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On Demand Webinar
The New Normal: Virtual Field Service and Digital Support
Sponsored by: Help Lightning
There's no denying that we may never again see business-as-usual with on-site technical support. Instead, we're looking for the new normal for field service and customer service organizations. FieldCore is one example of an organization transforming the way they provide support using video-enabled virtual remote expertise.
Learn how they and other companies are leveraging innovative and flexible remote expertise tools to be prepared to thrive in tomorrow's uncertain world.
Hear from Marc Guthrie, COO of Help Lightning, Jim Roe, IT director of Field Services at FieldCore, and John Ragsdale, distinguished vice president of Technology Research for TSIA.
In this session, driven by real-world examples, you will learn:
- How to effectively leverage virtual technology to replicate on-site field service.
- How to overcome security and privacy concerns of customers.
- How to introduce virtual elements into technical support before a field “dispatch.”
Presented By:
John Ragsdale
Distinguished VP, Technology Research, TSIA
Marc Guthrie
COO, Help Lightning
Jim Roe
IT Director, Field Services, FieldCore
Publish Date: May 13, 2020