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Research Report

The Engine of the XaaS Offer Train: Customer Requirements

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This paper introduces a framework for helping product and service teams align their XaaS offer creation process. It focuses on understanding customer requirements and provides content to answer the following questions:

  • What are the key inputs and outputs when defining the requirements for compelling XaaS offers?
  • How can companies assess solution capabilities against market opportunities?

Authored By:

Thomas Lah

Executive Director, TSIA

Publish Date: May 6, 2019

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