AI Economics

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How To Improve the Value of Life-Cycle Services: Key Strategies for Success

How To Improve the Value of Life-Cycle Services: Key Strategies for Success

Discover key strategies for improving the value of life-cycle services, from smarter customer segmentation and AI-powered tools to serviceability by design. Learn how to drive revenue growth, enhance customer satisfaction, and achieve long-term success. Audience Industry and Professional: Department leaders
Cross-Functional
For Department Leaders
Amy Clark
January 24, 2025
How Leading Companies Are Redefining Service and Delivery With AI and Innovation

How Leading Companies Are Redefining Service and Delivery With AI and Innovation

Discover how leading companies transform service and delivery operations with AI, self-service tools, and customer-centric strategies. Learn actionable insights to drive measurable outcomes, enhance customer satisfaction, and turn support into a growth engine.
Cross-Functional
For Department Leaders
Lionel Fournier
January 17, 2025
Why AI Adoption Is Key to Successful B2B Customer-Centric Strategies

Why AI Adoption Is Key to Successful B2B Customer-Centric Strategies

Discover how AI transforms the B2B customer lifecycle by reducing complexity, improving efficiency, and driving real value. Learn key insights and strategies to optimize your customer success, sales, and services teams for sustainable growth.
Cross-Functional
For executives
Erin Horowitz
January 15, 2025
How XaaS Is Revolutionizing Healthcare: A Shift to Value-Centric Solutions

How XaaS Is Revolutionizing Healthcare: A Shift to Value-Centric Solutions

Discover how "Everything-as-a-Service" (XaaS) transforms healthcare by shifting from traditional product-based models to continuous, value-driven solutions. Explore the benefits, challenges, and critical insights for healthcare technology providers transitioning to XaaS for improved patient outcomes and operational efficiency.
Cross-Functional
For executives
Roy Dockery
November 20, 2024
How to Future-Proof Your B2B Software Pricing in an AI-Driven World

How to Future-Proof Your B2B Software Pricing in an AI-Driven World

Discover how AI is transforming B2B software pricing strategies. In a recent TECHtonic Podcast episode, Thomas Lah and Dan Balcauski reveal actionable insights for shifting beyond traditional per-user models to value-driven approaches that align with customer outcomes and boost profitability. Learn practical steps to future-proof your pricing for an AI-influenced world.
Cross-Functional
For executives
Thomas Lah
November 14, 2024
Cutting Costs and Increasing Revenue: The Role of AI in Today’s Tech Industry

Cutting Costs and Increasing Revenue: The Role of AI in Today’s Tech Industry

Discover how AI can transform your tech business by cutting costs and boosting revenue. Learn actionable strategies for leveraging AI to enhance efficiency, reduce churn, and drive sustainable growth.
Cross-Functional
For executives
Thomas Lah
November 13, 2024
Confronting the Unique Challenges of B2B Digital Customer Experience (DCX)

Confronting the Unique Challenges of B2B Digital Customer Experience (DCX)

Discover the key challenges B2B companies face in delivering a seamless Digital Customer Experience (DCX) and actionable strategies to overcome them. Learn how addressing the consumption gap, unifying digital experiences, and personalized customer interactions can transform your company's digital strategy. Explore more insights from TSIA's Digital Hesitation.
Cross-Functional
For Department Leaders
Vele Galovski
November 12, 2024
AI in Tech: From Buzzword to Business Backbone

AI in Tech: From Buzzword to Business Backbone

Discover how AI transforms tech companies from buzzword to business backbone. Learn what it takes to become an AI-native company where data-driven decision-making, automation, and enhanced customer experiences are crucial to success. Stay ahead by integrating AI into your business model today.
Cross-Functional
For executives
Thomas Lah
October 30, 2024
The Metrics That Matter: How AI Is Reshaping Sales in Tech

The Metrics That Matter: How AI Is Reshaping Sales in Tech

Discover how AI transforms tech sales in this insightful blog post based on the TSIA Podcast TECHtonic. Learn how verticalization, data-driven strategies, and digital-first sales approaches reshape sales models. Listen to the full podcast episode to gain actionable insights and stay competitive.
Cross-Functional
Executive Leadership
Thomas Lah
October 29, 2024

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State of Technology Services 2026: The AI Services Revolution Has Begun

AI is reshaping technology services in 2026. Learn why services, outcomes, and new pricing models are critical to AI profitability in the Services Era.
All Research Areas
AI Economics
George Humphrey
January 28, 2026

The State of Professional Services 2026: Why PS 2.0 Is No Longer Optional in the AI Economics™ Era

Discover why professional services must evolve to PS 2.0 in the AI Economics era—and how scalable, outcome-based delivery determines who captures value in 2026.
Professional Services
AI Economics
Bo DiMuccio
January 16, 2026

Pricing-Led Transformation: Why AI Forces You To Rethink Pricing First

Discover why AI forces pricing-led transformation, how pricing decisions reshape financial and service models, and what it takes to build profitable AI economics.
All Research Areas
AI Economics
Thomas Lah
January 15, 2026

The AI Last Mile With AptEdge: What Enterprise Support Reveals About AI Economics™

Why enterprise support is the AI last mile—and where AI Economics™ are proven. Learn how accuracy, trust, services, and pricing shape real AI value.
Support Services
December
AI Economics
Thomas Lah
December 22, 2025

What the TSIA AI 20 Index Reveals About the Future of Tech

Discover how the TSIA AI 20 Index reveals the rise of AI-native companies—and why incumbents must rebuild pricing and models to survive the future of tech.
Cross-Functional
AI Economics
George Humphrey
December 18, 2025

Who Will Capture the Profits in the AI Economy?

Learn who will capture the profits in the AI economy, why serviceless AI is a lie, and how services become your new profit engine.
Cross-Functional
AI Economics
TSIA
December 17, 2025

TSIA’s History of Future Predictions: From Consumption Economics to AI Economics™

TSIA foresaw every major tech shift. Learn why AI Economics is the next transformation reshaping pricing, services, and outcomes.
Cross-Functional
AI Economics
George Humphrey
December 5, 2025

From LAER to DARE: Why the AI Era Demands a New Customer Engagement Model

Learn how TSIA’s DARE framework—Design, Activate, Realize, Evolve—replaces LAER for the AI era. Discover why success now depends on services, outcome realization, and continuous value optimization.
All Research Areas
AI Economics
George Humphrey
November 25, 2025

Retooling Your Services Portfolio for the Era of AI Economics™

AI is redefining profitability in technology services. Learn how to retool your services portfolio, adopt outcome-based pricing, and lead in the Era of AI with TSIA’s frameworks for AI Economics™ .
Offering Management
AI Economics
Hal Stanley
November 20, 2025

The Future of Technology Services: The Era of AI-Driven Offers and Operations

Discover the key insights from George Humphrey’s TSIA World Envision keynote, “The Future of Technology Services.” Learn how AI is redefining service portfolios, introducing new categories, transforming operations, and driving the era of outcome-based, value-driven services.
All Research Areas
AI Economics
George Humphrey
November 19, 2025

AI Economics™ Explained: What It Means for the Technology Industry

AI is reshaping how technology companies grow and make money. Explore insights from J.B. Wood’s TSIA World ENVISION keynote to learn how AI Economics™ is redefining profitability, pricing, and the role of services in the new era of technology.
All Research Areas
AI Economics
J.B. Wood
November 13, 2025

AI Economics™ and the Race to Profitability: How Technology Companies Can Compete and Win

Discover how AI is transforming the economics of the tech industry. In The Race to Profitability in AI Economics™, TSIA’s Thomas Lah explains why success depends on rethinking pricing, profitability, and services in the era of AI-driven business models.
All Research Areas
AI Economics
Thomas Lah
November 12, 2025

How AI Economics™ Is Disrupting the Biggest Names in Tech

Discover how AI Economics™ is reshaping profitability across the tech industry. Learn why legacy business models are collapsing, how services are evolving, and what it takes for your organization to compete in the AI era.
All Research Areas
AI Economics
George Humphrey
November 7, 2025

The AI Services Era: Why Services Are Now Your Greatest Advantage

Per-user pricing is dying, and AI natives are burning billions with no path to profit. Discover why services—not technology—will determine who wins the AI era. TSIA reveals the frameworks incumbents need to dominate.
Cross-Functional
AI Economics
J.B. Wood
October 15, 2025

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