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Technology Research

Get Technology Research and Advisory with TSIA

We work with all phases of technology companies, from SMB firms to the world’s largest enterprise technology companies. TSIA helps technology and services organizations with the selection and value realization of tools and platforms, enabling them to better plan and execute their strategies.

Top Technology Challenges

Here’s a look at the top technology business challenges we’re helping our members across the globe solve:​

Optimizing Knowledge Management
Multichannel Volumes and Tools
Automating Renewals
Leveraging Mobility to Improve Productivity
Improving Employee Performance
Expand to see more business challenges we can help you solve +

Experience Our Research

Get a glimpse into our vault of board-ready data insight and thought leadership in technology research.

March 23

Achieving Optimal Customer and Employee Retention with Quality Monitoring (QM)

Attain optimal retention of both employees and customers by deploying a dual-purpose, comprehensive, quality monitoring program.

March 21

Certainty How Resilient Services Businesses Attract and Retain Top Talent

Learn why services businesses that demonstrate strong leadership and provide a stable working environment build a roadmap for a resilient culture.

March 16

Technology Summit Designing the Ultimate Customer Experience to Drive ARR

This Tech Summit explores how companies should look at customer engagement at a macro level to better understand and design the ultimate experience.

February 23

Extracting Knowledge from Customer Interactions Is an Enterprise Superpower

Customer Support can now leverage the immense amounts of enterprise knowledge and customer interactions to drive growth and remove customer friction.

February 16

How to Crush Your KPIs and Deliver Consistent Results

Best practices to drive consistent results, including project delivery, healthy utilization rates, and client satisfaction.

February 09

Bring Automation to Technical and Field Support with the Latest AI Advancements

Learn how to provide multi-channel self-service to customers and skyrocket support staff productivity. Includes Case Study by Manish Kumar, Nutanix.

February 07

Systematically Execute Expand Selling for 2023 Growth

Discover a systematic approach to expanding and retaining key accounts in the coming year.


Building an Intelligent Service Organization: A Case Study

See how Athenahealth powers self-service resolution & creates an easy agent experience to improve satisfaction, effort and cost efficiency with Coveo.


3 Ways Customer Success Organizations Can Drive Revenue and Profitability

Learn how your customer success organization can be the hero of your business and the catalyst of revenue growth in 2023.


7 Field Services Predictions to Increase Revenue and Improve CX in 2023

Gain insights from millions of IT field service work orders and TSIA research to unlock ways to improve customer experience and increase revenue.


Eliminating Customer Journey Friction with Preventive Support

Discover preventive care strategies for SaaS that drive customer loyalty and repeat business.


Top 5 Trends for Professional Services Organizations in 2023

How professional services organizations can proactively prepare themselves to manage growth and profits in the turbulent economic conditions ahead.


TSIA Member Outcomes

See the top 5 ways TSIA members are receiving value from TSIA's technology research

industry best practices
Understand industry best practices for leveraging the technology
vendor product evaluation
Identify additional vendors/products to evaluate
vendor product list
Narrow my list of possible vendors/products
time to value
Speed “time to value” for the technology project
key selection criteria
Identify key selection criteria for the project