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We work with all phases of technology companies, from SMB firms to the world’s largest enterprise technology companies. TSIA helps technology and services organizations with the selection and value realization of tools and platforms, enabling them to better plan and execute their strategies.
How are companies using rich media, such as video, to improve knowledge consumption by employees and drive self-service success for customers?
What emerging interaction channels should be on your roadmap for support and sales? Today’s digital customer is increasingly interesting in SMS Text, WhatsApp, social media, chat bots, and more.
Social media interactions with customers are popular with consumer firms, but how are B2B companies leveraging social media for customer support, customer success, and sales?
What are industry drivers and emerging trends related to customer self-service, both for support, customer training and onboarding, and selling products and services?
Who are qualified companies that specialize in customer satisfaction/loyalty surveys for technology companies?
Which TSIA partners offer 'best of breed' real-time collaboration solutions for employees and customers, including chat, desktop sharing and remote control?
What are the top installed professional services automation (PSA) platforms used by TSIA members, and what are key capabilities to look for?
How do revenue leaders leverage technology to create automated and frictionless renewals, including enabling self-service renewals?
How are service and sales organizations leveraging mobile tools and applications to boost productivity and improve both the employee and customer experience?
Delivering Proactive Field Service to Create Great Experiences
Key questions field service organizations should be asking when developing and expanding a proactive field service strategy.
Top 3 Indicators Your Tech Stack Is Preventing Growth
How to identify the top three indicators that your tech stack is holding back your growth.
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State of Knowledge Management: 2021
This report focuses on both the gains and the stalls in KM progress and gives insight into challenges faced by B2B companies.
Use Cases for Robotic Process Automaton in the Front Office
Overview of RPA, with sales and service use cases, early successes, barriers to overcome, and how to approach a successful front-office RPA project.
Building a Seamless Customer Experience through a Unified Digital Business
Discover how to connect your sales, finance, service delivery, marketing, and support systems to deliver unique and innovative customer experiences.
Close Service Deals Faster with Automation
Automate the end-to-end services sales process for your internal teams, partners, and clients with tools that reduce friction and accelerate revenue.
How to Structure a Winning Commission Plan for Customer Success Teams
Is your customer success team being left out of the commissions process? Attend this webinar and learn how to structure a winning comp plan for CS.
Cognitive Technology: The Force Multiplier for Scaling Customer Success
The role of cognitive technology in moving customer success beyond ad hoc customer enablement to meet key customer success KPIs.
Funding the Growth of Your XaaS Managed Services Portfolio
Discover a purpose-built path and funding options to address the challenges of transitioning to a services-led recurring revenue model.
The Three Pillars of Support Communities
Communities are on the rise, and more companies are finding value in peer-to-peer customer support, but a successful community is more than a forum.
Unconscious Bias
This document reports key research findings on the topic of unconscious bias in the workplace.
Creating a Strong Relationship Between PS and CS to Accelerate Value Realization
Join us for this two-hour technology summit to hear from customer success and professional services leaders on how to help customers achieve outcomes.