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Tech Sales Guide to Subscription-Based Business Models

Learn the basics of selling subscriptions based contracts in X-as-a-service offerings from hardware and software to technology services.
CRO Council
For managers
Steve Frost
July 16, 2019
July

3 Tips for a Successful Professional Services Organization

Find out how successful professional services organizations are defending their existing product-focused business while adapting to industry trends.
Professional Services
For Department Leaders
Bo DiMuccio
July 10, 2019
July

Reducing Support Attrition and Increasing Employee Engagement

Reduce employee attrition with a successful employee loyalty program. Customer Support organizations are facing a critical problem when it comes to finding skilled employees.
Support Services
For managers
Vele Galovski
June 18, 2019
June

How to Grow Maintenance and Support Revenues

Optimize your support revenue outcomes by attaching new contracts, support contract renewal, and upselling to premium support.
Customer Growth and Renewal
For executives
Hal Stanley
June 11, 2019
June

Scaling B2B Customer Success Operations

Digital Customer Success: Six opportunities for scaling your B2B customer success organization. Technology, Partners, and more.
Customer Success
For Department Leaders
Stephen Fulkerson
May 16, 2019
May

The XaaS Value Stream and Saas Systems Thinking

Product Management can use the XaaS Value Stream Framework to ensure success in the Xaas Anything-as-a-service business model.
Offering Management
For executives
Hal Stanley
May 14, 2019
May

Achieving Scalable Annual Recurring Revenue Growth (ARR)

Find out how product leaders can scale Annual Recurring Revenue (ARR) growth in an XaaS (anything-as-a-service) business model.
Offering Management
For executives
Hal Stanley
April 25, 2019
April

Your Guide to Building a Support Staff/Help Desk Team

Hiring a help desk team? TSIA's guide will help you learn tech support and help desk staff recruiting and hiring best practices.
Support Services
For managers
Vele Galovski
April 9, 2019
April

How to Increase Revenue Responsibility Within Customer Success

Should Customer Success own some portion of your company’s revenue? In this post, I’m going to share the reason why, and offer 3 tips you can use to get started.
Customer Success
For Department Leaders
Stephen Fulkerson
April 4, 2019
April

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