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Research Report

Top Six Steps for Defining and Tracking Utilization

The concept of utilization is one of the key building blocks of any profitable professional services organization.

To run a PS business, managers must understand how productive their consulting staff is. Billable utilization is a key indicator of that productivity, yet many companies continue to debate the appropriate way to calculate this fundamental metric.

  • What number should be used when determining the total available hours for each consultant?
  • Should the total available hours be modified from country to country to accommodate variances in holidays, vacation, and workweek policies?
  • If there is no standard way to calculate utilization, how can geographies compare productivity?
This checklist outlines TSIA's recommended methodology for calculating utilization for PS delivery staff.


Authored By:

Bo Di Muccio

VP Research, Professional Services, TSIA

Publish Date: December 12, 2017

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Peg Rodarmel, SVP, Subscription Services, Infor

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