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Research Report

The C-Suite Playbook for Profitable SaaS and XaaS

You can’t cut your way to growth.

The knee-jerk reaction to improve the profitability of any business model is to cut expenses—specifically from your workforce. But there are better ways.

TSIA firmly believes that SaaS and XaaS business models can be profitable and grow at the same time, and that’s why we’re proud to present "The C-Suite Playbook for Profitable SaaS and XaaS."

  • Improve your gross margin

Customers spend 10% more with companies that monetize customer service.

  • Reduce overall costs

Putting the wrong people in charge of renewals results in a 9% decline in subscription growth rate.

  • Scale cost effectively

Simply creating customer service goals increases renewals by 14%.

Download your copy today to learn more about the best ways to position your business for continued profitable SaaS and XaaS growth!

Authored By:

Thomas Lah

Executive Director and Executive Vice President, TSIA

Publish Date: April 19, 2023

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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