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We work with all phases of technology companies, from SMB firms to the world’s largest enterprise technology companies. TSIA helps technology and services organizations with the selection and value realization of tools and platforms, enabling them to better plan and execute their strategies.
How are companies using rich media, such as video, to improve knowledge consumption by employees and drive self-service success for customers?
What emerging interaction channels should be on your roadmap for support and sales? Today’s digital customer is increasingly interesting in SMS Text, WhatsApp, social media, chat bots, and more.
Social media interactions with customers are popular with consumer firms, but how are B2B companies leveraging social media for customer support, customer success, and sales?
What are industry drivers and emerging trends related to customer self-service, both for support, customer training and onboarding, and selling products and services?
Who are qualified companies that specialize in customer satisfaction/loyalty surveys for technology companies?
Which TSIA partners offer 'best of breed' real-time collaboration solutions for employees and customers, including chat, desktop sharing and remote control?
What are the top installed professional services automation (PSA) platforms used by TSIA members, and what are key capabilities to look for?
How do revenue leaders leverage technology to create automated and frictionless renewals, including enabling self-service renewals?
How are service and sales organizations leveraging mobile tools and applications to boost productivity and improve both the employee and customer experience?
The Simple Idea of Self Service as a Corporate Strategy
Many companies still view self-service as a channel. Join us as we evaluate it as a corporate strategy for your customers and agents.
Real World Case Study Unifying Support Service Experience with Customer Data
A hyper-growth story: How Fivetran uses AI to extract, analyze, and act on customer signals to improve the service experience delivery.
Quote More Sell More with Services CPQ
Discover how Services CPQ transforms quoting anything “as a service,” reducing proposals from days to hours or minutes.
How to Deliver the Most Relevant Self Service Experience Every Time
Learn the key elements for a relevant and successful self-service experience in 2021. We’ll share steps to get ready for your transformation.
How to Monetize Your IoT SaaS Service Offerings in 2021
Monetize consumption and content, establish a competitive advantage, and drive revenue growth.
Content Findability with Elastic Workplace Search: A Practical Guide
Discover everyday tips and advice on how utilizing unified search helps to maximize team productivity, reduce content silos, and boost ROI.
Disrupting Service Delivery 3 Lessons for Faster Growth in 2021
Learn how companies are shifting their service delivery strategy resulting in improvements to profitability, growth, and customer satisfaction.
Hindsight is 2020 A Closer Look at Whats Driving Sales Performance in 2021
Help modern sales teams use a data-driven approach to better understand customer needs and sell more effectively in today’s digital sales environment.
2021 Trends in Outsourcing
This report outlines two trends in outsourcing: the increase in outsourcing contracts and meeting the needs of larger enterprise customers.
The State of Technology: 2021
This report outlines major trends impacting technology across TSIA research practices and highlights technology-focused research planned for 2021.
6 Use Cases for AR and Remote Assist AI to Dramatically Improve Business KPIs
Discover how AR and AI affect digital transformation and business resiliency strategies in the world of field service and technical support.
Service Delivery in 2021 Three Trends Here to Stay
Based on findings from TSIA research, this webinar will explore the service delivery trends that will shape the year to come.
TSIA conferences are ideal for technology and services leaders responsible for digital transformation, and implementing new technology, knowledge management, and self-service. You’ll find sessions focused on:
John works closely with member companies to deliver research and advisory programs focused on helping them improve their service operations and overall customer experience by leveraging innovative technology.
Learn more about John.