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Technology Research

Get Technology Research and Advisory with TSIA

We work with all phases of technology companies, from SMB firms to the world’s largest enterprise technology companies. TSIA helps technology and services organizations with the selection and value realization of tools and platforms, enabling them to better plan and execute their strategies.

Top Technology Challenges

Here’s a look at the top technology business challenges we’re helping our members across the globe solve:​

Optimizing Knowledge Management
Multichannel Volumes and Tools
Automating Renewals
Leveraging Mobility to Improve Productivity
Improving Employee Performance
Expand to see more business challenges we can help you solve +

Experience Our Research

Get a glimpse into our vault of board-ready data insight and thought leadership in technology research.

December 14

Transforming Project Delivery The Art of Possible with Generative AI

Discover how to maintain a competitive edge in this dynamic business environment, leveraging predictive learning for strategic decision-making.

November 30

Aligning Support and Success with AI to Improve Customer Retention

Learn how Customer Success and Support can leverage predictive analytics and generative AI to deliver a more proactive customer experience.


Lessons Learned From Search to Generative Answering

Find out why AI-powered search is necessary for effective Generative AI solutions and why a solid search foundation will be critical to your success.


Using AI to Enhance Field Service Technicians Productivity and Efficiency

Explore AI’s impact on the field services customer experience, by improving operational efficiency, transparency, and increasing productivity.


Master the Customer Experience with Process Mining

Explore process mining’s role in improving satisfaction of the customer experience with efficiency.


Are Your Customers Experiencing the Best Your Knowledge Has to Offer

ChatGPT revealed the possibilities of interacting with knowledge. How does xFind enable that experience precisely and securely?


From Creation to Discovery Redefining Knowledge Management Lifecycle with LLMs

Explore the benefits and potential of Large Language Models with FRAG, allowing AI and Knowledge Management to do the heavy lifting for you.


RevOps An Essential for Success

Discover why the RevOps model should be a top priority and steps you can take to start your journey to revenue and operational success.


Breaking Data Silos for Professional Services Organizations

Join us to learn how to champion service delivery in a competitive business environment by breaking down the walls of data silos.


Embrace the Future How to Build a Competitive Training UX Part 2

In part two of our learning UX series, we’ll take a close look at headless LMS technology as the next phase in digital transformation.


Transforming Content with AI A Catalyst for Growth

Discover how AI can transform your content marketing. Join us and learn how to optimize your growth, engagement, and loyalty. Register now!


Embrace the Future How to Build a Competitive Training UX Part 1

Join Thought Industries for a deep dive into using new AI innovations in learning technology to engage learners and build more efficiencies.


TSIA Member Outcomes

See the top 5 ways TSIA members are receiving value from TSIA's technology research

industry best practices
Understand industry best practices for leveraging the technology
vendor product evaluation
Identify additional vendors/products to evaluate
vendor product list
Narrow my list of possible vendors/products
time to value
Speed “time to value” for the technology project
key selection criteria
Identify key selection criteria for the project