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Conference Presentation

Your Mother Was Correct, First Impressions Do Count: The Secret Sauce of Customer Onboarding

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As the trend in technology companies moving towards a consumption model versus a user subscription model gains momentum, the role of Customer Success becomes even more critical. How you onboard your customers and how fast they are onboarded creates a pivotal experience that can predict future success or failure. Following the right steps from the outset can make or break your cloud journey. If you aren’t able to land and get a customer comfortable, nothing you do in the post onboarding phase will matter. Every hour, every day, every week counts to help customers onboard their first workload that will drive overall consumption. You want your customers' first experiences with your product to be amazing - not spent in a support queue trying to determine how something works.

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Publish Date: October 29, 2021

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Peg Rodarmel, SVP, Subscription Services, Infor

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