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Conference Presentation

The Criticality of Digitalization in Driving Customer Outcomes and Reshaping Services Delivery

This report is for Field Services members only

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This is the fourth checkpoint in a series of TSIA World sessions, as Schneider Electric discusses its mission to transform its Services organization from passive, reactive, and maintenance-centric to be more proactive, data-driven, and outcome-focused. At the last TSW conference, Schneider discussed the increasing pace of its transformation, introducing its new “outcomes pyramid” model as it enters "Horizon Two" of its five-year strategic plan. Central to the “outcomes pyramid” model is the collection, analysis and utilization of data – both from customers and within the Service provider’s own operating model. This session will discuss the role of data and digitalization with customers and for business operations. Join the session to gain real insights (good, bad, and ugly) from an industrial equipment manufacturer making ongoing, critical changes to its business model.

Presented By:

Alex Gershman

Head of Strategy and Innovation, US Services, Schneider Electric

Alban Cambournac

VP, Digital Services, North America, Schneider Electric

Publish Date: May 27, 2022

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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