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We work with all phases of technology companies, from SMB firms to the world’s largest enterprise technology companies. TSIA helps technology and services organizations with the selection and value realization of tools and platforms, enabling them to better plan and execute their strategies.
How are companies using rich media, such as video, to improve knowledge consumption by employees and drive self-service success for customers?
What emerging interaction channels should be on your roadmap for support and sales? Today’s digital customer is increasingly interesting in SMS Text, WhatsApp, social media, chat bots, and more.
Social media interactions with customers are popular with consumer firms, but how are B2B companies leveraging social media for customer support, customer success, and sales?
What are industry drivers and emerging trends related to customer self-service, both for support, customer training and onboarding, and selling products and services?
Who are qualified companies that specialize in customer satisfaction/loyalty surveys for technology companies?
Which TSIA partners offer 'best of breed' real-time collaboration solutions for employees and customers, including chat, desktop sharing and remote control?
What are the top installed professional services automation (PSA) platforms used by TSIA members, and what are key capabilities to look for?
How do revenue leaders leverage technology to create automated and frictionless renewals, including enabling self-service renewals?
How are service and sales organizations leveraging mobile tools and applications to boost productivity and improve both the employee and customer experience?
Can Your Current Remote Support Tools Meet this Moment?
Join LogMeIn Rescue to learn how to evaluate your remote support tools, security safeguards that are critical & what makes best-of-breed technology.
How Digital Leaders Are Transforming Their Customer Service with AI
How do digital support leaders use AI to meet customer expectations while keeping operational costs low? Learn what’s possible now with AI in service.
Touchless Service: The Value of Virtual Expertise
Learn how to both cut customer effort and grow satisfaction by leveraging remote support in new ways for our forever changed field service world.
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The State of Knowledge Management: 2020
Trends and best practices for knowledge management
Reinvent Support Communities: How to Expand Ticket Deflection to Revenue Growth
Learn how to make your community a crucial piece of your company’s retention strategy.
Accelerating and Scaling Your Professional Services Delivery for 2021
Learn how to scale your Professional Services business for the road ahead through capacity planning, partner involvement, and outcome management.
How Qualtrics XM Community Empowers Customers through Digital Self Service
Join us for a comprehensive case study on how Qualtrics created a world-class online support community unlike others you’ve seen before.
Customer Engagement for a New Digital First World
Learn how to improve your customer experience, agent satisfaction and revenue in the new normal.
Services Convergence Expanding Use Cases for PSA
An overview of professional services automation and how your team can leverage these capabilities to better predict and manage project revenues.
TSIA Enterprise Knowledge Management Maturity Model
This report guides companies in evaluating the strength of their knowledge management programs and identifies steps to take KM to the next level.
Findability The Search for Enterprise Content
Join us for a panel discussion on knowledge management best practices with experts from Dell, Informatica, TeleTracking, Coveo, TSIA, and more.
ERP for Services Based Firms Selection Implementation and Success
How selecting the wrong ERP costs you more than just dollars.
TSIA conferences are ideal for technology and services leaders responsible for digital transformation, and implementing new technology, knowledge management, and self-service. You’ll find sessions focused on:
John works closely with member companies to deliver research and advisory programs focused on helping them improve their service operations and overall customer experience by leveraging innovative technology.
Learn more about John.