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Technology Research

Get Technology Research and Advisory with TSIA

We work with all phases of technology companies, from SMB firms to the world’s largest enterprise technology companies. TSIA helps technology and services organizations with the selection and value realization of tools and platforms, enabling them to better plan and execute their strategies.

Top Technology Challenges

Here’s a look at the top technology business challenges we’re helping our members across the globe solve:​

Optimizing Knowledge Management
Multichannel Volumes and Tools
Automating Renewals
Leveraging Mobility to Improve Productivity
Improving Employee Performance
Expand to see more business challenges we can help you solve +

Experience Our Research

Get a glimpse into our vault of board-ready data insight and thought leadership in technology research.

February 23

How to Monetize Your IoT SaaS Service Offerings in 2021

Monetize consumption and content, establish a competitive advantage, and drive revenue growth.

February 11

Content Findability with Elastic Workplace Search: A Practical Guide

Discover everyday tips and advice on how utilizing unified search helps to maximize team productivity, reduce content silos, and boost ROI.

February 04

Disrupting Service Delivery 3 Lessons for Faster Growth in 2021

Learn how companies are shifting their service delivery strategy resulting in improvements to profitability, growth, and customer satisfaction.

January 28

Hindsight is 2020 A Closer Look at Whats Driving Sales Performance in 2021

Help modern sales teams use a data-driven approach to better understand customer needs and sell more effectively in today’s digital sales environment.

Technology Insight

The State of Technology: 2021

This report outlines major trends impacting technology across TSIA research practices and highlights technology-focused research planned for 2021.


6 Use Cases for AR and Remote Assist AI to Dramatically Improve Business KPIs

Discover how AR and AI affect digital transformation and business resiliency strategies in the world of field service and technical support.


Service Delivery in 2021 Three Trends Here to Stay

Based on findings from TSIA research, this webinar will explore the service delivery trends that will shape the year to come.

Research Report

TSIA Enterprise Community Progression Model

A look at TSIA’s Enterprise Community Progression Model, which shows the progression across four phases to become an industry thought leader hub.


Can Your Current Remote Support Tools Meet this Moment?

Join LogMeIn Rescue to learn how to evaluate your remote support tools, security safeguards that are critical & what makes best-of-breed technology.


2020 Technology Summit

Join TSIA and CSS Corp, FinancialForce, and Mavenlink as they discuss trends in revenue growth, customer experience, and digital transformation.


How Digital Leaders Are Transforming Their Customer Service with AI

How do digital support leaders use AI to meet customer expectations while keeping operational costs low? Learn what’s possible now with AI in service.


Touchless Service: The Value of Virtual Expertise

Learn how to both cut customer effort and grow satisfaction by leveraging remote support in new ways for our forever changed field service world.


Attend a TSIA Conference

TSIA conferences are ideal for technology and services leaders responsible for digital transformation, and implementing new technology, knowledge management, and self-service. You’ll find sessions focused on:

  • Self-service chat bots: Implementation, maintenance,
    and ROI to expect
  • Best practices for interacting with customers via digital channels
  • How virtual, augmented, and merged reality can
    streamline service delivery
  • Proactive knowledge management: identifying content gaps and automating knowledge maintenance
John Ragsdale speaking at TSW

Meet the Research Expert

John Ragsdale, Distinguished VP, Technology Research

John works closely with member companies to deliver research and advisory programs focused on helping them improve their service operations and overall customer experience by leveraging innovative technology.

Learn more about John.


TSIA Member Outcomes

See the top 5 ways TSIA members are receiving value from TSIA's technology research

industry best practices
Understand industry best practices for leveraging the technology
vendor product evaluation
Identify additional vendors/products to evaluate
vendor product list
Narrow my list of possible vendors/products
time to value
Speed “time to value” for the technology project
key selection criteria
Identify key selection criteria for the project