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Service Level Agreements (SLAs) are changing, and the need for excess capacity to meet them is a crucial topic our members grapple with daily. How do we justify that capacity, and what activities can we add to direct hours to help build a sustainable financial model for Field Services? The LAER model is the framework to guide us.
Join us for this 45-minute webinar as we discuss how to use TSIA’s LAER (Land, Adopt, Expand, Renew) model to help your Field Services organization optimize capacity planning and workforce management.
By attending this session, you’ll learn:
VP, Support and Field Services Research, TSIA
Director, Field Services Research, TSIA
Publish Date: November 2, 2021
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.