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Upcoming Webinar

Eliminating Customer Journey Friction with Preventive Support

Join us January 10, 2023

11:00 AM PT / 2:00 PM ET

Removing friction from customer journeys with preventive support care is how leading SaaS businesses increase renewals and expansions. Delighting customers may create “feel good” moments but has low impact on repeat business. Preventive care comes from a combination of both support agents and success managers taking action and also from AI-automated engagement within the product.

Join Santosh Addanki, Senior Director, PayPal, Somya Kapoor, CEO and Co-Founder of TheLoops, and John Ragsdale, TSIA’s Distinguished Vice President of Technology Ecosystems, as they discuss preventive care strategies for SaaS that drive customer loyalty and repeat business.

 

Presented By:

John Ragsdale

Distinguished Researcher, VP Technology Ecosystems, TSIA

Santosh Addanki

Senior Director, PayPal

Somya Kapoor

CEO, Cofounder, TheLoops

Publish Date: January 10, 2023