Over the past few years, there's been a significant increase in the amount of service revenue coming from managed services, making it the fastest growing service line in the technology industry. With so much growth and activity, it’s important that all managed services providers understand exactly which critical metrics and managed services KPIs (key performance indicators) they should be monitoring to track their overall performance, as well as how those figures will evolve over time.
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From TSIA's Managed Services Benchmark Survey, we collected data from over 50 hardware, software, and non-manufacturer (non-OEM) companies to measure their performance and growth in managed services. This managed services infographic provides a snapshot of 3 of the most crucial managed services KPIs and metrics the benchmark survey tracks that every MSP should be monitoring, and how companies within each category are performing. How does your company compare? I’ll be talking in detail about these and other metrics and KPIs you should be monitoring and how they've changed in the past 12 months in my upcoming webinar, “TSIA Managed Services Trend Analysis.”
Watch my webinar, “TSIA Managed Services Trend Analysis,” to learn about even more managed services KPIs and key metrics that today's managed services providers should be measuring and how we've seen them evolve over the past year.
Post Date: July 28, 2016
George Humphrey, is the vice president of research, Managed Services, for TSIA. He is a networking and communications industry veteran of over 20 years with extensive experience in managed infrastructure and application services. Throughout his career, he has held several leadership positions in managed services, including global strategy, product line management, marketing, operations, and client management.
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