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Technology Research
Get deep insight on the latest technologies best suited to help you streamline your processes and improve the end-to-end customer experience.
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We work with all phases of technology companies, from SMB firms to the world’s largest enterprise technology companies. TSIA helps technology and services organizations with the selection and value realization of tools and platforms, enabling them to better plan and execute their strategies.
Top Technology Challenges
Here’s a look at the top technology business challenges we’re helping our members across the globe solve:
Optimizing Knowledge Management
Multichannel Volumes and Tools
Automating Renewals
Leveraging Mobility to Improve Productivity
Improving Employee Performance
Expand to see more business challenges we can help you solve +
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Leveraging Rich Media to Improve Knowledge Management
How are companies using rich media, such as video, to improve knowledge consumption by employees and drive self-service success for customers?
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Multichannel Volumes and Tools
What emerging interaction channels should be on your roadmap for support and sales? Today’s digital customer is increasingly interesting in SMS Text, WhatsApp, social media, chat bots, and more.
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Leveraging Social Media for B2B Customers
Social media interactions with customers are popular with consumer firms, but how are B2B companies leveraging social media for customer support, customer success, and sales?
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Top Trends for Self-Service
What are industry drivers and emerging trends related to customer self-service, both for support, customer training and onboarding, and selling products and services?
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Customer Experience Analytics Vendors
Who are qualified companies that specialize in customer satisfaction/loyalty surveys for technology companies?
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Real-Time Collaboration Solutions
Which TSIA partners offer 'best of breed' real-time collaboration solutions for employees and customers, including chat, desktop sharing and remote control?
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Top installed PSA Platforms
What are the top installed professional services automation (PSA) platforms used by TSIA members, and what are key capabilities to look for?
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Automating Renewals
How do revenue leaders leverage technology to create automated and frictionless renewals, including enabling self-service renewals?
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Leveraging Mobility to Improve Productivity
How are service and sales organizations leveraging mobile tools and applications to boost productivity and improve both the employee and customer experience?
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