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On Demand Webinar

The New Normal: Virtual Field Service and Digital Support

There's no denying that we may never again see business-as-usual with on-site technical support. Instead, we're looking for the new normal for field service and customer service organizations. FieldCore is one example of an organization transforming the way they provide support using video-enabled virtual remote expertise.

Learn how they and other companies are leveraging innovative and flexible remote expertise tools to be prepared to thrive in tomorrow's uncertain world.

Hear from Marc Guthrie, COO of Help Lightning, Jim Roe, IT director of Field Services at FieldCore, and John Ragsdale, distinguished vice president of Technology Research for TSIA.

In this session, driven by real-world examples, you will learn:

  • How to effectively leverage virtual technology to replicate on-site field service.
  • How to overcome security and privacy concerns of customers.
  • How to introduce virtual elements into technical support before a field “dispatch.”


Presented By:

John Ragsdale

Distinguished VP, Technology Research, TSIA

Marc Guthrie

COO, Help Lightning

Jim Roe

IT Director, Field Services, FieldCore

Publish Date: May 13, 2020