges Facing Technology Companies

Explore the transformative trends shaping 2025 in enterprise technology. Learn about AI-driven disruption, reengineering go-to-market models, and evolving pricing strategies to stay competitive.
Cross-Functional
Executive Leadership
Thomas Lah
February 6, 2025
Introducing TSIA Intelligence: Your AI Content Assistant

Introducing TSIA Intelligence: Your AI Content Assistant

The AI Content Assistant is a personalized AI-driven assistant that ensures you can get the most out of TSIA’s research, helping you uncover insights tailored to your needs. Experience TSIA Intelligence: AI Content Assistant now.
Cross-Functional
Jerome Peck
February 4, 2025
6 Tactics for Achieving Your Strategic Plan

6 Tactics for Achieving Your Strategic Plan

Learn six actionable tactics to create a focused, results-driven strategic plan that aligns your team, tracks progress, and achieves your business goals. Transform your strategy into measurable success with these expert tips.
Cross-Functional
For Department Leaders
Vele Galovski
January 31, 2025
How HPE and Schneider Electric Are Driving Innovation Through AI and Digital Transformation

How HPE and Schneider Electric Are Driving Innovation Through AI and Digital Transformation

Discover how Hewlett Packard Enterprise (HPE) and Schneider Electric drive innovation, resilience, and adaptability through AI and digital transformation. Learn key strategies to future-proof your business and stay competitive in an ever-evolving market.
Cross-Functional
Operationalizing AI
Hannah Yoon
January 29, 2025
How To Improve the Value of Life-Cycle Services: Key Strategies for Success

How To Improve the Value of Life-Cycle Services: Key Strategies for Success

Discover key strategies for improving the value of life-cycle services, from smarter customer segmentation and AI-powered tools to serviceability by design. Learn how to drive revenue growth, enhance customer satisfaction, and achieve long-term success. Audience Industry and Professional: Department leaders
Cross-Functional
For Department Leaders
Amy Clark
January 24, 2025
How Leading Companies Are Redefining Service and Delivery With AI and Innovation

How Leading Companies Are Redefining Service and Delivery With AI and Innovation

Discover how leading companies transform service and delivery operations with AI, self-service tools, and customer-centric strategies. Learn actionable insights to drive measurable outcomes, enhance customer satisfaction, and turn support into a growth engine.
Cross-Functional
For Department Leaders
Lionel Fournier
January 17, 2025
Why AI Adoption Is Key to Successful B2B Customer-Centric Strategies

Why AI Adoption Is Key to Successful B2B Customer-Centric Strategies

Discover how AI transforms the B2B customer lifecycle by reducing complexity, improving efficiency, and driving real value. Learn key insights and strategies to optimize your customer success, sales, and services teams for sustainable growth.
Cross-Functional
For executives
Erin Horowitz
January 15, 2025
How XaaS Is Revolutionizing Healthcare: A Shift to Value-Centric Solutions

How XaaS Is Revolutionizing Healthcare: A Shift to Value-Centric Solutions

Discover how "Everything-as-a-Service" (XaaS) transforms healthcare by shifting from traditional product-based models to continuous, value-driven solutions. Explore the benefits, challenges, and critical insights for healthcare technology providers transitioning to XaaS for improved patient outcomes and operational efficiency.
Cross-Functional
For executives
Roy Dockery
November 20, 2024

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From LAER to DARE: Why the AI Era Demands a New Customer Engagement Model

Learn how TSIA’s DARE framework—Design, Activate, Realize, Evolve—replaces LAER for the AI era. Discover why success now depends on services, outcome realization, and continuous value optimization.
All Research Areas
AI Economics
George Humphrey
November 25, 2025

Retooling Your Services Portfolio for the Era of AI Economics™

AI is redefining profitability in technology services. Learn how to retool your services portfolio, adopt outcome-based pricing, and lead in the Era of AI with TSIA’s frameworks for AI Economics™ .
Offering Management
AI Economics
Hal Stanley
November 20, 2025

The Future of Technology Services: The Era of AI-Driven Offers and Operations

Discover the key insights from George Humphrey’s TSIA World Envision keynote, “The Future of Technology Services.” Learn how AI is redefining service portfolios, introducing new categories, transforming operations, and driving the era of outcome-based, value-driven services.
All Research Areas
AI Economics
George Humphrey
November 19, 2025

AI Economics™ Explained: What It Means for the Technology Industry

AI is reshaping how technology companies grow and make money. Explore insights from J.B. Wood’s TSIA World ENVISION keynote to learn how AI Economics™ is redefining profitability, pricing, and the role of services in the new era of technology.
All Research Areas
AI Economics
J.B. Wood
November 13, 2025

AI Economics™ and the Race to Profitability: How Technology Companies Can Compete and Win

Discover how AI is transforming the economics of the tech industry. In The Race to Profitability in AI Economics™, TSIA’s Thomas Lah explains why success depends on rethinking pricing, profitability, and services in the era of AI-driven business models.
All Research Areas
AI Economics
Thomas Lah
November 12, 2025

How AI Economics™ Is Disrupting the Biggest Names in Tech

Discover how AI Economics™ is reshaping profitability across the tech industry. Learn why legacy business models are collapsing, how services are evolving, and what it takes for your organization to compete in the AI era.
All Research Areas
AI Economics
George Humphrey
November 7, 2025

The AI Services Era: Why Services Are Now Your Greatest Advantage

Per-user pricing is dying, and AI natives are burning billions with no path to profit. Discover why services—not technology—will determine who wins the AI era. TSIA reveals the frameworks incumbents need to dominate.
Cross-Functional
AI Economics
J.B. Wood
October 15, 2025

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