Welcome to the TSIA Blog
Want to stay up to date on the latest industry trends and developments impacting the technology and services space? You’re in the right place.
How To Accelerate AI Adoption for Support and Service Teams According to Microsoft
How support leaders can drive measurable impact in 6–12 weeks using AI. Prioritize use cases, secure sponsorship, and build momentum through quick wins.
Support Services
Support Services
How AI Agents Free Your Team To Deliver Proactive Customer Success at Scale
Learn how AI agents remove the long-standing service capacity constraint, enabling proactive customer success, multilingual support, and large-scale service transformation.
Customer Success
Customer Success
TSIA’s History of Future Predictions: From Consumption Economics to AI Economics™
TSIA foresaw every major tech shift. Learn why AI Economics is the next transformation reshaping pricing, services, and outcomes.
Cross-Functional
AI Economics
Don’t Be Everything to Everyone: Why a Micro-Vertical Mindset Is Now the Only Path to Customer Value
How to close the value gap by aligning product, adoption, and AI to micro-vertical workflows and KPIs. Deliver relevance, precision, and measurable outcomes.
Cross-Functional
Impact of AI
What Are Support Services?
Discover what support services are and why they’re essential to your company’s success. Learn how to build a world-class support organization that improves efficiency, customer loyalty, and business growth.
Support Services
Support Services
From LAER to DARE: Why the AI Era Demands a New Customer Engagement Model
Learn how TSIA’s DARE framework—Design, Activate, Realize, Evolve—replaces LAER for the AI era. Discover why success now depends on services, outcome realization, and continuous value optimization.
All Research Areas
AI Economics
Retooling Your Services Portfolio for the Era of AI Economics™
AI is redefining profitability in technology services. Learn how to retool your services portfolio, adopt outcome-based pricing, and lead in the Era of AI with TSIA’s frameworks for AI Economics™ .
Offering Management
AI Economics
The Future of Technology Services: The Era of AI-Driven Offers and Operations
Discover the key insights from George Humphrey’s TSIA World Envision keynote, “The Future of Technology Services.” Learn how AI is redefining service portfolios, introducing new categories, transforming operations, and driving the era of outcome-based, value-driven services.
All Research Areas
AI Economics
AI Economics™ Explained: What It Means for the Technology Industry
AI is reshaping how technology companies grow and make money. Explore insights from J.B. Wood’s TSIA World ENVISION keynote to learn how AI Economics™ is redefining profitability, pricing, and the role of services in the new era of technology.
All Research Areas
AI Economics
