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Chatbots have engineered a new way of information discovery over the past decade, yet their adoption and success rate continue to be a matter of concern. There’s a simple reason: pre-defined conversational paths are how most chatbots function.
Despite advances in natural language processing, chatbots cannot always pick up on the nuances of talking to humans and go beyond basic queries to deal with new, even unpredictable questions. A cognitive search framework supplements the chatbot with seamless connectivity to the knowledge in an enterprise, and with key insights that can augment its artificial intelligence. From allowing employees to seamlessly collaborate and increase productivity to enhancing customer experience, the winning combination of cognitive search and chatbots benefits all.
Attend this session to learn more about:
Distinguished VP, Technology Research, TSIA
Sr. Research Associate, Enterprise Technology, TSIA
Publish Date: March 26, 2020
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