Stay on top of the latest best practices for growing and advancing your business with these upcoming TSIA webinars! Hear directly from our research team and partner community about topics relevant to your business, whether you’re looking to solve a specific challenge or just want to stay current on industry trends. Here is a list of webinars we have coming up on the calendar that you can still register for, as well as a look at past webinars you can watch on-demand.

Evolving Customer Support to Embrace Digitization

April 12, 10:00 AM PT
Presented by LogMeIn

As machine-to-machine communications and automated processes become more commonplace, there’s an increasing need for more sophisticated analytics. While most companies are hoping to embrace these trends and deliver on customer requests, this can unfortunately place unprecedented demands on already limited Support resources. In this webinar, you’ll learn how to move the people, processes, and technology of Support forward to meet the growing digital demands from your increasingly connected customers.

Register for this webinar here! 

Recurring Service Revenues: Opportunities for Growth in 2018

April 13, 8:00 AM PT
Presented by TSIA 

Based on recent TSIA research, we’ve observed a tremendous opportunity for enterprise IT companies, industrial equipment manufacturers, and healthcare IT companies to accelerate the growth of their recurring service revenues.

In this 30-minute webinar, TSIA’s VP of service revenue generation research, Julia Stegman, will share key capabilities required to grow your recurring revenues, such as creating compelling premium offers customers will pay for, launching new service offers, the evolving role of the renewal specialist, and more.

Register for this webinar here!

Technology and Services 50 Q1 2018

April 19, 9:00 AM PT
Presented by TSIA

Since 2005, TSIA has been tracking and aggregating the financial performance data of fifty publicly traded companies known as the Technology and Service 50 Index. In this quarterly webinar, TSIA's executive director, Thomas Lah, will be sharing the latest industry trends and observations from this index, such as how business models for hardware and software companies are shifting, the growing influence of cloud computing on financial results across the industry, and current service revenue and margin trends.

Register for this webinar here!

Gender Diversity in Consulting: It’s Not Just A Women’s Issue

April 24, 10:00 AM PT
Co-presented by Deltek and TSIA

Research shows that consulting firms with strong gender diversity programs lead the way in innovation and are generally more successful than their competitors. To achieve gender diversity in the consulting industry, many firms have begun seeking out the commitment and participation of both men and women at all levels within their organization, especially senior leadership. But where do you start?

In this webinar, you’ll hear from leaders at TSIA and Deltek as they share their insights on the role of gender diversity in the consulting industry, including what firms should be doing to attract and retain talented women, recent changes in the industry, and the critical role men play in driving more gender diversity.

Register for this webinar here!

Building A Foundation for Transformative Self-Service

April 26, 10:00 AM PT
Presented by Coveo

Self-service can lower overall support costs through better case deflection while also personalizing the customer experience. But did you know that strong self-service programs play an important role in support revenue growth, employee retention, and overall employee morale?

In this webinar, you’ll learn how to transform your self-service strategy using pacesetter examples and recent research while better understanding the true value it has on your business.

Register for this webinar here!

Recent Webinars You Might Have Missed

Although the live dates for these events have already passed, you can still catch the recording on-demand to review what you missed!

Engaging Services in the Sales Process: Virtual Summit

Watch On-Demand
Co-presented by TSIA, Lithium Technologies, Miller Heiman Group, Cisco, and Microsoft

Service teams have built up relationship equity with your customers, putting them in the perfect position to uncover cross-sell and upsell opportunities that Sales can’t always access. Innovative tech companies are now bringing Services and Customer Success teams into the sales process so they can help grow revenue in a cost-effective way. 

In this three-hour Virtual Summit, TSIA brings together experts from Sales and Services organizations to shed light on when, where, and how Services teams should (and should not) be involved in revenue generation.

Watch the virtual summit here! 

Channel Your Inner Knowledge and Increase Project Profitability

Watch On-Demand
Presented by Upland Software 

Knowledge management plays a key role in helping Services organizations streamline their business for greater efficiency and profitability. True knowledge management is more than just a way to organize and search through information, it’s also a means of collaboration, governance, and improved project outcomes.

In this webinar, you’ll learn how KCS® Verified Knowledge Management can drive tremendous gains for the modern Services organization, including more knowledgeable team members, operational efficiency, compliance with corporate policies, and improved margins for fixed-bid projects.

Watch the webinar here! 

Get Notified of Upcoming Webinars

Never miss a webinar by signing up to our mailing list. You can even filter your preferences by letting us know which topics you want to learn more about, such as customer success, professional services, managed services, support services, and much, much more. Thanks for reading!

 
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Nicole Dornsife

About Author Nicole Dornsife

Nicole Dornsife is the senior publications editor for TSIA. She has over 10 years of experience writing for the software and SaaS industries, and joined TSIA in 2014. She manages the TSIA Blog and regularly collaborates with TSIA's research team and partner companies to publish their insights on the latest news in the technology services industry. She also provides editorial support for Technology Services World conferences. Nicole may be reached at nicole.dornsife@tsia.com.

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