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One of the most critical prerequisites of customer success is having an implementation that meets expectations, focuses on the critical capabilities required by the customer, and enables them to achieve their desired outcomes faster and easier.
According to TSIA’s Customer Success Benchmark, 70% of companies have customer success managers (CSMs) engage with the customer either before or immediately after contract close, so the CSM is already connected to the customer and goes through the implementation journey as an active participant.
In this two-hour technology summit, we will hear from both customer success and professional services leaders about how to craft this partnership, the rules of engagement between customer success (CS) and professional services (PS), and the role of technology in empowering these teams to set the customer up for rapid value realization.
Attendees will learn:
Distinguished Researcher, VP Technology Ecosystems, TSIA
Publish Date: August 26, 2021
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.