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Conference Presentation

You Are Not Alone...

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As a support leader do you ever feel like you are the only one struggling to transform and run a world-class Support organization? What are the top things to focus on? How do you balance the demands of the C-Level, the board room, your staff, Engineering, Sales, and, of course, your customers? TSIA Support Service researchers interface with hundreds of technology support services leaders in a wide variety of forums. Through these interactions we receive an in-depth, ever-changing set of trends, challenges, blind spots and opportunities that are impacting today's Support Service organizations. TSIA labels these as Service Business Challenges.

Join Judith Platz, Vice President of Support Services Research, who will share the top five SBCs as reported by TSIA Support Service members. Judith will also share key content on that current list of challenges, best practices for addressing those challenges and success stories from fellow TSIA members. This session will share TSIA and member insights on how to navigate the pressure-filled world of support and leave you with an understanding of what your peers are doing to move their organizations forward.

Presented By:

Judith Platz

VP Research, Customer Success & Support Services, TSIA

Publish Date: October 17, 2016

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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