Welcome to the TSIA Blog

Discover what support services are and why they’re essential to your company’s success. Learn how to build a world-class support organization that improves efficiency, customer loyalty, and business growth.

Learn how TSIA’s DARE framework—Design, Activate, Realize, Evolve—replaces LAER for the AI era. Discover why success now depends on services, outcome realization, and continuous value optimization.

AI is redefining profitability in technology services. Learn how to retool your services portfolio, adopt outcome-based pricing, and lead in the Era of AI with TSIA’s frameworks for AI Economics™ .

Discover the key insights from George Humphrey’s TSIA World Envision keynote, “The Future of Technology Services.” Learn how AI is redefining service portfolios, introducing new categories, transforming operations, and driving the era of outcome-based, value-driven services.

AI is reshaping how technology companies grow and make money. Explore insights from J.B. Wood’s TSIA World ENVISION keynote to learn how AI Economics™ is redefining profitability, pricing, and the role of services in the new era of technology.

Discover how AI is transforming the economics of the tech industry. In The Race to Profitability in AI Economics™, TSIA’s Thomas Lah explains why success depends on rethinking pricing, profitability, and services in the era of AI-driven business models.

Discover how AI Economics™ is reshaping profitability across the tech industry. Learn why legacy business models are collapsing, how services are evolving, and what it takes for your organization to compete in the AI era.

Discover how Dell used AI to transform support operations. Read this TSIA case study on predictive, proactive service and real-world AI applications.

Compare Gartner with top competitors like Forrester, IDC, McKinsey, Deloitte, TSIA, and G2. See pricing, strengths, and which firm is the right fit.