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Technology Research


Get Technology Research and Advisory with TSIA

We work with all phases of technology companies, from SMB firms to the world’s largest enterprise technology companies. TSIA helps technology and services organizations with the selection and value realization of tools and platforms, enabling them to better plan and execute their strategies.

Top Technology Challenges

Here’s a look at the top technology business challenges we’re helping our members across the globe solve:​

Optimizing Knowledge Management
Multichannel Volumes and Tools
Automating Renewals
Leveraging Mobility to Improve Productivity
Improving Employee Performance
Expand to see more business challenges we can help you solve +
 

Experience Our Research

Get a glimpse into our vault of board-ready data insight and thought leadership in technology research.

Webinar
March 08

Client Experience Counts The Stakes Are Higher than Ever in 2022

Join TSIA and Mavenlink as they discuss the impact digital experiences have on client satisfaction and the technology role in rapid value realization.

Webinar
February 03

Quality Monitoring 2.0 Leveraging AI/ML to Optimize Agent Engagement and

Learn how artificial intelligence and machine learning can improve support managers’ ability to coach and evaluate agent performance.

Webinar
January 27

What Customer Success Looks Like at Scale

We’ll explore how Okta created a unique customer success approach to improve their customer’s lifetime value – at scale.

Webinar
January 20

Why Your Customer Health Scores Arent Actionable at Predicting Retention

Learn insights on how to understand customer behaviors better and how to proactively address them.

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The Great Resignation is Here: How to Improve Employee Retention Among Support T

Learn to better approach employee engagement and reduce employee attrition with next-gen quality monitoring & analytics.

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Looking Forward to Success in 2022

Learn how to shape your customer success strategy for the coming year and how product led-growth, NRR, and bespoke experiences impact future success.

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Emerging Services Delivery Trends to Watch in 2022

Emerging trends in services delivery and top considerations for your teams to explore to advance and innovate how you deliver for your clients.

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Grow Your Machine Learning: AI-Powered Search after Implementation

Post-implementation strategies you can use to grow machine learning in your organization that will ensure your investment is maximized.

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Delivering Proactive Field Service to Create Great Experiences

Key questions field service organizations should be asking when developing and expanding a proactive field service strategy.

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Top 3 Indicators Your Tech Stack Is Preventing Growth

How to identify the top three indicators that your tech stack is holding back your growth.

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Research Report

State of Knowledge Management: 2021

This report focuses on both the gains and the stalls in KM progress and gives insight into challenges faced by B2B companies.

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Research Report

Use Cases for Robotic Process Automation in the Front Office

Overview of RPA, with sales and service use cases, early successes, barriers to overcome, and how to approach a successful front-office RPA project.

 
 

TSIA Member Outcomes

See the top 5 ways TSIA members are receiving value from TSIA's technology research

industry best practices
Understand industry best practices for leveraging the technology
vendor product evaluation
Identify additional vendors/products to evaluate
vendor product list
Narrow my list of possible vendors/products
time to value
Speed “time to value” for the technology project
key selection criteria
Identify key selection criteria for the project