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SaaS companies are under increasing pressure to improve efficiencies and profitability but are not sure where cuts should be made. Thomas Lah, TSIA’s executive vice president and executive director, agrees that cutting costs is not the right path to improve profitability. So, what should you do? You reallocate some of your investments and leverage one of your most critical organizations, Customer Success.
Customer Success is the organization with the power to increase profitability without additional resources or headcount. Three ways to leverage your customer success organization to improve profitability while stabilizing and increasing revenue are:
John Ragsdale will share benchmarking and data from TSIA as we discuss how to improve efficiencies and increase revenue through each of the ways we’ve outlined above. We’ll highlight how your customer success organization can be the hero of your business. In addition, you’ll take away next steps to incorporate immediately that will help you reach your 2023 goals.
Distinguished Researcher, VP Technology Ecosystems, TSIA
Publish Date: January 19, 2023
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.