Discover the top field services questions asked in TSIA Intelligence and get expert-backed insights on engineer utilization, productivity tracking, and service optimization. Discover how to enhance your operations with data-driven insights from TSIA.

Explore TSIA’s Evolution of Field Services Research Journey to learn how organizations are leveraging strategic partnerships and the gig economy to scale operations, maintain service quality, and manage workforce challenges. Join the journey for insights and best practices.

Discover the key trends shaping field services in 2025. Learn how technology, workforce evolution, and service optimization transform the industry and what your organization must do to stay ahead.

Discover how AI can bridge the knowledge gap in the field services industry as seasoned technicians retire. Explore key challenges, risks, and solutions to empower the next generation of technicians and drive operational success.

Field services refers to any work conducted at a customer site where your products are installed. For example, in the enterprise IT, industrial equipment, and healthcare technology industries, field services involves managing the installation, maintenance, or repair of hardware or equipment installed “in the field”.

Throughout 2023, field service leaders faced many challenges influenced by economic uncertainties, the omnipresence of artificial intelligence (AI), and the day-to-day intricacies of overseeing essential organizations.

Staying ahead of the curve is essential for business success in 2024. “The State of Field Services 2024” report delves into the crucial trends shaping the field services industry this year so that you have the insights you need to succeed.

Free-to-fee models, transitioning from traditional license sales to subscription-based business models, hardware, software, AI, and services.

Original equipment manufacturers (OEMs) have a golden opportunity to boost recurring revenues. Yet, as with every opportunity, there come challenges.