Innovation in a Standard Managed Service Offering and/or Catalog

Offered to Managed Services Members

This award is presented to the company that has most effectively implemented a specific, standard managed offering and/or standard managed service catalog that has fundamentally changed their company’s go-to-market model for products and services.

Overview: What You Did

Provide an overview of your innovation at a high level. Details* might include, among others:

  • Business/company challenges that led to the development of this solution
  • Customer challenges that led to the development of this solution
  • Description of internal challenges developing and launching this solution (e.g., offer, sales, channel conflict, product, delivery, finance, organizational, marketing)
  • Incentives for employees to encourage and reward desired business behaviors
  • The role of technology in the delivery of the solution such as agent and self-service diagnostics, or proactive alerting and problem resolution
  • How you overcame challenges and/or roadblocks
  • Lessons learned. What would you do differently next time? What can others learn from your journey?

Business Impact: How This Innovation Has Helped Your Company

Describe how this standard managed services offering or managed service standard service catalog has impacted business outcomes for your company. Provide supporting metrics*, such as:

  • New revenue growth
  • Bookings growth
  • Base revenue growth
  • Adoption of underlying technology
  • Improvement in contract closure rate
  • Improvement in profitability
  • Channel enablement
  • New partnerships
  • Measures of employee performance (productivity, satisfaction, headcount addition, turnover, etc.)

Customer Impact: How This Innovation Has Helped Your Customers

Describe how this practice has positively impacted your customers. Provide supporting evidence*, such as:

  • Customer satisfaction scores
  • Metrics related to consumption of products/services
  • Impact on your customers’ businesses and/or on their customers (e.g., improved ability to respond to their customers’ requests, enhanced operational efficiency, inventory reductions, etc.)
  • Customer testimonials
  • Reduction in customer incidents and/or outages
  • Improvements in return on investment of new technology
  • Improvements in total cost of ownership and/or operation of technology

Judging Criteria

Your application will be judged on the following criteria:

  • The Pacesetter Factor of Your Application: Is your application based on a compelling “best practice” and/or is it truly “innovative” in today’s technology industry?
  • Business Impact: How has this helped your company?
  • Customer Impact: How has this helped your customers?
  • The Cohesiveness of Your Application: Is there a single, end-to-end narrative that is easy to follow and supported by good examples and/or data? (i.e., business challenges, inception, creation, implementation, adoption, measurement, expansion, process, results, lessons learned, future projections)
  • The Effectiveness of Your Metrics: Do the metrics that you included adequately support the story that you are telling and are they organized and presented well?

* These are suggestions only, provided to give an idea as to the appropriate type and level of detail. This is not a comprehensive list nor intended to limit your response in any way.