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Research Report

2018 Support Services Technology Stack

Technology is a critical component for support services.

In the “2018 Support Services Technology Stack” report, TSIA has identified application categories recommended for highly productive, scalable support teams, including core infrastructure technology, productivity tools, and tools to understand and track customer behavior and sentiment.

Download your copy to get:

  • Technology stack recommendations for customer support
  • A list of top-installed vendors in each identified technology category
  • Top adopted and emerging tools to boost operational and financial KPIs

Technology is incredibly important to the success of customer support organizations as they remain under constant pressure to stay ahead of the competition and to continuously improve the customer experience. 2018 will continue to be the year of digital transformation. Understanding and addressing the demands of new digital business models is going to be the number one imperative.

Authored By:

John Ragsdale

VP Research, Technology and Social, TSIA

Judith Platz

VP Research, Support Services, TSIA

Publish Date: January 21, 2018

TSIA is the leading industry expert in technology support services and is an organization I trust to keep ahead of the industry trends.

Colum McNamara, EMEA Director, Citrix Technical Support, Citrix Systems

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