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Research Report

Professional Services Resource Capacity Planning

Only 37% of XaaS companies have a dedicated Resource Management function

Two years ago, XaaS companies thought that they really did not need formal capacity planning for their PS organizations. Since then, there has been a dramatic change, and we are seeing them embracing the importance of capacity planning, trending from 33% to 40%, and up to 60% frequency.

The industry transformation and evolving services consumption models are putting pressure on many parts of the professional services business, requiring professional services to be more agile and responsive to customer demands.

This report will uncover:

  • What is resource management capacity planning
  • What business challenges does resource capacity planning solve
  • Benefits of having a Resource Management Office
  • Outcomes of a successful resource capacity planning function
  • Capacity planning models

This report is a call to action with a goal of inspiring a collective vision and forward-thinking advancements in resource capacity planning and forecasting

Authored By:

David Young

Senior Director, Professional Services Research, TSIA

Publish Date: June 17, 2021

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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