Trends are like gravity; they can pull you down or accelerate you forward. At TSIA, we assess the financial performance of the largest technology companies on the planet to track the health of current business models and help you answer the questions that matter most.
Are technology companies more or less profitable today than they were five years ago?
Are revenues from Services increasing or decreasing? What about from Product?
Are service margins increasing or decreasing across the industry?
What percentage of XaaS companies are successfully monetizing Customer Success?
Where do organizations with Customer Success functions report?
Thomas Lah is the executive director of the Technology Services Industry Association (TSIA), the leading association for today's technology and services organizations. For over 20 years, he has been helping some of the world's largest technology companies improve the efficiency of their daily operations.
Learn more about Thomas.
TSIA membership grants you access to quarterly financial sets from technology and services, cloud, industrial equipment, and healthcare technology (HHIT) companies. These interactive data models can help you unlock key industry insights designed to improve your strategic decision making.
Closing Keynote | Rethinking the Channel in a XaaS World (sponsored by Gainsight
Almost every large tech company relies on its channel partners to sell and deliver a meaningful part of their total volume. Most of these partners . . .
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Value Vectors of Digital Transformation
This paper introduces a simple framework for defining how technology companies are helping their customers with “digital transformation.”
The Engine of the XaaS Offer Train: Customer Requirements
This paper introduces a framework for helping product and service teams align their XaaS offer creation process.
Technology & Services 50 Q1 2019
Join Thomas Lah, TSIA’s Executive Director, as he identifies the latest trends and observations for the technology and services industry.
TSIA Cloud 40, Q1 2019
TSIA analysis of 40 public cloud computing companies in the areas of revenue growth, profitability, and financial business model.
Technology-as-a-Service Playbook - Chapter 4: Stressing Traditional Organization
organization change, organization structure, organization design, XaaS organization structures
TSIA 2019 Capabilities Heatmap
Get insight into the organizational capabilities your services business needs to master in order to improve its operational and financial performance.
Technology & Services 50 Q4 2018
Join Thomas Lah, TSIA’s Executive Director, as he identifies the latest observations and trends to track for the technology services industry.
TSIA Cloud 40, Q4 2018
2018 Organizational Structure Survey Results
Summary results from the TSIA 2018 Organizational Structure Survey.
Technology & Services 50 Q3 2018
Keynote - Cross-Functional Strategies for Cost-Effectively Improving Your Custom
TSIA’s LAER model is a framework that breaks the supplier’s perspective of the traditional customer engagement journey into four distinct phases: . . .
See the impact TSIA is making on the tech industry by helping our members get their top questions answered, receive validation for new ideas, and improve their performance.
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.