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Welcome to the TSIA Blog

Want to stay up to date on the latest industry trends and developments impacting the technology and services space? You’re in the right place.

The State of Customer Success 2026: Proving Value in the Age of AI Economics™

Customer success is evolving in 2026. Learn how AI Economics™, data unification, and value-driven customer success models reshape retention, ROI, and growth.
Darlene Kelly
February 11, 2026
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State of the Technology Industry 2026: Why Mastering AI Economics™ Is Now Mandatory

The State of the Technology Industry 2026 reveals why AI adoption isn’t enough and how mastering AI Economics through outcomes, services, and new pricing models determines profitability.
Cross-Functional
AI Economics
Thomas Lah
February 5, 2026
February

State of Managed Services 2026: Why Service Is Now the Engine of AI Economics™

AI is reshaping managed services in 2026. Learn why services—not tools—now power AI Economics™, and how MSPs must rethink ROI, pricing, and operations to drive profitable growth.
Managed Services
Managed Services
Luke Ronkowski
February 4, 2026
February

The State of Channel Partnerships 2026: How AI Is Reshaping Partner-Led Growth and Retention

Learn how AI is reshaping partner strategy by fixing misaligned metrics, enabling predictive partner intelligence, and shifting profitability to high-margin services.
Customer Growth and Renewal
Customer Growth and Renewal
Jared Raftery
January 29, 2026
January

State of Technology Services 2026: The AI Services Revolution Has Begun

AI is reshaping technology services in 2026. Learn why services, outcomes, and new pricing models are critical to AI profitability in the Services Era.
All Research Areas
AI Economics
George Humphrey
January 28, 2026
January

The State of Field Services 2026: How AI Restores Humanity

The 2026 State of Field Services shows how AI breaks the cost-center cycle, shifts focus from utilization to absorption, and restores humanity to field services.
Field Services
Field Services
Roy Dockery
January 23, 2026
January

State of Education Services 2026: From AI Efficiency to Measurable Impact

Explore how education services must shift from automation-first efficiency to a transformation-first model in 2026—proving ROI, scaling AI, and driving adoption, retention, and revenue.
Education Services
Education Services
Janice Lee
January 22, 2026
January

The State of Professional Services 2026: Why PS 2.0 Is No Longer Optional in the AI Economics™ Era

Discover why professional services must evolve to PS 2.0 in the AI Economics era—and how scalable, outcome-based delivery determines who captures value in 2026.
Professional Services
AI Economics
Bo DiMuccio
January 16, 2026
January

Pricing-Led Transformation: Why AI Forces You To Rethink Pricing First

Discover why AI forces pricing-led transformation, how pricing decisions reshape financial and service models, and what it takes to build profitable AI economics.
All Research Areas
AI Economics
Thomas Lah
January 15, 2026
January

Forrester Competitors: Best Alternatives To Consider in 2026

Explore top Forrester alternatives like Gartner, IDC, TSIA, Everest Group, and 451 Research. Compare pricing, features, and strengths to find the right fit.
Cross-Functional
TSIA
January 9, 2026
January

Breaking Down the Barriers

The TSIA World ENVISION 2023 conference is around the corner, promising insights and new ideas. This year, at the ARIA Resort & Casino, from October 16-18, we're honing in on the theme: "Silo Busting for Profits and Growth.
Steve Frost
November 30, 2023

Breaking Down the Barriers

The TSIA World ENVISION 2023 conference is around the corner, promising insights and new ideas. This year, at the ARIA Resort & Casino, from October 16-18, we're honing in on the theme: "Silo Busting for Profits and Growth.
Steve Frost
November 30, 2023

Breaking Down the Barriers

The TSIA World ENVISION 2023 conference is around the corner, promising insights and new ideas. This year, at the ARIA Resort & Casino, from October 16-18, we're honing in on the theme: "Silo Busting for Profits and Growth.
Steve Frost
November 30, 2023

Breaking Down the Barriers

The TSIA World ENVISION 2023 conference is around the corner, promising insights and new ideas. This year, at the ARIA Resort & Casino, from October 16-18, we're honing in on the theme: "Silo Busting for Profits and Growth.
Steve Frost
November 30, 2023

Breaking Down the Barriers

The TSIA World ENVISION 2023 conference is around the corner, promising insights and new ideas. This year, at the ARIA Resort & Casino, from October 16-18, we're honing in on the theme: "Silo Busting for Profits and Growth.
Steve Frost
November 30, 2023

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