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Research Report

Defining Managed Services

In the world of technology services, companies are moving from being technology operators to being technology integrators.

Managed services have a long history as a member of the technology services segment of the technology market. There have been dozens of names and definitions for managed services: remote infrastructure services, remote operations, outsourcing, hosted, the cloud, and so on. 

One thing is clear, the demand in the market for these types of services continues to increase with most of the companies surveyed in a recent study citing managed services as their fastest growing line of business, outpacing hardware, software, professional services, support services, and even cloud solutions.

​​​​​As many companies are seeking to stake their claim in the success of this growth segment, they are also seeking to better understand these services—what they are, what their value is to their clients, and how they can give their P&L a boost by offering them. 

“Defining Managed Services” is the first step in helping to bring clarity to technology and services companies. This report will cover multiple service offerings that can fall under the umbrella of the TSIA definition of managed services, including:

  • Monitor/Notification Services
  • Operate Services
  • Optimize Services
  • Availability Management
  • Managed XaaS
  • Transformation Services

Authored By:

George Humphrey

Vice President and Managing Director, Service and Delivery Research and Advisory, TSIA

Jeff Connolly

Senior Director, Managed Services Research, TSIA

Publish Date: May 27, 2021

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