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Many organizations are struggling with scaling customer success. TSIA research discusses six (6) pillars of scaling a customer success organization but one, in particular, stands out. There have been massive changes in the industry – one of which is the inclusion of digital in the customer experience and engagement. The power and value of digital technology has been vastly underutilized until now. Research is showing a massive shift to leverage digital capabilities for customer engagements and scaling customer success. Is your organization a leader, follower, or uninformed in the shift to digital? Come join Stephen Fulkerson, TSIA’s Vice President of Customer Success Research, as he shares the latest research on the digital customer experience that is shaping the customer success community. Learn how other organizations are leveraging the digital customer experience to shape their engagement strategies while making the right decisions to improve the customer experience with the resources available in hand.
VP, Customer Success Research, TSIA
Publish Date: October 19, 2021
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.