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Conference Presentation

The Rise of Digital to Scale Customer Success

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Many organizations are struggling with scaling customer success. TSIA research discusses six (6) pillars of scaling a customer success organization but one, in particular, stands out. There have been massive changes in the industry – one of which is the inclusion of digital in the customer experience and engagement. The power and value of digital technology has been vastly underutilized until now. Research is showing a massive shift to leverage digital capabilities for customer engagements and scaling customer success. Is your organization a leader, follower, or uninformed in the shift to digital? Come join Stephen Fulkerson, TSIA’s Vice President of Customer Success Research, as he shares the latest research on the digital customer experience that is shaping the customer success community. Learn how other organizations are leveraging the digital customer experience to shape their engagement strategies while making the right decisions to improve the customer experience with the resources available in hand.

Presented By:

Stephen Fulkerson

VP, Customer Success Research, TSIA

Publish Date: October 19, 2021

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