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There’s no question about it: a data-driven customer engagement strategy should be a top priority for organizations looking to drive efficient growth. Collecting and sharing data at key points in the customer lifecycle is critical to break down silos and enable stronger collaboration between functions like customer success and support.
TSIA research shows a positive support experience is linked to higher renewal rates, making it essential for success teams to leverage support data and enable more effective and proactive outreach along the entire customer journey.
In this webinar, Gainsight CEO Nick Mehta joins SupportLogic Founder and CEO, Krishna Raj Raja, to discuss how organizations can strengthen their customer engagement strategy and improve renewals and expansion revenue with AI. Join this webinar and learn how you can:
Distinguished Researcher, VP Technology Ecosystems, TSIA
Founder & CEO, SupportLogic
Publish Date: November 30, 2023
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at 800-876-6511 or we can call you.