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On Demand Webinar

Using AI to Enhance Field Service Technicians Productivity and Efficiency

Are your field technicians overburdened with paperwork, travel, and complex tasks? Artifical Intelligence (AI) is being put to work across industries and roles to improve business outcomes, but how can it help streamline technician workflows, boost efficiency, and transform field service operations?

From case and work order summarization, to increased first-time fix rates, AI’s role in field services can empower meaningful work for field technicians and support the delivery of efficient, high-quality customer service.

Join us Thursday, November 2 for a highly interactive session to discuss how AI can play a pivotal role in the future of field services. You’ll hear insights on how organizations can:

  • Drive automation to enhance the customer and agent experience
  • Improve the day-to-day role of field service teams and managers
  • Increase field technician efficiency and first-time fix rates

We’re looking forward to seeing you there!


Presented By:

John Ragsdale

Distinguished Researcher, VP Technology Ecosystems, TSIA

Bulent Cinarkaya

VP & GM, Field Service Management, ServiceNow

Brian Philbin

Senior Advisory Solutions Consultant, Field Service Management, ServiceNow

Publish Date: November 2, 2023