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Technology Research


Get Technology Research and Advisory with TSIA

We work with all phases of technology companies, from SMB firms to the world’s largest enterprise technology companies. TSIA helps technology and services organizations with the selection and value realization of tools and platforms, enabling them to better plan and execute their strategies.

Top Technology Challenges

Here’s a look at the top technology business challenges we’re helping our members across the globe solve:​

Optimizing Knowledge Management
Multichannel Volumes and Tools
Automating Renewals
Leveraging Mobility to Improve Productivity
Improving Employee Performance
Expand to see more business challenges we can help you solve +
 

Experience Our Research

Get a glimpse into our vault of board-ready data insight and thought leadership in technology research.

Webinar
November 30

technology summit q4 2022

Learn how partners can more easily sell services, paving the road for more effective collaboration between them and your PSA system.

Webinar
October 26

The Offense Game Be There for Your Customers

Learn how to unlock expansion opportunities within your customer base and discover key strategies for integrated account planning.

Webinar
October 06

Leaning into the Curve Digital Transformation During Times of Uncertainty

Discover how to deliver value for your business and customers by making strategic investments in knowledge management and content findability.

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How to Create an Outcome Focused Community Journey

Discover how community impacts the customer journey, from converting prospects to customers to moving customers from members to brand promoters.

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New Insights in Workforce Management for Field Service

Enhancing and streamlining workforce management, empowering teams, and impacting account satisfaction through the use of new technology and processes.

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Research Report

Leveraging the Power of the Gig Economy

This report looks at how companies can leverage the gig economy to become a core part of their staffing strategy.

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A Masterclass in Building and Supporting Truly Optimized Project Teams

Actionable steps to ensure your project teams are armed with the clarity, control, and confidence they need to deliver transformational outcomes.

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Unlocking Premium Support Success with the Right Process and Technology

Premium Support can transform support organizations from a cost center to a profit center and take the entire customer experience to the next level.

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The Rise of Africa as the Next IT Outsourcing Hub

Is Africa the next global ITO hub? Learn about company successes and investments in its growing talent pools and IT infrastructure.

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Three Marketing Strategies to Accelerate XaaS Success

How the top technology marketing leaders are building XaaS growth. We cover research, benchmarks, and three key priorities.

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Building the Infrastructure to Enable a Knowledge Sharing Culture

Take a closer look at the most critical components to successful knowledge management including people, process, technology, and collaboration.

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Staying Ahead of the Changing Dynamics of the Modern Services Workforce

Recent events changed workforce dynamics. Businesses must learn proactive strategies to retain talent and build a network of external contributors.

 
 

TSIA Member Outcomes

See the top 5 ways TSIA members are receiving value from TSIA's technology research

industry best practices
Understand industry best practices for leveraging the technology
vendor product evaluation
Identify additional vendors/products to evaluate
vendor product list
Narrow my list of possible vendors/products
time to value
Speed “time to value” for the technology project
key selection criteria
Identify key selection criteria for the project