Technology Research

Get Technology Research and Advisory with TSIA

We work with all phases of technology companies, from SMB firms to the world’s largest enterprise technology companies. TSIA helps technology and services organizations with the selection and value realization of tools and platforms, enabling them to better plan and execute their strategies.

Top Technology Challenges

Here’s a look at the top technology business challenges we’re helping our members across the globe solve:​

Optimizing Knowledge Management
Multichannel Volumes and Tools
Automating Renewals
Leveraging Mobility to Improve Productivity
Improving Employee Performance
Expand to see more business challenges we can help you solve +

Experience Our Research

Get a glimpse into our vault of board-ready data insight and thought leadership in technology research.

June 11

The Art, Science, and Technology of Virtual Service Delivery

Learn how the combination of creativity, innovation, and technology that will help professional services organizations gain a winning edge.


Benefits to Co-Browsing Across the Customer Journey

Join us to learn emerging trends in visual engagement and new approaches to co-browsing that are helping organizations like yours meet top CX goals.


Salesforces Secret Growth Engine During COVID19 A Culture of Customer Success

Develop a road map for growth through these challenging times by putting your customers first to not only meet but exceed your business goals.


Redefining Customer Experiences The Era of Virtual Engagement Tools

Join us and explore a myriad of use cases for virtual engagement tools that will not only serve you now, but also in the forever changed future.


Todays New Services Mandate and the Future of Service Delivery

Learn how to successfully deliver virtual services, not only in today’s climate but also in the new world going forward of virtual employees.


The New Normal Virtual Field Service and Digital Support

Join us and discover how to be equipped to succeed in the undefined future of virtual support using modern and adaptable remote expertise tools.

Research Report

Slides | Building the Sales Digital Infrastructure

Get an overview of the emerging digital capabilities sales teams can leverage to drive top line revenues.


2020 STAR Awards Program

The STAR Awards offer TSIA members the opportunity to showcase their company's commitment to outstanding innovation, leadership, and excellence. This . . .


Building the Sales Digital Infrastructure

What does digital transformation actually mean and how can you prepare.


Help Customers Help Themselves 3 Digital Self-Service Strategies That Work

In this case study, learn how to rapidly adapt to your customers’ needs with the information you already have using improved digital self-service.

Research Report

The Chatbot Comeback

Considerations to think through before deciding whether a customer- or employee-facing chatbot is right for your organization.


Three Keys to Smashing Bottlenecks that Prevent Services Success

Join to gain knowledge on how to achieve services success and hold your bottom line using clarity, context and speed.


Attend a TSW Conference

TSW is ideal for technology and services leaders responsible for digital transformation, and implementing new technology, knowledge management, and self-service. You’ll find sessions focused on:

  • Self-service chat bots: Implementation, maintenance,
    and ROI to expect
  • Best practices for interacting with customers via digital channels
  • How virtual, augmented, and merged reality can
    streamline service delivery
  • Proactive knowledge management: identifying content gaps and automating knowledge maintenance
John Ragsdale speaking at TSW

Meet the Research Expert

John Ragsdale, Distinguished VP, Technology Research

John works closely with member companies to deliver research and advisory programs focused on helping them improve their service operations and overall customer experience by leveraging innovative technology.

Learn more about John.


TSIA Member Outcomes

See the top 5 ways TSIA members are receiving value from TSIA's technology research

industry best practices
Understand industry best practices for leveraging the technology
vendor product evaluation
Identify additional vendors/products to evaluate
vendor product list
Narrow my list of possible vendors/products
time to value
Speed “time to value” for the technology project
key selection criteria
Identify key selection criteria for the project