Research Report

2017 Technology Adoption and Spending Report: Industrial Equipment

TSIA publishes this annual report to help service organizations of industrial equipment companies assess the sophistication of their services technology infrastructure compared to industry peers.

This year's report shows that companies are investing to solve their business challenges. Improving service efficiency and analytics capabilities to create higher values for customers and improve their outcomes is a high priority.

Here's a look at some of the data:

  • 38% of industrial equipment companies plan to invest in Internet of Things (IoT) platforms
  • 69% of respondents say they're planning an investment in customer experience analytics, also known as voice of the customer tools
  • 44% expect to invest in additional logistics capabilities to cover the special needs of services

Download the complete report and begin making incremental investments that will help increase revenue and improve ROI.

Authored By:

Harald Kopp

Director Research, Industrial Services, TSIA

John Ragsdale

VP Research, Technology and Social, TSIA

​Publish Date: July 5, 2017

We are in the process of transforming from a traditional industrial company to a digital industrial company. As a member, we are able to leverage TSIA’s research and expertise to help guide us through this transition and really challenge the inertia and momentum around our product offerings in the market place so we can align on what ‘best in class’ looks like.

Ashley Haynes-Gaspar, Executive General Manager, Global Support, GE Digital

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