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Technology Research

Get Technology Research and Advisory with TSIA

We work with all phases of technology companies, from SMB firms to the world’s largest enterprise technology companies. TSIA helps technology and services organizations with the selection and value realization of tools and platforms, enabling them to better plan and execute their strategies.

Top Technology Challenges

Here’s a look at the top technology business challenges we’re helping our members across the globe solve:​

Optimizing Knowledge Management
Multichannel Volumes and Tools
Automating Renewals
Leveraging Mobility to Improve Productivity
Improving Employee Performance
Expand to see more business challenges we can help you solve +

Experience Our Research

Get a glimpse into our vault of board-ready data insight and thought leadership in technology research.

June 22

Optimize Price, Bid Smarter, and Plug Leakages to Drive Revenue Growth

During these turbulent times learn how your company can still grow revenue by becoming more efficient in your services organization.

June 15

Customer Insights for Better Product Decisions in 2023

Learn from TSIA and Gainsight as they discuss a multipronged approach for listening to—and learning from—your customers.

June 08

The State of External Enterprise Learning 2023

Join Thought Industries for insights from their annual industry survey, and we’ll share data on innovations trends and benefits for external learning.


Conquering Contingent Labor Challenges

Learn how service organizations leverage technology to optimize use of contingent labor.


Experience the Future of Customer Engagement with Generative AI

Learn how AI can positively transform, simplify, and deliver actionable insights, utilizing multiple channels, throughout the customer lifecycle.

Data View

Data View: Neurodiversity in the Workplace

This data view reports key research findings on the topic of neurodiversity as it relates to the workplace.


Making Enterprise Search Run Like A Dream with Coveo NetApp

Register now to find out how NetApp was able to use Coveo’s modern AI to achieve a 4.5/5 CSAT score.


Effective Resource Management the Secret Sauce for Successful Project Delivery

Learn how you can forecast, allocate, and manage resources better to ensure project success.


The Gender Gap is Costing You More than Diversity

Learn how to tackle underrepresentation of women in tech to improve ROI and overall business performance.


LLMs for Enterprise Chatbots Best Practices and Emerging Use Cases

Large language models have made it possible to build chatbots that truly improve the customer experience with generative AI. Here's how.


Secrets to Successful Subscription Services

Learn how to interpret market signals, navigate organizational considerations, and technology's role in operational readiness for service offerings.


Achieving Optimal Customer and Employee Retention with Quality Monitoring (QM)

Attain optimal retention of both employees and customers by deploying a dual-purpose, comprehensive, quality monitoring program.


TSIA Member Outcomes

See the top 5 ways TSIA members are receiving value from TSIA's technology research

industry best practices
Understand industry best practices for leveraging the technology
vendor product evaluation
Identify additional vendors/products to evaluate
vendor product list
Narrow my list of possible vendors/products
time to value
Speed “time to value” for the technology project
key selection criteria
Identify key selection criteria for the project