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We work with all phases of technology companies, from SMB firms to the world’s largest enterprise technology companies. TSIA helps technology and services organizations with the selection and value realization of tools and platforms, enabling them to better plan and execute their strategies.
How are companies using rich media, such as video, to improve knowledge consumption by employees and drive self-service success for customers?
What emerging interaction channels should be on your roadmap for support and sales? Today’s digital customer is increasingly interesting in SMS Text, WhatsApp, social media, chat bots, and more.
Social media interactions with customers are popular with consumer firms, but how are B2B companies leveraging social media for customer support, customer success, and sales?
What are industry drivers and emerging trends related to customer self-service, both for support, customer training and onboarding, and selling products and services?
Who are qualified companies that specialize in customer satisfaction/loyalty surveys for technology companies?
Which TSIA partners offer 'best of breed' real-time collaboration solutions for employees and customers, including chat, desktop sharing and remote control?
What are the top installed professional services automation (PSA) platforms used by TSIA members, and what are key capabilities to look for?
How do revenue leaders leverage technology to create automated and frictionless renewals, including enabling self-service renewals?
How are service and sales organizations leveraging mobile tools and applications to boost productivity and improve both the employee and customer experience?
technology summit q4 2022
Learn how partners can more easily sell services, paving the road for more effective collaboration between them and your PSA system.
The Offense Game Be There for Your Customers
Learn how to unlock expansion opportunities within your customer base and discover key strategies for integrated account planning.
Leaning into the Curve Digital Transformation During Times of Uncertainty
Discover how to deliver value for your business and customers by making strategic investments in knowledge management and content findability.
How to Create an Outcome Focused Community Journey
Discover how community impacts the customer journey, from converting prospects to customers to moving customers from members to brand promoters.
New Insights in Workforce Management for Field Service
Enhancing and streamlining workforce management, empowering teams, and impacting account satisfaction through the use of new technology and processes.
Leveraging the Power of the Gig Economy
This report looks at how companies can leverage the gig economy to become a core part of their staffing strategy.
A Masterclass in Building and Supporting Truly Optimized Project Teams
Actionable steps to ensure your project teams are armed with the clarity, control, and confidence they need to deliver transformational outcomes.
Unlocking Premium Support Success with the Right Process and Technology
Premium Support can transform support organizations from a cost center to a profit center and take the entire customer experience to the next level.
The Rise of Africa as the Next IT Outsourcing Hub
Is Africa the next global ITO hub? Learn about company successes and investments in its growing talent pools and IT infrastructure.
Three Marketing Strategies to Accelerate XaaS Success
How the top technology marketing leaders are building XaaS growth. We cover research, benchmarks, and three key priorities.
Building the Infrastructure to Enable a Knowledge Sharing Culture
Take a closer look at the most critical components to successful knowledge management including people, process, technology, and collaboration.
Staying Ahead of the Changing Dynamics of the Modern Services Workforce
Recent events changed workforce dynamics. Businesses must learn proactive strategies to retain talent and build a network of external contributors.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.