In the “2018 Support Services Technology Stack” report, TSIA has identified application categories recommended for highly productive, scalable support teams, including core infrastructure technology, productivity tools, and tools to understand and track customer behavior and sentiment.
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Technology is incredibly important to the success of customer support organizations as they remain under constant pressure to stay ahead of the competition and to continuously improve the customer experience. 2018 will continue to be the year of digital transformation. Understanding and addressing the demands of new digital business models is going to be the number one imperative.
VP Research, Technology and Social, TSIA
VP Research, Support Services, TSIA
Publish Date: January 21, 2018
TSIA is the leading industry expert in technology support services and is an organization I trust to keep ahead of the industry trends.
Colum McNamara, EMEA Director, Citrix Technical Support, Citrix Systems
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.