Partner with TSIA
TSIA Giving Program
Service Revenue Generation
XasS Channel Optimization
XaaS Product Management
Become a Member
XasS Speaking Engagements
Infront Consulting & Management
Developing global go-to-market strategies to push technology services, especially managed services sales, frequently leads to a complex and resource-consuming development process, all too often with disappointing results. The best approach is a clearly structured, “fast-track” method that encourages teamwork, which has been proven to result in new ideas and strategies, and in some cases, increased sales. Today I will be discussing how to create a successful go-to-market strategy using Wincor Nixdorf as a case study example as a company who benefitted from our method.
To optimize your go-to-market strategies, you have to address four major areas of concern:
When it comes to developing a strategy, you have the option of two different approaches you can follow, both of which have their advantages and disadvantages.
While both approaches are common, in many cases they may not yield the desired results. Additionally, common approaches don’t always leave enough room for made-to-measure strategies that are customized for your business. Therefore, these common approaches can lead to ordinary strategies that are often executed by other competitors, and your company may fail to shape the global and local markets for managed services.
Our proposed four-step, workshop-based approach offers a proven and fresh methodology to develop a successful go-to-market strategy for technology services.
The first step is to screen and collect existing data for selecting focus markets, and then develop an encouraging pre-structure of market situations. Based upon this structure, we then interview and engage with the workshop participants. One attendant, Richard Schlauri, vice president of Global Outsourcing & Managed Services at Wincor Nixdorf states, "In our case, the market perspective proposed by Infront really pushed us to change our view of both our clients as well as our competitors."
To facilitate and gather market insights, we utilize an energizing tool: a 3D “situation desk.” Using a collaborative approach that gives us a cross-divisional perspective, we can then analyze the market and identify the strategies of competitors, significant industry trends, and potential partners. This consolidated view also reveals promising targets, which we can prioritize by evaluating potentials against expected benefits.
"We implemented this approach for selected markets, ranging from relatively mature European and North American markets to developing ones in Southeast Asia,” Schlauri says. “The innovative approach brought all our relevant people, local market experts, and required internal partners, as well as sales representatives of key accounts, together at one desk. This facilitated an intensive discussion, which led to an inspiring and shared view on the market in the end."
After having conducted the local go-to-market workshops, overlapping global growth patterns are identified, checked against portfolio planning, and aligned with the company’s overall strategy. Based upon these results, we then define focus markets and develop a made-to-measure action strategy on both a local and global level.
As clear communication is an important part of the successful implementation of this plan, we realign the strategy with both the priority focus markets as well as non-prioritized regions using a consolidated form of the “situation desk.” To accelerate implementation, we create managed service blueprints for the prioritized core services to be targeted.
This concentrated approach ensures a very resource-efficient development and go-to-market strategy for your business. This format, which involves relevant partners and utilizes an innovative tool to achieve one shared market perspective, leads to clear commitments and a better chance of successful strategy implementation.
Following this approach, our clients efficiently achieved significant results in the following areas:
Unless internal stakeholders are fully committed, it is impossible to convince existing and prospective customers. Schlauri concludes, "By conducting the local workshops, we achieved a much higher level of commitment and created required momentum to push our services.”
By leaving behind common processes and following a fresh, clearly structured approach, a go-to-market success of managed services can be facilitated. Beyond this, project experiences reveal that an innovative and easy-to-follow process leads to an even more important success factor: momentum by real commitment.
Post Date: October 17, 2014
Thomas Sindemann is Managing Partner of Infront Consulting & Management, an independent consultancy, located in Hamburg, Germany. Thomas has years of experience in distribution and marketing from working at a leading manufacturer of consumer goods and also as a Management Consultant with a major international consulting firm. With this foundation of extensive business experience, he is able to offer clients expert support in repositioning technology and service providers in their respective markets – as well as help them execute strategies until a client’s transformation is complete. Infront is a TSIA Consulting Alliance Partner.
The Technology Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.