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Certifications and Awards


Join the Ranks of the Best Companies in the Industry

Highlight your company's dedication to operational excellence and to your customers.

Our certifications and awards programs allow you to celebrate your company’s accomplishments and establish yourself as being among the best of the best. Take a look at just some of the industry-leading companies who have participated in our Strategic Certification, Support Staff Excellence, or STAR Awards programs.


Strategic Certification Programs

Prove your commitment to excellence and customer satisfaction.

For Technical and Field Support organizations, TSIA offers several options for receiving a certification credential to provide formal recognition of an organization's superior performance and service capability. These certifications allow you to see how your company stacks up against TSIA-validated industry best practices and leverage the influence of the J.D. Power brand to prove the quality of your service and support.

Member companies can also engage TSIA for an Operational Diagnostic if their TSIA benchmark review has identified areas for improvement. See the list of certified companies.

TSIA Strategic Certification Offerings
TSIA SSE Award Winner

Support Staff Excellence (SSE)

Enhance your people, processes, and delivery for a superior customer support experience.

Maximize customer satisfaction with this powerful staff development program and receive certification either as an individual or as an organization. Delivered online or in-class, coursework and certification testing spans the areas of customer success, technical support, and field services to increase efficiency, reduce costs, and prevent incident escalation.

Certified Support Professionals

Certified Support Staff Excellence Center

While everyone is welcome to receive individual staff certification, TSIA members have exclusive access to receiving certification for their entire organization.



Highlight your company’s achievements and be acknowledged by your peers for being the best in the industry.

For 30 years, the STAR Awards program has been a longstanding hallmark of the technology and services industry that recognizes excellence and innovation in technology and services. TSIA member companies of all sizes are eligible to showcase their commitment to outstanding innovation, leadership, and excellence.

Contact Member Success team at TSIA for more information on the STAR Awards and how to apply.


What a great honor... our senior management recognizes this as the equivalent of 'The Oscars' in the technology support industry.