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Research Report
The C-Suite Playbook for Profitable SaaS and XaaS
You can’t cut your way to growth.
The knee-jerk reaction to improve the profitability of any business model is to cut expenses—specifically from your workforce. But there are better ways.
TSIA firmly believes that SaaS and XaaS business models can be profitable and grow at the same time, and that’s why we’re proud to present "The C-Suite Playbook for Profitable SaaS and XaaS."
- Improve your gross margin
Customers spend 10% more with companies that monetize customer service.
Putting the wrong people in charge of renewals results in a 9% decline in subscription growth rate.
Simply creating customer service goals increases renewals by 14%.
Download your copy today to learn more about the best ways to position your business for continued profitable SaaS and XaaS growth!
Authored By:
Thomas Lah
Executive Director and Executive Vice President, TSIA
Publish Date: April 19, 2023
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Peg Rodarmel, SVP, Subscription Services, Infor
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