Certified Support Staff Excellence Center
When over 90% of your management and front-line support staff successfully completes the Certified Support Professional (CSP) training, your organization will be eligible for the designation Certified Support Staff Excellence Center (CSSEC), allowing you to:
- Be recognized at the industry’s leading technology and services event, Technology Services World (TSW).
- Proudly display your trophy in your support center.
- Get your certification announced in a TSIA press release.
- Be listed on TSIA.com as a Certified Support Staff Excellence Center
- Leverage the industry recognized Certified Support Staff Excellence Center certification logo to market your proven quality of support.
Available Certification Courses
The term of the certification will be for one year from the date of completion, renewable in one-year increments. Member companies can achieve the designation at the level of a single call center, business unit, or geography, or at a corporate-wide level. The designation will apply only to that portion of the member company that has successfully completed the SSE program, in accordance with the criteria outlined below.
Level I – Certified Support Staff Excellence Center +
- Ninety percent of front-line support staff must successfully complete (or renew for re-certification) a CSP course of instruction and certification.
- Ninety percent of management staff must successfully complete (or renew for re-certification) the CSP courses of instruction and related certifications.
- Substantively improve the two metrics identified at the outset of the program as key performance indicators for your support center.
Level II* – Certified Support Staff Excellence Center +
- Ninety percent of front-line support staff and their managers must successfully complete an additional set of CSP course of instruction and certification.
- Substantively improve two pre-determined key performance indicators for your support center.
- *Additional levels may be achieved with each additional set of course instruction and certification completed.