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Customer Success
Ensure technology adoption and deliver customer business outcomes.
Education Services
Optimize learning to drive customer engagement and product adoption.
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Use services teams to grow revenue with existing customers.
Field Services
Optimize field service delivery and drive digital transformation with IoT and Big Data.
Managed Services
Grow and scale your Managed Services business.
Professional Services
Optimize your project delivery and consulting services.
Service Revenue Generation
Develop, attach, and renew recurring service offers.
Subscription Sales
Sell technology-as-a-service and subscription-based offers.
Support Services
Optimize and transform Support organizations to provide next-generation service.
XaaS Channel Optimization
Evolve your channel and partner model to drive as-a-service revenue growth.
XaaS Product Management
Optimize product management for as-a-service success.
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All Speakers
Bo Di Muccio
Dave Young
George Humphrey
Harald Kopp
J.B. Wood
Jeff Connolly
Jeremy DalleTezze
John Ragsdale
Judith Platz
Julia Stegman
Laura Fay
Maria Manning-Chapman
Phil Nanus
Steve Frost
Thomas Lah
Vele Galovski
All Research Practices
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On Demand Webinar
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All Business Challenges
Accelerate XaaS Time To Revenue
Account Segmentation
Aligning Service Strategy
Best Practices for Managing Base Client Revenue Contracts and CSAT
Build or Optimize a PMO
Building Premium/Platinum Support Offerings
Building the Business Case for Expand Selling
Calculate and Manage Utilization
Channel Sales For Subscription Offers
Charter of Customer Success
Compensation Models to Drive Upsell & Cross-Sell
Compensation Models Used to Drive Growth of Support Services
Content Development Strategy
Creating an Executable and Measurable Managed Services Strategy
Creating Differentiated Field Service Offers That Increase Customer Value
Creating Fee-based Customer Success Services
Creating Standard, Repeatable Offers for Managed Services
Customer Activity Capture
Customer Engagement Models to Drive Upsell & Cross-Sell
Customer Growth in XaaS
Customer Lifecycle Revenue Optimization
Customer Satisfaction Metrics for Support Services
Customer Success Compensation Strategies
Customer Success for Partners
Customer Success Technology
Customer Transition to XaaS
Defining a Managed Services Organization Structure
Defining Market Focused Managed Services Offers
Designing for Adoption
Developing Outcome Based Service Offerings
Education Services Business Model
Education Services Metrics
Education Services Strategy
Effective Managed Services Sales Quote Processes
Effective Resource Management
Effective Services Engineering
Efficient Sales Models
ES Pricing Practices & Policies
Essential Cross Organizational Handshakes
Establishing, Building, and Deploying a Certification Program
Evolving ES Delivery Models
Field Service Utilization
Finding Service Upsell Opportunities through Data and Analytics
Free vs. Fee-Based Education Offerings
Frictionless Renewal Landscape
From On-Premise to the Cloud
Functional Alignment For Subscription Selling
Funding a Customer Success Organization
Gaining Cross-Functional Collaboration for Expand Selling
Getting Started with Expand Selling
Growing Service Revenue with Expand Selling
High Cost of Sales for XaaS Offers
How to Implement Proactive and Preventative Technologies
Impact of XaaS on Sales Organization Structure
Improve Customer Experience
Improve PS Pricing
Improve the PS Partner Management Function
Improving Field Service Customer Satisfaction Ratings
Increased Service Efficiency with IOT
Increasing Support Attach Rate for Support Contracts
Key Performance Indicators (KPIs): Customer Success
Key Performance Indicators (KPIs): Managed Services
Key Performance Indicators (KPIs): Professional Services
Key Performance Indicators (KPIs): Support Services
Knowledge Management Best Practices
Latest Field Service KPIs and Metrics
Launch a Lead Generation Program with Services and Customer Success
Launching New Service Offerings
Lead Generation Best Practices for Services and Customer Success
Leveraging Account Intelligence and Analytics for Customer Growth
Leveraging Social Platforms
Managed Services Go To Market Strategies
Managed Services Operational Processes
Managed Services Optimal Delivery Structure
Managed Services Pricing Methodologies
Managed Services Relation to XaaS
Managed Services Sales Team Org Structure
Managed Services Tools and Platforms
Managed Services Vs Professional and Support Services
Market Segmentation for XaaS Offers
Maximizing Productivity Through Mobility Tools
Monetizing Customer Success Offerings
New Business Win Rate
New PS Offerings for XaaS
Offer Development Practices
Optimize and Align PS Strategy
Optimize Customer Processes with IoT
Optimize Project Delivery Quality and Consistency
Optimize PS Compensation
Optimize PS Organizational Structure
Optimize PS Technology and Tools
Optimize the PS Business Model
Optimizing Customer Acquisition Cost
Optimizing Renewal Rates for Subscription Plans
Optimizing Renewal Rates for Support Contracts
Optimizing Support Compensation Structures and Policies
Outcome-Based Selling
Outsourcing Field Services to a 3rd Party Provider
Product Management Technology Stack
PS Sales Best Practices
Realized Price and Average Discount for ES Offerings
Reducing On-Site Incident Labor Costs
Reducing Spare Parts and Logistics Costs
RMA and Advanced Exchange Best Practices
SaaS Support Model
Sales Compensation Models for XaaS
Segmenting Upsell & Cross-Sell Responsibilities
Selling Standard Subscription Offers
Service Revenue Through Channel Partners
Setting the Target Economic Engine
Skills and Professional Development for SS Staff
Staffing a Customer Success Organization
Subscription Model Definition
Support Channel Mix
Support Dashboard Examples
Support Organizational Structures
Support Service Pricing Strategies
Talent Management Strategies to Enhance Retention of Field Service Staff
Top Trends for Self-Service
Transitioning from HW to HW+SW Model
Trends in Content Development
Upselling to Premium Service with FS personnel
Uptelling and Key Message Delivery through Services and Customer Success
XaaS Offer LifeCycle
XaaS Pricing
XaaS Product Management Goals & Objectives
XaaS Product Management Organizational Design
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