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There's no denying that we may never again see business-as-usual with on-site technical support. Instead, we're looking for the new normal for field service and customer service organizations. FieldCore is one example of an organization transforming the way they provide support using video-enabled virtual remote expertise.
Learn how they and other companies are leveraging innovative and flexible remote expertise tools to be prepared to thrive in tomorrow's uncertain world.
Hear from Marc Guthrie, COO of Help Lightning, Jim Roe, IT director of Field Services at FieldCore, and John Ragsdale, distinguished vice president of Technology Research for TSIA.
In this session, driven by real-world examples, you will learn:
Distinguished VP, Technology Research, TSIA
COO, Help Lightning
IT Director, Field Services, FieldCore
Publish Date: May 13, 2020
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.