2025 Digital Customer Success Innovator of the Year

This award celebrates companies, teams, or individuals who have successfully embraced digital and low-touch strategies to deliver impactful customer success experiences in a cost-effective manner. The focus is on innovative, scalable, and efficient approaches to customer success, using technology to enhance customer satisfaction, improve engagement, and drive sustainable growth. This category highlights leaders who are revolutionizing the customer success function by leveraging digital tools and automation to create exceptional customer experiences while optimizing resources in the digital age.