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Technology Consumption and Data Analytics
Create data-driven, value-add services to improve efficiency, increase customer adoption, and help customers achieve specific outcomes.
Technology and Services Business Challenges
We know what’s trending in technology and services.
At TSIA, we understand the true value that lies within your data assets, as well as the hurdles to realize a return on investment. Our detailed analysis of the technology and services industry has identified a set of top analytics business challenges that we address as part of membership in any of our research areas.
Expand to view the top technology and services business challenges +
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Profit Trends
Are technology companies more or less profitable today than they were five years ago?
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Industry Performance Data
What are the performance trends for the technology industry? How are revenues, margins, and profits trending?
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Learning About Consumption Analytics
How are technology companies implementing the emerging tactic of using consumption analytics to drive consumption economics?
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Adoption Monitoring & Health Score
How do I monitor customer usage and create effective usage scorecards?
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High ROI Questions for Consumption Analytics
What are the high-ROI questions that technology and service organizations can answer using consumption analytics?
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Predictive and Prescriptive Analytics
How do we leverage predictive and prescriptive analytics to optimize our platform and provide value to customers?
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The Data Handshake
How to get access to and efficiently/securely manage partner and consumer data streams.
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Analytics Tools
What tools are available for connecting, analyzing, and mining often disparate data sources?
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Leveraging Product Usage and Consumption Analytics to Improve Support Offerings
How are companies leveraging actual customer usage data to inform new service offerings?
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Monetization of Consumption Analytics
How do we monetize investments in consumption analytics? What types of consumption data-driven apps and services will customers value the most?
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Organization of Analytics
How do tech companies structure their analytics organization? What functions need to be resourced in a mature services business? Do analytic resources report into functional, department, or corporate level leaders?
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Consumption Dashboards
What consumption and adoption metrics should my organization track?
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Data Collection for Learning Analytics
What customer consumption and learning data are education organizations collecting, how is that data collected and how is it being applied to the education business?
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How to Leverage Unstructured Data
How do we gain insight from unstructured data such as chat, logs, social? Further, how do we operationalize these insights with applications such as chat bots, leading indicators of CSAT, and prescriptive scripts for employees?
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Internet of Everything
How is product connectivity changing technology business models?
Experience Our Research
Get a glimpse into our vault of board-ready data insight and thought leadership applicable to all areas of technology and services.
These foundational papers, webinars, and conference presentations explore how to increase your top-line revenue growth and achieve ROI through the strategic use of TSIA data.
Research Report
Data-Validated Benchmarking: Actionable Tech Industry Insights
This report provides details on TSIA's current benchmarking methodology.
Research Report
TSIA Consumption Analytics Framework
Learn how to develop a framework for building an analytics capability within an organization.
Research Report
2019 Analytics Technology Stack Quick Poll Results
This dataview provides an overview of the Analytics Technology Stack Quick Poll results.
Data View
Adoption, Consumption, and Outcome Metrics Survey Results
Results of the Adoption, Consumption, and Outcome Metrics Survey.
Research Report
Leveraging Unstructured Data: Quick Poll Findings
TSIA Quick Poll results assessing where members stand with unstructured data analysis, i.e., extracting and leveraging insights from text, audio, etc.
Research Report
The ROI of Consumption Analytics
Results of a TSIA Quick Poll to assess how members are tracking analytic investments and to gauge the impact of this critical capability.
Consumption Analytics
TSIA Consumption Analytics Objectives
Starting with objectives, the TSIA Consumption Analytics Framework helps members develop an analytics capability to enable successful B4B processes.
Consumption Analytics
Tell Us About Your Analytics Projects
Help us better understand your current analytic initiatives. The better we understand current goals, the more we can tailor our research to your needs
Quick Tool
Customer Success ROI Calculator
Use TSIA’s benchmark-validated Customer Success ROI Calculator to see how compounding customer churn is limiting your potential revenue growth.
Quick Tool
Education Services ROI Calculator
Make benchmark-validated adjustments to your education services pricing, discounting, and bundling practices.
Quick Tool
Expand Selling ROI Calculator
Use TSIA’s benchmark-validated Expand Selling ROI Calculator to maximize lead generation opportunities at fraction of your current costs.
Quick Tool
Field Services ROI Calculator
Use TSIA's benchmark validated Field Services ROI Calculator to set achievable goals for reducing your total incident cost.
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Access a Peer Network Like No Other
Learn about the latest best practices from TSIA’s Data Analytics Champions.
Our Data Analytics Champions group is an active community of member organizations that share a common interest in analytics. The findings from their quarterly discussions on emerging trends, analytics initiatives, challenges, and best practices directly contribute to the creation of new member resources in the area of analytics research.