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We work with all phases of technology companies, from SMB firms to the world’s largest enterprise technology companies. TSIA helps technology and services organizations with the selection and value realization of tools and platforms, enabling them to better plan and execute their strategies.
How are companies using rich media, such as video, to improve knowledge consumption by employees and drive self-service success for customers?
What emerging interaction channels should be on your roadmap for support and sales? Today’s digital customer is increasingly interesting in SMS Text, WhatsApp, social media, chat bots, and more.
Social media interactions with customers are popular with consumer firms, but how are B2B companies leveraging social media for customer support, customer success, and sales?
What are industry drivers and emerging trends related to customer self-service, both for support, customer training and onboarding, and selling products and services?
Who are qualified companies that specialize in customer satisfaction/loyalty surveys for technology companies?
Which TSIA partners offer 'best of breed' real-time collaboration solutions for employees and customers, including chat, desktop sharing and remote control?
What are the top installed professional services automation (PSA) platforms used by TSIA members, and what are key capabilities to look for?
How do revenue leaders leverage technology to create automated and frictionless renewals, including enabling self-service renewals?
How are service and sales organizations leveraging mobile tools and applications to boost productivity and improve both the employee and customer experience?
The Art, Science, and Technology of Virtual Service Delivery
Learn how the combination of creativity, innovation, and technology that will help professional services organizations gain a winning edge.
Benefits to Co-Browsing Across the Customer Journey
Join us to learn emerging trends in visual engagement and new approaches to co-browsing that are helping organizations like yours meet top CX goals.
Salesforces Secret Growth Engine During COVID19 A Culture of Customer Success
Develop a road map for growth through these challenging times by putting your customers first to not only meet but exceed your business goals.
Redefining Customer Experiences The Era of Virtual Engagement Tools
Join us and explore a myriad of use cases for virtual engagement tools that will not only serve you now, but also in the forever changed future.
Todays New Services Mandate and the Future of Service Delivery
Learn how to successfully deliver virtual services, not only in today’s climate but also in the new world going forward of virtual employees.
The New Normal Virtual Field Service and Digital Support
Join us and discover how to be equipped to succeed in the undefined future of virtual support using modern and adaptable remote expertise tools.
Slides | Building the Sales Digital Infrastructure
Get an overview of the emerging digital capabilities sales teams can leverage to drive top line revenues.
2020 STAR Awards Program
The STAR Awards offer TSIA members the opportunity to showcase their company's commitment to outstanding innovation, leadership, and excellence. This . . .
Building the Sales Digital Infrastructure
What does digital transformation actually mean and how can you prepare.
Help Customers Help Themselves 3 Digital Self-Service Strategies That Work
In this case study, learn how to rapidly adapt to your customers’ needs with the information you already have using improved digital self-service.
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The Chatbot Comeback
Considerations to think through before deciding whether a customer- or employee-facing chatbot is right for your organization.
Three Keys to Smashing Bottlenecks that Prevent Services Success
Join to gain knowledge on how to achieve services success and hold your bottom line using clarity, context and speed.
TSW is ideal for technology and services leaders responsible for digital transformation, and implementing new technology, knowledge management, and self-service. You’ll find sessions focused on:
John works closely with member companies to deliver research and advisory programs focused on helping them improve their service operations and overall customer experience by leveraging innovative technology.
Learn more about John.