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We work with all phases of technology companies, from SMB firms to the world’s largest enterprise technology companies. TSIA helps technology and services organizations with the selection and value realization of tools and platforms, enabling them to better plan and execute their strategies.
How are companies using rich media, such as video, to improve knowledge consumption by employees and drive self-service success for customers?
What emerging interaction channels should be on your roadmap for support and sales? Today’s digital customer is increasingly interesting in SMS Text, WhatsApp, social media, chat bots, and more.
Social media interactions with customers are popular with consumer firms, but how are B2B companies leveraging social media for customer support, customer success, and sales?
What are industry drivers and emerging trends related to customer self-service, both for support, customer training and onboarding, and selling products and services?
Who are qualified companies that specialize in customer satisfaction/loyalty surveys for technology companies?
Which TSIA partners offer 'best of breed' real-time collaboration solutions for employees and customers, including chat, desktop sharing and remote control?
What are the top installed professional services automation (PSA) platforms used by TSIA members, and what are key capabilities to look for?
How do revenue leaders leverage technology to create automated and frictionless renewals, including enabling self-service renewals?
How are service and sales organizations leveraging mobile tools and applications to boost productivity and improve both the employee and customer experience?
Yes Unlocking Customer Insights Can Deliver Real ROI
Does your company have the data and visibility it needs to thrive? Join TSIA to see how digital technologies can give you a 360-business view.
Instant Resolutions to Customer Issues: No More Hours of Document Search
Join us to learn about superior self-service, reduced support costs, increased CSAT and ESAT using deep learning, NLP, and computer vision.
Customers for Life: Drive Recurring Revenue for Your Customers and Your Company
TeamSupport joins TSIA in introducing a new customer success solution that enables B2B organizations to increase the lifetime value of a customer.
Investing in Product Adoption: Best Practices for Acting on Product Data
Learn how to leverage product adoption and consumption analytics across Product, Customer Success, and Post-Sales teams.
STAR Awards 2021
The STAR Awards offer TSIA members the opportunity to showcase their company's commitment to outstanding innovation, leadership, and excellence. . . .
Building the Ultimate Agent Desktop
Learn how a unified cognitive platform forms the core for an ultimate agent desktop to transform end-to-end employee and customer support experience.
TSIA Enterprise Community Progression Model
A look at TSIA’s Enterprise Community Progression Model, which shows the progression across four phases to become an industry thought leader hub.
The Simple Idea of Self Service as a Corporate Strategy
Many companies still view self-service as a channel. Join us as we evaluate it as a corporate strategy for your customers and agents.
Real World Case Study Unifying Support Service Experience with Customer Data
A hyper-growth story: How Fivetran uses AI to extract, analyze, and act on customer signals to improve the service experience delivery.
Quote More Sell More with Services CPQ
Discover how Services CPQ transforms quoting anything “as a service,” reducing proposals from days to hours or minutes.
How to Deliver the Most Relevant Self Service Experience Every Time
Learn the key elements for a relevant and successful self-service experience in 2021. We’ll share steps to get ready for your transformation.
How to Monetize Your IoT SaaS Service Offerings in 2021
Monetize consumption and content, establish a competitive advantage, and drive revenue growth.
TSIA conferences are ideal for technology and services leaders responsible for digital transformation, and implementing new technology, knowledge management, and self-service. You’ll find sessions focused on:
John works closely with member companies to deliver research and advisory programs focused on helping them improve their service operations and overall customer experience by leveraging innovative technology.
Learn more about John.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.