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Technology Research


Get Technology Research and Advisory with TSIA

We work with all phases of technology companies, from SMB firms to the world’s largest enterprise technology companies. TSIA helps technology and services organizations with the selection and value realization of tools and platforms, enabling them to better plan and execute their strategies.

Top Technology Challenges

Here’s a look at the top technology business challenges we’re helping our members across the globe solve:​

Optimizing Knowledge Management
Multichannel Volumes and Tools
Automating Renewals
Leveraging Mobility to Improve Productivity
Improving Employee Performance
Expand to see more business challenges we can help you solve +
 

Experience Our Research

Get a glimpse into our vault of board-ready data insight and thought leadership in technology research.

Webinar
November 04

Delivering Proactive Field Service to Create Great Experiences

Key questions field service organizations should be asking when developing and expanding a proactive field service strategy.

Webinar
October 14

Building a Seamless Customer Experience through a Unified Digital Business

Discover how to connect your sales, finance, service delivery, marketing, and support systems to deliver unique and innovative customer experiences.

Webinar
October 07

Close Service Deals Faster with Automation

Automate the end-to-end services sales process for your internal teams, partners, and clients with tools that reduce friction and accelerate revenue.

Webinar
September 30

How to Structure a Winning Commission Plan for Customer Success Teams

Is your customer success team being left out of the commissions process? Attend this webinar and learn how to structure a winning comp plan for CS.

Webinar
September 28

Cognitive Technology: The Force Multiplier for Scaling Customer Success

The role of cognitive technology in moving customer success beyond ad hoc customer enablement to meet key customer success KPIs.

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Funding the Growth of Your XaaS Managed Services Portfolio

Discover a purpose-built path and funding options to address the challenges of transitioning to a services-led recurring revenue model.

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The Three Pillars of Support Communities

Communities are on the rise, and more companies are finding value in peer-to-peer customer support, but a successful community is more than a forum.

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Data View

Unconscious Bias

This document reports key research findings on the topic of unconscious bias in the workplace.

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Creating a Strong Relationship Between PS and CS to Accelerate Value Realization

Join us for this two-hour technology summit to hear from customer success and professional services leaders on how to help customers achieve outcomes.

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Delivering a Proactive and Predictive Support Experience: How to Really Do It!

Leveraging AI and customer signals to predict and prevent escalations, proactively improve customer support, and protect and grow renewal revenue.

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Next-Generation Case Deflection: Measuring Self-Service Success

Discover key measurement strategies to drive effective self-service experiences, and learn proven methods from David Kay of D.B. Kay & Associates.

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Driving Brand Loyalty with Meaningful and Personalized Customer Education

Create a roadmap for effective customer education initiatives to boost product adoption, satisfaction, and renewals.

 
 

TSIA Member Outcomes

See the top 5 ways TSIA members are receiving value from TSIA's technology research

industry best practices
Understand industry best practices for leveraging the technology
vendor product evaluation
Identify additional vendors/products to evaluate
vendor product list
Narrow my list of possible vendors/products
time to value
Speed “time to value” for the technology project
key selection criteria
Identify key selection criteria for the project