Welcome to the TSIA Blog

Discover the key insights from George Humphrey’s TSIA World Envision keynote, “The Future of Technology Services.” Learn how AI is redefining service portfolios, introducing new categories, transforming operations, and driving the era of outcome-based, value-driven services.

AI is reshaping how technology companies grow and make money. Explore insights from J.B. Wood’s TSIA World ENVISION keynote to learn how AI Economics is redefining profitability, pricing, and the role of services in the new era of technology.

Discover how AI is transforming the economics of the tech industry. In The Race to Profitability in AI Economics, TSIA’s Thomas Lah explains why success depends on rethinking pricing, profitability, and services in the era of AI-driven business models.

Discover how AI Economics is reshaping profitability across the tech industry. Learn why legacy business models are collapsing, how services are evolving, and what it takes for your organization to compete in the AI era.

Discover how Dell used AI to transform support operations. Read this TSIA case study on predictive, proactive service and real-world AI applications.

Compare Gartner with top competitors like Forrester, IDC, McKinsey, Deloitte, TSIA, and G2. See pricing, strengths, and which firm is the right fit.

Discover TSIA’s Research Journey: From Metrics to Machine Learning—Reinventing Customer Health Models. Learn why outdated health scores fail, how AI-driven models improve churn prediction, and follow along in the TSIA Portal for ongoing insights, reports, and frameworks.

Per-user pricing is dying, and AI natives are burning billions with no path to profit. Discover why services—not technology—will determine who wins the AI era. TSIA reveals the frameworks incumbents need to dominate.

Discover six predictions for how AI Economics is reshaping tech services—why SaaS complacency is over, services are being refactored, and how your company can adapt to outcome-based growth.