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The Hard Truth About Mastering Change Management
Learn how leaders can maximize customer value and business growth in 2025 and beyond.
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Overview
Challenges
Summary
Key takeaways
Reframing Change Management:
Rather than viewing change as a linear process, companies should focus on building a culture that adapts to continuous change.
Engagement Over Resistance:
Employees often resist change because it's seen as episodic; fostering a culture of acceptance can decrease this resistance.
Empowerment Through Stories:
Share success stories from early adopters to motivate and encourage others within the organization.
Data as a Support Tool:
While data informs decisions, it is essential to acknowledge that it often serves as a backstop for leadership rather than a true motivator for change.
Accountability Culture:
Establish a culture of accountability to drive engagement, ensuring that everyone actively participates in the change process.
Podcast speakers

Thomas Lah
Executive Director and Executive VP, TSIA

Jessica Kriegel
Chief Scientist of Workplace Culture, Culture Partners
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