In order to provide complete functionality, this web site needs your explicit consent to store browser cookies. If you don't allow cookies, you may not be able to use certain features of the web site including but not limited to: log in, buy products, see personalized content, switch between site cultures. It is recommended that you allow all cookies.

This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

On Demand Webinar

Exceeding Customer Demands While Balancing Team Workload

With today's consumers increasingly looking for self-service options to answer their questions rather than having to call a help center, it's more important than ever for businesses to have a platform where customers can get answers in real time. 

However, it’s critical for businesses to sport a support team that can positively influence the customer experience and overall satisfaction. After all, there’s nothing more powerful at turning around a bad customer experience than a highly competent customer success representative who can quickly and fully answer questions.

Join TSIA’s George Humphrey and Yext’s Duane Forrester as they discuss such critical customer success topics as:

  • How to align your web experience with the best user experience
  • The potential impacts of bringing on skilled customer success experts
  • The benefits of a cohesive search ecosystem that makes your complete documentation, information, and product/service data available to your CS team

We look forward to seeing you there!

 

Presented By:

George Humphrey

Distinguished VP & Managing Director, Offering and Delivery Research and Advisory, TSIA

Duane Forrester

VP, Industry Insights, Yext

Publish Date: November 16, 2023