Aligning Support and Success with AI to Improve Customer Retention

There’s no question about it: a data-driven customer engagement strategy should be a top priority for organizations looking to drive efficient growth. Collecting and sharing data at key points in the customer lifecycle is critical to break down silos and enable stronger collaboration between functions like customer success and support.

TSIA research shows a positive support experience is linked to higher renewal rates, making it essential for success teams to leverage support data and enable more effective and proactive outreach along the entire customer journey.

In this webinar, Gainsight CEO Nick Mehta joins SupportLogic Founder and CEO, Krishna Raj Raja, to discuss how organizations can strengthen their customer engagement strategy and improve renewals and expansion revenue with AI. Join this webinar and learn how you can:

• Better align support and success teams to improve the customer experience
• Leverage predictive and generative AI to power your customer engagement strategy
• Make a stronger business case for investing in AI with IT and finance