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Webinar

The State of Managed Services 2025

Discover key trends shaping the future of managed services—including AI, customer success programs, and shift towards value-driven pricing.

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May 7, 2025

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May 7, 2025

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May 7, 2025
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Overview

Challenges

Explore key trends, and challenges to achieve better managed services performance in 2025, including structuring MSP organizations, demonstrating business value, and leveraging new technologies—don't get left behind.

Summary

This webinar discusses the evolving landscape of managed services, highlighting the need for a shift towards outcome-based services, enhanced customer success programs, and the integration of emerging technologies like AI to drive business value and meet client expectations in 2025.

Key takeaways

The managed services landscape continues to transform—don’t get left behind.

Structuring MSP organizations

Learn how to effectively deliver outcome-based services.

Demonstrating business value

Prove real value by moving beyond traditional SLAs.

Leveraging technologies

See how AI and automation can enhance service delivery.

Webinar speakers

Luke Ronkowski

Senior Director of Managed Services Research, TSIA

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