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We work with all phases of technology companies, from SMB firms to the world’s largest enterprise technology companies. TSIA helps technology and services organizations with the selection and value realization of tools and platforms, enabling them to better plan and execute their strategies.
How are companies using rich media, such as video, to improve knowledge consumption by employees and drive self-service success for customers?
What emerging interaction channels should be on your roadmap for support and sales? Today’s digital customer is increasingly interesting in SMS Text, WhatsApp, social media, chat bots, and more.
Social media interactions with customers are popular with consumer firms, but how are B2B companies leveraging social media for customer support, customer success, and sales?
What are industry drivers and emerging trends related to customer self-service, both for support, customer training and onboarding, and selling products and services?
Who are qualified companies that specialize in customer satisfaction/loyalty surveys for technology companies?
Which TSIA partners offer 'best of breed' real-time collaboration solutions for employees and customers, including chat, desktop sharing and remote control?
What are the top installed professional services automation (PSA) platforms used by TSIA members, and what are key capabilities to look for?
How do revenue leaders leverage technology to create automated and frictionless renewals, including enabling self-service renewals?
How are service and sales organizations leveraging mobile tools and applications to boost productivity and improve both the employee and customer experience?
The Role of PSA in Enabling Your Business to Drive Customer Success
Join Kimble as they outline four keys to improving customer experience for your clients and highlight the ways PSA can drive that improvement.
Building the Ultimate Automated Processes for the Digital Workforce
Deliver a value-focused customer experience through process automation, and free your teams to do what they do best - build great products & services.
Future-Proof Your Field Force: Driving Technician Satisfaction and Retention
Don’t set your field technicians up for failure. Learn how Schneider Electric positions them for success by leveraging field service apps.
Exponential Impact: Exploring Enterprise-Wide Use for Remote Assistance 6 18
The opportunity now exists for organizations to expand their use of remote assistance software across the enterprise resulting in exponential impact.
Challenging the Status Quo: Customer Journeys and the Service Lifecycle
Discover how to improve client experiences through integrated management of customer projects and support interactions.
Overcoming the Top 3 Roadblocks to Mixed Reality Adoption
Interest in mixed reality has increased greatly resulting from the pandemic. Learn how to overcome the top 3 challenges to user and customer adoption.
Are PSAs Built to Meet the Challenges Modern PS Firms Are Facing?
A look at the current state of the PS industry and how today’s purpose-built technology can deliver work profitably and predictably.
Best Practices for Driving Net Dollar Retention (NDR) through Customer Success
Key drivers and strategies for improving NDR, as well as a framework to align stakeholders and improve NDR within the customer base.
Instant Resolutions to Customer Issues: No More Hours of Document Search
Join us to learn about superior self-service, reduced support costs, increased CSAT and ESAT using deep learning, NLP, and computer vision.
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Preparing for Intelligent Search
Ten things that companies should do prior to a search platform implementation to improve time-to-money for project impacts.
Customers for Life: Drive Recurring Revenue for Your Customers and Your Company
TeamSupport joins TSIA in introducing a new customer success solution that enables B2B organizations to increase the lifetime value of a customer.
TSIA 2021 Channel Preference Study
Results from the TSIA 2021 Channel Preference Study and recommendations for prioritizing digital support channels
TSIA conferences are ideal for technology and services leaders responsible for digital transformation, and implementing new technology, knowledge management, and self-service. You’ll find sessions focused on: