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With today's consumers increasingly looking for self-service options to answer their questions rather than having to call a help center, it's more important than ever for businesses to have a platform where customers can get answers in real time.
However, it’s critical for businesses to sport a support team that can positively influence the customer experience and overall satisfaction. After all, there’s nothing more powerful at turning around a bad customer experience than a highly competent customer success representative who can quickly and fully answer questions.
Join TSIA’s George Humphrey and Yext’s Duane Forrester as they discuss such critical customer success topics as:
We look forward to seeing you there!
Distinguished VP & Managing Director, Offering and Delivery Research and Advisory, TSIA
VP, Industry Insights, Yext
Publish Date: November 16, 2023
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at 800-876-6511 or we can call you.