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We work with all phases of technology companies, from SMB firms to the world’s largest enterprise technology companies. TSIA helps technology and services organizations with the selection and value realization of tools and platforms, enabling them to better plan and execute their strategies.
How are companies using rich media, such as video, to improve knowledge consumption by employees and drive self-service success for customers?
What emerging interaction channels should be on your roadmap for support and sales? Today’s digital customer is increasingly interesting in SMS Text, WhatsApp, social media, chat bots, and more.
Social media interactions with customers are popular with consumer firms, but how are B2B companies leveraging social media for customer support, customer success, and sales?
What are industry drivers and emerging trends related to customer self-service, both for support, customer training and onboarding, and selling products and services?
Who are qualified companies that specialize in customer satisfaction/loyalty surveys for technology companies?
Which TSIA partners offer 'best of breed' real-time collaboration solutions for employees and customers, including chat, desktop sharing and remote control?
What are the top installed professional services automation (PSA) platforms used by TSIA members, and what are key capabilities to look for?
How do revenue leaders leverage technology to create automated and frictionless renewals, including enabling self-service renewals?
How are service and sales organizations leveraging mobile tools and applications to boost productivity and improve both the employee and customer experience?
Client Experience Counts The Stakes Are Higher than Ever in 2022
Join TSIA and Mavenlink as they discuss the impact digital experiences have on client satisfaction and the technology role in rapid value realization.
Quality Monitoring 2.0 Leveraging AI/ML to Optimize Agent Engagement and
Learn how artificial intelligence and machine learning can improve support managers’ ability to coach and evaluate agent performance.
What Customer Success Looks Like at Scale
We’ll explore how Okta created a unique customer success approach to improve their customer’s lifetime value – at scale.
Why Your Customer Health Scores Arent Actionable at Predicting Retention
Learn insights on how to understand customer behaviors better and how to proactively address them.
The Great Resignation is Here: How to Improve Employee Retention Among Support T
Learn to better approach employee engagement and reduce employee attrition with next-gen quality monitoring & analytics.
Looking Forward to Success in 2022
Learn how to shape your customer success strategy for the coming year and how product led-growth, NRR, and bespoke experiences impact future success.
Emerging Services Delivery Trends to Watch in 2022
Emerging trends in services delivery and top considerations for your teams to explore to advance and innovate how you deliver for your clients.
Grow Your Machine Learning: AI-Powered Search after Implementation
Post-implementation strategies you can use to grow machine learning in your organization that will ensure your investment is maximized.
Delivering Proactive Field Service to Create Great Experiences
Key questions field service organizations should be asking when developing and expanding a proactive field service strategy.
Top 3 Indicators Your Tech Stack Is Preventing Growth
How to identify the top three indicators that your tech stack is holding back your growth.
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State of Knowledge Management: 2021
This report focuses on both the gains and the stalls in KM progress and gives insight into challenges faced by B2B companies.
Use Cases for Robotic Process Automation in the Front Office
Overview of RPA, with sales and service use cases, early successes, barriers to overcome, and how to approach a successful front-office RPA project.