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We work with all phases of technology companies, from SMB firms to the world’s largest enterprise technology companies. TSIA helps technology and services organizations with the selection and value realization of tools and platforms, enabling them to better plan and execute their strategies.
How are companies using rich media, such as video, to improve knowledge consumption by employees and drive self-service success for customers?
What emerging interaction channels should be on your roadmap for support and sales? Today’s digital customer is increasingly interesting in SMS Text, WhatsApp, social media, chat bots, and more.
Social media interactions with customers are popular with consumer firms, but how are B2B companies leveraging social media for customer support, customer success, and sales?
What are industry drivers and emerging trends related to customer self-service, both for support, customer training and onboarding, and selling products and services?
Who are qualified companies that specialize in customer satisfaction/loyalty surveys for technology companies?
Which TSIA partners offer 'best of breed' real-time collaboration solutions for employees and customers, including chat, desktop sharing and remote control?
What are the top installed professional services automation (PSA) platforms used by TSIA members, and what are key capabilities to look for?
How do revenue leaders leverage technology to create automated and frictionless renewals, including enabling self-service renewals?
How are service and sales organizations leveraging mobile tools and applications to boost productivity and improve both the employee and customer experience?
How to Monetize Your IoT SaaS Service Offerings in 2021
Monetize consumption and content, establish a competitive advantage, and drive revenue growth.
Content Findability with Elastic Workplace Search: A Practical Guide
Discover everyday tips and advice on how utilizing unified search helps to maximize team productivity, reduce content silos, and boost ROI.
Disrupting Service Delivery 3 Lessons for Faster Growth in 2021
Learn how companies are shifting their service delivery strategy resulting in improvements to profitability, growth, and customer satisfaction.
Hindsight is 2020 A Closer Look at Whats Driving Sales Performance in 2021
Help modern sales teams use a data-driven approach to better understand customer needs and sell more effectively in today’s digital sales environment.
The State of Technology: 2021
This report outlines major trends impacting technology across TSIA research practices and highlights technology-focused research planned for 2021.
6 Use Cases for AR and Remote Assist AI to Dramatically Improve Business KPIs
Discover how AR and AI affect digital transformation and business resiliency strategies in the world of field service and technical support.
Service Delivery in 2021 Three Trends Here to Stay
Based on findings from TSIA research, this webinar will explore the service delivery trends that will shape the year to come.
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TSIA Enterprise Community Progression Model
A look at TSIA’s Enterprise Community Progression Model, which shows the progression across four phases to become an industry thought leader hub.
Can Your Current Remote Support Tools Meet this Moment?
Join LogMeIn Rescue to learn how to evaluate your remote support tools, security safeguards that are critical & what makes best-of-breed technology.
2020 Technology Summit
Join TSIA and CSS Corp, FinancialForce, and Mavenlink as they discuss trends in revenue growth, customer experience, and digital transformation.
How Digital Leaders Are Transforming Their Customer Service with AI
How do digital support leaders use AI to meet customer expectations while keeping operational costs low? Learn what’s possible now with AI in service.
Touchless Service: The Value of Virtual Expertise
Learn how to both cut customer effort and grow satisfaction by leveraging remote support in new ways for our forever changed field service world.
TSIA conferences are ideal for technology and services leaders responsible for digital transformation, and implementing new technology, knowledge management, and self-service. You’ll find sessions focused on:
John works closely with member companies to deliver research and advisory programs focused on helping them improve their service operations and overall customer experience by leveraging innovative technology.
Learn more about John.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.