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Podcast

The Hard Truth About Mastering Change Management

Learn how leaders can maximize customer value and business growth in 2025 and beyond.

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March 21, 2025

1:00 PM EST / 10:00AM PST

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Overview

Challenges

Businesses often struggle to move beyond treating change management as a one-time event, needing to build cultures of continuous change, align leadership on strategy, foster accountability, and engage employees throughout transitions.

Summary

The podcast delves into the critical theme of change management, particularly emphasizing the necessity of adapting to continuous change in business environments. It suggests that traditional approaches often fall short, and encourages organizations to foster a culture ready for ongoing transformation. The host and guest explore strategies to shift mindsets, enhance employee engagement, and promote accountability to facilitate effective change management.

Key takeaways

Reframing Change Management:

Rather than viewing change as a linear process, companies should focus on building a culture that adapts to continuous change.

Engagement Over Resistance:

Employees often resist change because it's seen as episodic; fostering a culture of acceptance can decrease this resistance.

Empowerment Through Stories:

Share success stories from early adopters to motivate and encourage others within the organization.

Data as a Support Tool:

While data informs decisions, it is essential to acknowledge that it often serves as a backstop for leadership rather than a true motivator for change.

Accountability Culture:

Establish a culture of accountability to drive engagement, ensuring that everyone actively participates in the change process.

Podcast speakers

Thomas Lah

Executive Director and Executive VP, TSIA

Jessica Kriegel

Chief Scientist of Workplace Culture, Culture Partners

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