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Technology Research


Get Technology Research and Advisory with TSIA

We work with all phases of technology companies, from SMB firms to the world’s largest enterprise technology companies. TSIA helps technology and services organizations with the selection and value realization of tools and platforms, enabling them to better plan and execute their strategies.

Top Technology Challenges

Here’s a look at the top technology business challenges we’re helping our members across the globe solve:​

Optimizing Knowledge Management
Multichannel Volumes and Tools
Automating Renewals
Leveraging Mobility to Improve Productivity
Improving Employee Performance
Expand to see more business challenges we can help you solve +
 

Experience Our Research

Get a glimpse into our vault of board-ready data insight and thought leadership in technology research.

Webinar
September 24

How Qualtrics XM Community Empowers Customers through Digital Self Service

Join us for a comprehensive case study on how Qualtrics created a world-class online support community unlike others you’ve seen before.

Webinar
September 10

Optimizing the LAER Process 3 Competitive Advantages Produced by Data Science

Learn how technology firms are helping sales organizations and channel partners create higher win rates, better retention and greater profit margins.

Webinar
September 03

Services Convergence Expanding Use Cases for PSA

An overview of professional services automation and how your team can leverage these capabilities to better predict and manage project revenues.

Webinar
August 27

Findability The Search for Enterprise Content

Join us for a panel discussion on knowledge management best practices with experts from Dell, Informatica, TeleTracking, Coveo, TSIA, and more.

Webinar
August 19

ERP for Services Based Firms Selection Implementation and Success

How selecting the wrong ERP costs you more than just dollars.

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Teaching Customer Facing Skills to CSMs SITA Customer Success Case Study

Join us and learn a new approach to accelerate and transform your evolving Customer Success organization effectively and efficiently.

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Delivering an Exceptional Customer Experience in an Omni Channel Environment

Learn best practices for creating an omni-channel support strategy enabling a tailored, continuous, and unified customer experience.

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Automation and Operational Excellence Delivering Predictable Customer Service

Learn how automation is the tool to help increase both employee cross team communication and satisfaction, leading to an improved customer experience.

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5 Steps to Improve Your Digital Engagement During COVID19 and Beyond

Learn how to not only improve your business' current digital engagement, but also how to create a strategy that will lead you toward future success.

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Technology Driven Support and Services in 2020 Is Your Service Provider Ready

Learn what an integrated support and services ecosystem looks like and how to create a winning relationship with your outsourcing service provider.

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Building a Customer Community that Creates Retention Loyalty and Growth

Join this interactive discussion to learn how to create a modern community strategy that will grow customer engagement, adoption and loyalty.

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How VMware Responded to a 40 Increase in Demand for Support

Join the conversation and learn how VMware’s knowledge sharing culture and digital self-service allowed them to exceed customer expectations.

 
 
 
 

Attend a TSIA Conference

TSIA conferences are ideal for technology and services leaders responsible for digital transformation, and implementing new technology, knowledge management, and self-service. You’ll find sessions focused on:

  • Self-service chat bots: Implementation, maintenance,
    and ROI to expect
  • Best practices for interacting with customers via digital channels
  • How virtual, augmented, and merged reality can
    streamline service delivery
  • Proactive knowledge management: identifying content gaps and automating knowledge maintenance
John Ragsdale speaking at TSW
 
 

Meet the Research Expert

John Ragsdale, Distinguished VP, Technology Research

John works closely with member companies to deliver research and advisory programs focused on helping them improve their service operations and overall customer experience by leveraging innovative technology.

Learn more about John.

 

TSIA Member Outcomes

See the top 5 ways TSIA members are receiving value from TSIA's technology research

industry best practices
Understand industry best practices for leveraging the technology
vendor product evaluation
Identify additional vendors/products to evaluate
vendor product list
Narrow my list of possible vendors/products
time to value
Speed “time to value” for the technology project
key selection criteria
Identify key selection criteria for the project