The State of Managed Services 2025

Key insights
Optimizing organizational structures
Break down silos and create customer-centric teams for seamless service delivery.
Driving value with customer success
Go beyond SLAs with outcome-driven frameworks that prove real business impact.
Evolving KPIs and best practices
Adopt modern metrics that align with customer success and business value.
Trusted by managed services leaders worldwide

























































CJ Steiner, Director of Integrated Services, CDW
Explore the TSIA Portal
Your free TSIA Portal account gives you access to the tailored insights, strategies, and tactics you need to grow your organization and career.