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Certifications and Awards


Join the Ranks of the Best Companies in the Industry

Highlight your company's dedication to operational excellence and to your customers.

Our STAR Awards program and Support Staff Excellence certifications allow you to celebrate your company’s accomplishments and establish yourself as being among the best of the best. Take a look at just some of the industry-leading companies who have participated in these programs.



Highlight your company’s achievements and be acknowledged by your peers for being the best in the industry.

For more than 30 years, the STAR Awards program has been a longstanding industry hallmark that recognizes excellence and innovation in technology and services. TSIA member companies of all sizes are eligible to showcase their commitment to outstanding innovation, leadership, and excellence.

Contact Member Success team at TSIA for more information on the STAR Awards and how to apply.


Being presented with the prestigious TSIA STAR Award... is truly an honor. It recognizes our passion to empower our customers ... by bringing together cutting-edge technology with the deep expertise of our people.

Gabriele Masili
VP & Chief Technology Officer, Customer Service & Support, Microsoft

TSIA SSE Award Winner

Support Staff Excellence (SSE)

Enhance your people, processes, and delivery for a superior customer support experience.

Maximize customer satisfaction with this powerful staff development program and receive certification either as an individual or as an organization. Delivered online or in-class, coursework and certification testing spans the areas of customer success, technical support, and field services to increase efficiency, reduce costs, and prevent incident escalation.

Certified Support Professionals

Certified Support Staff Excellence Center

While everyone is welcome to receive individual staff certification, TSIA members have exclusive access to receiving certification for their entire organization.